Dr. Couch is wonderful and so is the front desk staff. However, his cleaning and back office staff…read morenot so much especially the one with 80's blonde hair. She talks about other clients horribly while other clients are getting their teeth worked on. They talk about how awful the kid's teeth are after they leave the office. How do I know this because my child tells me each time we leave. The one with bleach hair from the 80's is the worse and makes the moms feel horrible as well. Dr. Couch, you are great please take care of this... it is sad to hear about all of your clients within the hour appointment. Very Unprofessional.

We love Couch Orthodontics ! Extremely relaxed atmosphere with knowledgeable, friendly, fun,…read moreprofessional staff !!!

I would give this place 0 stars if I could. Myself and my two daughters received services here; my…read moreoldest now has a major jaw issue where it dislocates, my middle kiddos teeth now DONT touch, and my teeth on one side now sag so badly that I look like a stroke victim. I cancelled our contracts (or tried to!) but they're billing me for the remaining portion of my treatment, which includes removing braces (they didn't) and retainers (which I didn't receive) When I addressed the office, which was numerous times over a 3 month span, they refused to release me from their office (illegal btw) When they finally agreed, they billed insurance for services not rendered (fraud!) and charged me for the difference. She then got so worked up when I questioned the accounting errors, Keisha (good Lord find a new job NOT in customer service) called me nasty, UGLY, and then hung up on me. When I called back, they refused to speak with me, yet they won't release me from their office. So I'm a client without access to care? Makes zero sense. Go somewhere else. Pay the extra money. This place is an actual joke. Head on over to google reviews and you'll see how many other people also hate this "orthodontist", or so they call themselves. I've found a new ortho who is FANTASTIC, cleaner office, better staff, and actually is correcting the smile that Serenity messed up. Not sure how this place is still in business. Run away, don't walk!

"I have the best bedside manner in the world," or so Dr. Podray proclaimed in an angry huff when I…read moreattempted to share concerns about ongoing communication issues surrounding my daughter's treatment. Having lived overseas and received medical and dental care across the US and Asia, I was more amused than appalled at her exceedingly arrogant remark. Can you imagine believing you were *the best* in the entire world at anything? Whoever would want that level of infallibility and responsibility?! Despite the twisted humor of that moment, it was a sure sign we needed to end treatment as quickly as possible as it supported our growing concerns about the treatment our daughter was receiving at Serenity Orthodontics. Our daughter's braces were removed at her following appointment six weeks later. She received a poorly made retainer which did not fit in the office on the very day it was made. Rather than address the issue of poor fit, glue was placed inside to make the retainer somewhat fit on her bottom teeth and an excuse was offered about how her teeth must have shifted significantly during the three hours in between the time the impression was taken and the time the retainer was picked up, or else our daughter may have moved while the impression was being taken. All my husband and I could do was laugh. Such an ending was par for the course and precisely the unprofessional and incompetent service we had come to expect at every appointment this year. Knowing our concerns about the poorly fitting retainer would likely fall on hostile, can-do-no-wrong ears should we raise the issue to Dr. Podray, we have opted to seek a second opinion and have a proper retainer made elsewhere to avoid dealing with Serenity Orthodontics any longer. Paying out of pocket for a properly fitting retainer is a small price to pay to know the task will be handled by well-experienced hands. We highly encourage other families to look at several different orthodontists before making a decision as to which practice to use, and not to hesitate to switch orthodontists immediately if something seems wrong during the course of treatment. Doing so may help you avoid many issues we ran into during our daughter's orthodontics journey.

I was referred to Causey Orthodontics by my dentist for my daughter. I called and made an…read moreappointment and was informed there was a $40 initial consultation fee. I found an equally as reputable Orthodontist in the area that doesn't charge a consultation fee.

So far, so great! Friendly staff in a beautiful facility. We'll be spending a lot of time here over…read morethe next many years on our journey to straight smiles and beautiful bites. I'm happy with our new ortho home.

I am an adult patient who transferred my orthodontic treatment plan from Arizona to Georgia. The…read morefacility is just OK, nothing to really write home about. Good customer service and the facility is clean. My number one issue is l appointment availability. I work traditional hours throughout the week so it leaves me no time to make an appointment without scheduling time off. I thought that it would be better when I had started not working on Fridays but they have no availability Friday Saturday and Sunday which makes scheduling an obstacle for adults with careers. I really wish they provided flexible alternatives for adults to receive treatment

This is a great place. Dr. Sweeney is an amazing orthodontist! She explained my son's treatment…read moreplan very well! He loves coming here! They have x-box games and a theater room for the kids! This is the place to be for orthodontic care!

I first had the opportunity of meeting Dr Couch when she was filling in for my other Orthodontist…read morewhile he was on maternity leave. My initial visit with him was refreshing. He actually listened to my concerns, answered all my questions and assessed the options that were available to me. He created a plan that I felt would put me on track with closing my gaps within no time. After my assigned Orthodonist returned, it was definitely apparent just how much I missed having the expertist of Dr Couch . Not that my original Orthodonist was not helpful; however, Dr. Couch attention to my vision for my teeth and adjusted my original plan to accommodate my desire to not insert bonding within my space 20 minutes. That is definitely something new for me God Bless!

I first had the opportunity of meeting Dr. Podray when she was filling in for my other Orthodontist…read morewhile she was on maternity leave. My initial visit with her was refreshing. She actually listened to my concerns, answered all my questions and assessed the options that were available to me. She created a plan that I felt would put me on track with closing my gaps within no time. After my assigned Orthodonist returned, it was definitely apparent just how much I missed having the expertist of Dr. Podray. Not that my original Orthodonist was not helpful; however, Dr. Podray paid attention to my vision for my teeth and adjusted my original plan to accommodate my desire to not insert bonding within my spaces. After careful consideration, I decided to continue my orthodontal care with Dr. Podray and I have been extremely happy every since. The office is full of experienced, polite and efficient Orthodontic staff members -- the very first visit and pretty much every visit thereafter, I was in an out within 15-20 minutes. That is definitely something new for me. Out of the nearly 3.5 years, that I had my braces, I have only been going to the Cumming Office for the last year or so and if I had to do it all over again, I would travel all the way to Cumming, GA regardless of where I am located in Georgia. I had the BEST DOCTOR, had the opportunity of visiting the BEST OFFICE within the Family Orthodontics practice and I'm sure the best Orthodontics office across the nation. Although I am extremely excited to have my braces off, I am going to miss the Cumming Family Orthodontics Team! This is definitely bitter-sweet! Thanks to Dr. Podray and your team of orthodontic professionals for my PERFECT/BRIGHT SMILE! You are the best! Take care and God Bless!

I've received very good care here. And good advice I think. I especially like my dental hygienist,…read morebut I had a cleaning with different one once and was disappointed. Good news is that my hygienist stepped up and redid it for me!

I've been a patient at this location for 4 years. I had a cleaning scheduled in 1 week. Due to…read moreunforeseen circumstances I requested to be rescheduled. NADA until March - hello, it's the beginning of October. Courtney, the arrogant scheduler NEVER even offered to put me on a waiting list. Not until I asked about it - then she said "I can put you on it." Snobby, zero customer service, shame on you. Young lady, you should not even remotely be in position where you interact with people. SMH Not ever planning on going back.

My search is finally over! Today, I found a professional, friendly, caring pediatric dental…read morepractice for my family. It started from the moment I called to get an appointment. I was pleased that they were able to schedule us for an initial visit fairly quickly. When we arrived at the office, we were greeted with smiles. The service from Lindsay and Dr D put my mind at ease. They explained everything simply yet thoroughly. My son was a little tense and they were able to calm him easily and have a productive appointment. I'm so glad I've found them and can trust my family's care to them.

The doctor makes no effort to help children--on the contrary, he tries to rip you off. An extremely…read moreunprofessional approach! I do not recommend this clinic, as the quality of care is also poor.

I've been coming to Dental Town for almost ten years now, and I recommend it to everyone I know…read more The facilities are clean and client focused (tvs, music, etc) Dr. Ryan Schwendiman has changed the entire dentistry experience for me. He does not force procedures and isn't operation happy. He's very friendly, funny, and is extremely skilled. I never feel his shots and he's always quick and efficient. I trust him and appreciate the time he takes with me each time I'm there. I could not reccomend him more. They always walk me through billing before I schedule for a procedure, and talk me through costs for insurance and out of pocket. Ive had a few hygienists, and all are friendly, efficient and caring. I genuinely feel like this place cares that I leave having a good experience, stress included. I couldn't recommend more.

I just had my first appointment with Dental town-- it was so streamlined, from the moment when I…read morechecked in to the check-out...I am VERY impressed with the professionalism and kindness of the staff.. So far I give them a true 5 star rating...

They were so nice to my family about my braces and the both doctors took all the time they had…read moreanswers all my questions and my family's I have never meet dentist so nice in my life totally recommend you to come here and the front desk ladies are the best.!!!!!

From the owner: We have been serving the families of Cumming, Suwanee and Hamilton Mill for the past 17 years and…read morecounting!