1. Hippo Charging

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San Marino, CA

Hippo Charging

4.2 (5 reviews)
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15 years ago

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13 years ago

Amazing! Anthony is honest, prompt and exactly the kind of person you want to handle your payment processing. :)

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CHIAO & WU, LLP - Attorneys at Law - Welcome to Chiao & Wu, LLP!

CHIAO & WU, LLP - Attorneys at Law

(120 reviews)

South

From the very first consultation to the final resolution, working with Chiao&Wu was an absolute…read moregame-changer. Professional, responsive, and incredibly knowledgeable, their team made a stressful situation so much more manageable. Ching Chiao, Esq. was everything you'd hope for in a lawyer--sharp, strategic, and genuinely invested in helping me navigate my case. They took the time to explain every detail, answered all my questions (even the ones I didn't know I had), and always made me feel like a priority. The level of care and attention I received was exceptional. I never felt like "just another client." Their communication was prompt, their strategy was smart, and the outcome was way better than I expected. Honest, effective, and downright impressive. I'm incredibly grateful I found them!

I initially had a positive impression of this firm. My consultation with Mr. Chiao went well. He…read moreclearly explained my legal options, came across as warm and earnest, and made me feel comfortable retaining the firm. Unfortunately, once my case began, serious organizational and communication issues emerged. Although the complaint itself was well written, it was filed with the wrong court and contained an incorrect address. I was never informed of this mistake and had to discover it on my own. Correcting the issue required a change of venue, which cost me significant time and money for an error that was not mine. Communication throughout the case was inconsistent. At times, staff were responsive and reassuring; at other times, follow-up emails went unanswered and seemed to fall through the cracks. When I informed the firm that the opposing party was making threatening communications, my concerns did not appear to be taken seriously. After deciding to retain new counsel, I was surprised by how aggressively this firm interacted with my new attorney during the transition. Even more concerning, when my case files were transferred, I was mistakenly sent documents belonging to a different client. This raised serious concerns about their internal controls and confidentiality practices. I was also charged approximately $600 for work the firm claimed had been completed but which was never included in the file transfer. When I requested a refund, I was told the work had been done and that I would need to absorb the cost, despite having to pay my new attorney to redo it. Overall, this firm's lack of organization and efficiency ended up costing me more time, money, and stress than necessary. Based on my experience, I would strongly recommend shopping around for other firms, even if they are located outside the Pasadena area.

Hippo Charging - billingservices - Updated October 2026

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