About a year ago, my Samsung dryer stopped heating my clothes. It would tumble - just no heat. It appeared that my heating element had gone out. I looked online for appliance repairs that would service a Samsung dryer, and found that most local businesses didn't work on Samsung. :-/ My next step was to contact Sears, but I knew that the repair would probably cost me at least $300-$400, and after an initial call to them, the soonest they could see me was a week later.
I kept looking, and was referred to Matt from another repairman (I forgot his name). Matt called me back within a few hours of my initial call, told me that he was happy to drive out to the mid-cities to help me, and said that it most likely was the heating element - a common repair on Samsung dryers. He also could come out quickly - I called on a Friday and he could come on Monday.
When he showed up, I expected that this would be a diagnosis, and if he needed the part he would have to order it and come back. However, he showed up and already had the part with him! We was super courteous and quick - he ran some tests and confirmed the heating element was broken. He even took it out of the machine and showed me the part that broke to confirm.
Within a half hour, the new part was in and the dryer was as good as new! He also charged me about $100 less than Sears for parts and labor. I asked him how he got started in appliance repair, and he told me that for years he'd worked for places like Sears repairing appliances, but wanted to branch out and start his own business. I am definitely hanging onto his number in case any future appliances need work. read more
