1. Hilyard's Business Solutions

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Wilmington, DE

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Hilyard's Business Solutions

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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7 years ago

I saw him on the back of a baseball card. Saw that he served in the U.S. marines. So I gave him 5 stars.

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Staples

Staples

2.5(20 reviews)
0.4 mi

This review is for both the Staples staff and the TSA Pre-Enroll staff as well. I've visited this…read morelocation twice in the past mo, once for making a purchase and once for the TSA Pre-Enroll office. Staff Friendly and TSA Pre-Enroll office. He stayed past their office hours to accommodate everyone that was there waiting.

Again, I walked into the Staples on Kirkwood Highway. I came here a few months ago and another…read moremanager was here who was complaining about how busy he was and how he absolutely didn't really have time to help me even though he didn't say that his action showed it. I don't see him anymore so I go up to and see a guy with curly hair and glasses and he's finished with the customer in front of him so I need to ask how to use the fax machine no I do know how to use a fax machine, but I don't know how to use one that you pay on and he said well it's gonna be a few minutes. There was no one else in line. No one else in the store near over there where we were and I said what he says it's gonna be a few minutes and he started stapling and putting together things while I'm standing there and I said I'm awaiting customer. He just totally ignored me. The manager, Adrian, I finally flagged him down. I don't think he heard any of it, but he came over and stayed with me to do the whole thing and it's very important that you hit "check out" when you finish faxing I wouldn't have known that, and the guy that was reluctant to help me probably would not have told me. So it worked out fine - maybe with this new manager they will improve. I guess he's a new manager. I've only been in there a few times and I've not seen him. Customer Service is providing a service for your customers. A customer in front of you should take precedence. No a project you have to complete. My tutorial would've taken minimum five minutes away from his putting together a manual.

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Hilyard's Business Solutions - officeequipment - Updated October 2026

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