Cancel

    Open app

    Search

    Hilton Richmond Downtown

    3.3 (213 reviews)
    ModerateHotels
    Open Open 24 hours

    Services - Hilton Richmond Downtown

    Hotels

    Hilton Richmond Downtown Photos

    Recommended Reviews - Hilton Richmond Downtown

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    It's the Hilton Richmond Downtown for Bill Lewis of Vero Beach, Florida.
    William - Bill Lewis L.

    Stayed at the Hilton Richmond Downtown for two nights as a Hilton Diamond member, and this property did not live up to the price. Even though I used points, the room value was around $450/night with tax. The room was marginally clean but clearly not premium. Multiple issues: inconsistent hot water (cold showers at night), TV didn't work properly, safe was broken, and the fridge had to be repaired. The room was also dusty enough that housekeeping had to come back and redo it. Property issues too--only 1 of 3 elevators working, poor lighting in common areas, and the front desk was difficult to reach by phone. The location is near the convention center, but not great at night. We were advised to stay on property after dark, and there were visible concerns around the entrances and surrounding walkways. Homeless people, among others. Biggest issue was the Diamond food and beverage credit. Two-night stay with two guests should be $60. I checked in late and checked out early, so there was really only one usable window--but only $30 was applied. Hotel said it's "use it or lose it" by calendar day. I disagreed and raised it directly, but they stuck to their position. Staff were polite, but between the maintenance issues, pricing, location concerns, and how benefits were handled, this stay fell short. At a $400+ per night value, this property delivers a mid-tier experience at best. Until both the physical condition and the application of core Hilton benefits are addressed, I would not return.

    Breakfast area
    Başak O.

    All the stuff was nice. At reception, at breakfast area, they all was nice. We just stop by for 1 night our way to home back. Hotel was not bad. One thing the smell when walk in to the entrance there is a heavy chemical smell. The other thing was house keeping came and knock the door at 08:26 am when I was doing my meditation and my husband was sleeping... And they came back at eleven. We were living anyway. I mean they can come when we leave

    Waffle options
    Terri R.

    Stayed here 1 night while passing through. Hotel was clean but the best part was breakfast. The thermostat did not work, older fixtures and hard bed.

    This is how the cleaning service makes the bed.
    Julia G.

    This is not a 4-star hotel; this place is both incompetent and understaffed. Our two main issues: 1) Cleaning service is a joke. We don't require a cleaning service every day of our stay, but after a few days, we usually ask the front desk to schedule one for our room. After several requests were made, the cleaning crew still hadn't shown up. Apparently they were super busy with "checked-out" rooms. Clearly, current guests are lower priority. A cleaning supervisor said they would come the following morning between 10-11, but they didn't actually come till late afternoon. The bed sheets were not changed, the bed was poorly made (see photos), and no vacuuming was done. The cleaning staff was literally in there for 5 minutes to change towels and take out the trash. Had it not been for our security camera, we would have never known that they had been there. 2) Manager was never available. Anytime something important came up, it was either "a question for the manager" or it "needed the manager's approval." But the manager was never there. We tried all hours of the day and had no luck. On the day of our check-out, a manager was supposed to be in at 7am. When that time came, we were then told that they probably won't be in for another couple of hours. This gate-keeping ensured that nothing ever got done nor answered. Some other things worth noting: - Hallways and rooms smell musty (during our stay, we overheard several guests complain and asked to change rooms) - Hotel information was not printed anywhere in the room. Instead, they provide a QR code which conveniently didn't work and neither did the phone. So you have to use your cell phone or walk down to the front desk. - WiFi is NOT free (very misleading on their website) - 24hr pantry snacks were stale - Room service is at will? Tried to order room service one night around 7pm but the attendant, who was ironically in the middle of eating something, said they couldn't find the person that takes orders for room service and that they were probably "done for the day." I thought room service ends at 10pm? The only pro to this hotel was the valet, which funny enough is a third-party company. They were all really nice, always on time, and honored the valet pricing listed from when we booked our stay (prices are now variable depending on the day). Please do yourself a favor and find another hotel. It is overpriced and disappointing.

    Che C.

    Nice and clean hotel. Walking distance from the convention center. Valet parking can be a bit hectic depending on the time of day you're arriving or departing. Hotel staff friendly and helpful. We were hoping for early check in but they were so busy they couldn't accommodate. The room was clean and smelled good. There's a bar and pool at the hotel and snacks for purchase next to reception. The stay was smooth and I would recommend

    Confirmed Bed Bugs, Middle-of-the-Night Evacuation, and Shockingly Poor Customer Service We stayed at the Downtown Richmond Hilton on December 30th for one night in a fairly expensive room, expecting a comfortable and professional stay. What we experienced instead was one of the worst hotel stays we've ever had. The morning after our stay, my wife woke up covered in bites on her arms, legs, back, and chest. At the time, we were genuinely unsure what they were--we have never experienced bed bug bites before and never imagined that would be the cause. After returning home and seeking medical care, a doctor confirmed they were bed bug bites. When we later reported this to the hotel, the response from staff was appalling. Rather than concern or accountability, we were met with indifference and the question: "Can you prove it?" There was no empathy, no attempt to investigate, and no sense that guest safety mattered. The attitude was dismissive and uncaring from start to finish. As if that weren't enough, at 1:00 AM, the fire alarm went off, forcing all guests to evacuate into the cold night while the fire department cleared the building. By the time we were allowed back inside, I was so cold and exhausted that I slept fully clothed--which, ironically, likely spared me from the same bites my wife suffered. The next morning's breakfast was another disappointment. The restaurant was out of multiple menu items, the potatoes were cold, and the eggs were slimy. Completely unacceptable, especially after such a stressful night. Between the confirmed bed bugs, the middle-of-the-night evacuation, the indifferent and accusatory customer service, and the poor food quality, this stay was a complete failure. This was not a budget motel--it was a Hilton charging premium rates, and it did not come close to meeting basic expectations. We will absolutely be sharing our experience, and I strongly caution others to think carefully before booking here. Unsanitary. Disorganized. Zero accountability. Never again

    Michael G.

    First time visiting the capitol of Virginia and had the pleasure of staying the night at this Hilton. First and foremost, the employees here are so fun! They're super helpful, welcoming, and seem to enjoy their jobs. Rooms are nice and clean and this hotel is walking distance from many bars, restaurants and stores. I really enjoyed my stay here and look forward to my next visit.

    Selection from the Breakfast Buffet

    See all

    21 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 days ago

    Helpful 6
    Thanks 2
    Love this 5
    Oh no 1

    28 days ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 1

    10 months ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    22 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of John C.

    John C.

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of John C.

    John C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Why was the hot tub colder than the pool??? I chose this location specifically to use the hot tub.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of John C.

    John C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of John C.

    John C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 14
    Thanks 1
    Love this 12
    Oh no 0
    Photo of Erik H.
    0
    16
    21

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 3

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of CL H.
    28
    134
    56

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of John C.

    John C.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Loved the feel of the hotel when you walk in-restaurant was pretty awesome. Great location and great staff. Very clean

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - Hilton Richmond Downtown

    What is the air conditioner like in each room? Is it on the wall? Just a vent?

    The property is on a main chiller system with a separate controllable in-room unit w/ thermostat.

    Is there free wifi or not?

    We do offer free wifi to our Hilton Honors guest. However, if you are not an honor's guest yet you can enroll in advance for free at Hilton.com, enroll me, or upon arrival at our desk, or email me and I can provide a link. john.cario2@hilton.com

    Don’t See Your Question? Ask Away!

    Review Highlights - Hilton Richmond Downtown

    Stayed there after the Latin Jazz Festival and found the hotel to be tastefully decorated, clean and sparkly!

    Mentioned in 9 reviews

    Read more highlights

    The Jefferson Hotel - The bathroom

    The Jefferson Hotel

    (374 reviews)

    $$$

    Downtown

    Centrally located in downtown Richmond. The hotel is…read morebeautiful. Grand architecture, elegant décor, and a historic feel that stands out the moment you walk in. Rooms are spacious and clean. The staff were all friendly and professional Valet or self parking lot.

    Had afternoon tea here with a large group of ladies from The Center at Belvedere in…read moreCharlottesville. I have to say that I was very disappointed. The quality seems to have decreased. The cucumber sandwiches were on brown bread??? The chicken salad sandwiches were bland and boring and were served on regular thick white bread. The desserts also lacked sparkle. The best were the tiny chocolate mousse tart, and the tiny rectangular fruit tart. The macrons were delicious and probably the best thing about the tea. However, the rectangular fruit tart did not have an expected glaze of apricot jam as is traditional. There were two cakes. One was chocolate, which was very fudgy and moist however, it really could have used a pinch of salt to bring its profile up to delicious. The other cake was a slice of either apple or banana??? Flavor so faint I couldn't tell. Neither of those desserts had frosting so can they really be called cake? There was a sugar cookie but I gave it to My friend so I can't speak to how it was. There was this little chocolate thing that was difficult to ascertain what it was supposed to be. I think it was supposed to represent hot chocolate with peppermint and marshmallows, but despite the peppermint and the tiny marshmallows, it was lackluster. The entire experience could have improved with printed menus with descriptions of what we had. There were two teas offered, the Jefferson and the Richmond blend. I had the Richmond blend. It was so splendid that I ordered some from their supplier. Overall, I was terribly disappointed. The beautiful venue had a slight effect on improving the overall experience.

    Quirk Richmond

    Quirk Richmond

    (280 reviews)

    $$

    Downtown

    Sometimes being a Richmonder, you miss out on local hotel spots because you live here! As a result,…read morethis was my first time going to Quirk and I can't believe I've never been! It's such a cute little gem with amazing food (shoutout to the broccolini and the twice cooked chicken, so yummy!!). I stayed overnight as a little birthday gift to myself and I really enjoyed it. I love the decor and the vibe, it's a great place to get some work done as well! I'll definitely be back.

    I knew this was an old, updated building, but I was very disappointed with this hotel…read more There was no hot water in the bathroom sink, so I had to shave in the shower (with no mirror); and the shower water was barely warm enough for the shower. The toilet ran after flushing unless I went back and gave the handle a little jiggle. There were no electrical outlets in the bathroom -- none! I had to plug in my electric toothbrush on one of the nightstands. There was a double electrical outlet at the desk, but the refrigerator plug covered part of the second outlet, so I had to unplug the refrigerator to plug in my laptop. (Fortunately, I had no need for the fridge.) The room was chilly when I got there, but I couldn't figure out how to set the HVAC for heat. The only plus was that the bed was very comfortable. But that was not enough to make up for all the other shortcomings. I do not recommend this hotel. It is very expensive and not anywhere near worth it.

    Museum District Bed & Breakfast

    Museum District Bed & Breakfast

    (20 reviews)

    Museum District

    Late night check in due to late flight...hostess responded via telephone and text...left written…read moreinstructions for me to checkin but also met me at the door and escorted me to my space. Large suite...robes..comfy bed...bottled water Chilly room warmed by a little table top heater. Enjoyed coffee, cranberry juice, eggs, croissant, bacon and yogurt parfait for breakfast. Only wish...because I love luxury bath products...wish they would partner with a local luxury brand for toiletries etc for this BNB... I will return

    I have stayed at the Museum District Bed and Breakfast twice, and I cannot say enough wonderful…read morethings about it! I used to live in the Fan/Museum District, and I love this place because it is in such a good location, right next to the Virginia Museum of Fine Arts (which I highly recommend as well!), as well as walking distance to shops and restaurants in Carytown, the Fan, etc. We stayed in the carriage house the first time and the house itself the second time. Both were very cozy, with lots of amenities, such as bathrobes, bottled water, and coffee pot/tea in the room. The breakfast in the morning is phenomenal. It is made to order, with eggs, bacon, various rolls, oatmeal, coffee, etc. and served in the house's dining room. The staff is absolutely lovely and so welcoming. Another added bonus is that they provide tickets for admission to the special exhibit at the VMFA, as well as passes to get a free drink in their cafeteria. Love, love, LOVE this place. Highly recommend!

    Graduate by Hilton Richmond - Restaurant

    Graduate by Hilton Richmond

    (224 reviews)

    $$

    Downtown

    We are on our final night here at the Graduate and I stand by my original review. I was informed…read morethe hotel is smoke free however on this last night there was an extremely strong cigarette smell coming into my room around 10:50 at night. I called the front desk and no answer. We sprayed air freshener to try to cover it up. The manager said he would take care of the bad breakfast from 2 days ago. I'll see tomorrow if that is the case. We were given coffee tokens to be used in the lobby at the in house restaurant and I do appreciate that. The staff have all been very kind. No complaints about them. In fact they have gone out of their way to please us and I appreciate that as well. This smoking smell is a lot though. If/when I return to Richmond, I wouldn't select the Graduate at a top place to stay again. All in all, it has been an okay stay but that smoking smell has been too much.

    This review is mainly geared toward the cleanliness. My room (mainly bathroom) was so dirty. When I…read morechecked in there was hair on the shower and pink mold along the shower track. I went back to the front desk and was given another number room that looked slightly cleaner on first glance but ended up being only slightly less dirty than the first. Hair in the sink, on the floor, and still pink mold albeit less than the first. Overall I was not impressed with the room. Positives were the bartender was super nice and the afternoon chocolate chip cookies were good.

    The One Bed and Breakfast - The One Bed and Breakfast

    The One Bed and Breakfast

    (17 reviews)

    The Fan

    Our hosts were absolutely amazing. We throughly enjoyed or stay. The central location was an added…read morebonus.

    We could not have asked for a better place to stay while visiting Richmond. My boyfriend lived in…read moreRichmond for a couple of years and we were returning to the area to celebrate his birthday. Our number on priority was location, and The One was beyond perfect. It's within walking distance of Richmond's greatest museums as well as the popular Carytown neighborhood where we spent much of our visit. When we arrived, Sean and Polly weren't at home, but we were provided with an access code to get in to the guest rooms. We were absolutely floored when we walked in. The One only has two guest rooms, which makes it the perfect place for privacy. Our room, The Dream Suite, is located at the top of the stairs and is beautifully decorated in shades of deep red. My only very minor gripe is that the bathrooms are no located "en suite." Instead, they are directly outside the rooms. So while each bedroom does have its own bathroom, you do need to leave your room to get to it. Not a huge deal since there are only two guest rooms...but you can't traipse to the bathroom naked at 2am, either! The parlor is located across the hall from the guest rooms and is not only a comfortable lounge spot, but is also stocked full of snacks and beverages. This is also where continental breakfast is served in the morning. The spread is pretty standard- muffins, bagels, cereal, etc. It didn't particularly suit my fancy (way too carb-heavy), but it's the type of breakfast my boyfriend loves. Sean and Polly were fantastic hosts; very attentive and friendly. Honestly, they were the best B&B owners I have ever interacted with. You can tell that they truly love what they do. We can't wait to go back to Richmond to spend another night at The One. Thanks to Polly and Sean for a great stay!

    Holiday Inn Express Richmond - Downtown

    Holiday Inn Express Richmond - Downtown

    (67 reviews)

    $$

    Downtown

    I stayed here with my two teenaged kids for a few nights this week to visit Richmond (and King's…read moreDominion!) for the first time over their Spring Break. We had an excellent experience for such an affordable hotel. We had a mini fridge, microwave, and safe in our room. The air con worked great, had blackout shades, room cleaned every day, walkable to everywhere we went (Civil War museum, Canal Walk, riverfront canal boat tour, resaurants). We also loved the free breakfast, which included omelets, sausage, potatoes, bagels, toast, fruit, yogurt, etc. etc. Most importantly, the hotel manager Paatric Gutu was super helpful and attentive - recommend!

    A solid hotel located in downtown Richmond. Went to the Final Fantasy VII Rebirth Concert at the…read moreAlteria and we needed a place to just sleep and shower for the night. Checked in around 6 and were greeted by John who made the process smooth and effortless. He recommended several events going on when we told him we were in town for the concert that we might like and was very friendly and personable. Room was a suite with separate sitting room, mini fridge, microwave and bathroom. Bed was very comfy. Breakfast was free (and one of the selling points we looked for when booking) from 6:30am-9:30am and consisted of usual fare: Omelets, pancakes, sausage, cereal, bagels/muffins, yogurt, fruit and juices/coffee. Only real downside is its not the most up to date room wise and felt kind of cold with large industrial doors. Not a huge issue for us, but others might knock it. Parking is also a bit of a tight squeeze, located under the hotel on the ground and level 1. We drive a sedan and had some issues getting out of the car with other cars/SUVs parked close. Doable but it could use respacing.

    Hilton Richmond Downtown - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...