I contacted Dale, the owner, in early January to have my 77 year old mother's fireplace looked at. The worker came and after trouble shooting a number of options said we needed to order two parts to repair. Dale himself called while the worker was there and asked for payment upfront ($600), so we paid for the work that Dale said would be done the following week. That was 3 months ago. I have left message, sent texts over and over and no one will call back. Check was cashed and work is not done. DO NOT DO BUSINESS WITH HILLSIDE HEARTH!!! read more

After reading reviews from all social media and learning the hard way, would not recommend Dale or his business. No shows, no returns texts or calls, no one answers at the office. State of ky lists as Bad business and inactive read more

Hillside Fireplace & Stone - Business rating from state of ky attorney generals office. Dale and his business are listed as Bad. Need to read reviews before hiring. - Fireplace Services Near Me - Mount Washington, Kentucky

We hired Hillside Fireplace & Hearth for a fireplace insert and custom mantel installation. Unfortunately, the project involved repeated missed appointments, delays, and incomplete work. After providing an estimate on 2/27/25, payment was requested the following day. Multiple promised installation dates in March were missed or rescheduled, often with little notice. On 3/15/25, the company arrived with a fireplace insert that was larger than what we ordered. Due to prior delays and a time-sensitive renovation schedule, we felt pressured to accept the incorrect size. During installation, piping from the old unit was cut and left unfinished. The following day, water leaked from the pipe, causing damage to drywall and subflooring. Temporary repairs were made later, but drywall was not properly finished or leveled, requiring us to complete repairs ourselves. The mantel delivered did not match the agreed design, was not level, and was attached to a wall that had not been properly prepared. We spent additional time and money filling holes, repairing gaps, sanding, and priming. Despite the project not being complete, final payment was requested before the installer left, with a portion withheld until completion. Multiple days of work were missed by both homeowners due to scheduled visits that were delayed or did not occur. After continued issues, we requested a refund for the mantel, which was eventually provided after repeated communication. The final components of the fireplace were not delivered until 3/31/25. Based on our experience with scheduling, communication, workmanship, and project completion, we would not recommend this company. read more

Hillside Fireplace & Stone - Damaged/wet subfloor due to pope left hanging - Fireplace Services Near Me - Mount Washington, Kentucky

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Instalation was great but when the next year service was unacceptable. Came to do a check up for the folling year. Put new part in but turns out it was also defective. Promised to to fix but 3 times made an appointment but did not show up read more

Defective part for fireplace was ordered February 25th cannot get an answer if this part was ordered or when it might come in generally he does not answer the phone and does not return calls cannot recommend we'll have to pay somebody for a new one in read more

Hillside did an inspection of our fireplaces a few weeks ago. When I called them to help start our pilot light a week later, the son of the man that owns the company said he would meet me the following week on Monday in the afternoon. On Monday, he texts me to say that he could not be there and he would come at 5pm on Tuesday. That was fine but the next day, he does not come and I have to call Hillside to see what was wrong. His father was nice and got him to contact me. I suspect that if I had not called, I would not have gotten a call from him. Next, we set up an appointment on Wednesday at 9am and he does not show again. I contacted him and he said he was stuck on a job. To add insult to injury, he never shows up that day and does not call or text. Luckily, I resolved the issue myself. That is a terrible way to run a service business! A call or a text is the least you can do. You can be assured I will never go to them for anything in the future and I will spread the word to others. read more

We purchased a fireplace insert and had Hillside Hearth to install and finish with heath stone, the fireplace is beautiful, the time line was a joke..... it was to be done in a week, six weeks later we got the invoice for job complete demanding payment on completion, this was a weekend home I stated I want to see it before paying complete and that I would pay the following Monday.... Keep in mind I could not get a return call or text when I was waiting for this job to be finished, but at 6:15 a.m. Monday my phone was lighting up.... I just hope it works well as it looks. And be prepared to clean up a lot of left behind trash, and mess from workers. My cabin was left unlocked and took a weekend to clean up after them. read more

Hillside hearth saved the sale of my home. VA appraisal ask for a Oxygen depletion sensor inspection on my fireplace. I called multiple companies with no results. I called Alex and she immediately reached out to the owner. Within 3 hours 2 very professional technicians showed up to my home(every one else was weeks out). I explained to them my situation, we have to close on the sale of this house to purchase our new home and this was the final hiccup. They actually showed concern about my situation and were extremely professional. I paid for an inspection only but the technicians insisted on cleaning the entire firebox at no extra cost. Knowledgeable, friendly and prompt. 2 thumbs up and 5 stars. read more

I requested a service call for our existing gas fireplace. They did show up on time as promised but quickly diagnosed the problem as the gas log set and sent us an email quote for new ones. They then charged us for the call (which was a lot). About a week later I had a HVAC tech over to look at a heating unit. I then asked him to check the same gas logs. He found the gas was turned off in the basement, turned it on, did a leak check, then fired up the logs. He did state one of the small metal tubes connected to the gas log set should be changed but he was not a fireplace guy and to contact a fireplace shop. I called three times and spoke to the office manager at HillSide Hearth Shop and was given the run around. She had no explanation and promised to talk with the GM and owner. Still no response to this date after three messages. Very disappointed with the way I was treated and charged by this company. Can you imagine a refrigerator appliance person coming in to look at your fridge and not plugging it into the wall???? Makes no sense at all. read more