I brought my daughter to this office on June 1, 2026, with a severe stomach virus. Before we even arrived, I called multiple times and couldn't get anyone to answer the phone. Ironically, when I later returned to pick up medical records, I overheard staff being reprimanded for not answering calls, so this clearly isn't an isolated issue.
The biggest problem throughout this experience was the front desk receptionist. She was consistently rude, dismissive, and unprofessional. During my daughter's sick visit, I was told she might not be seen because my debit card on file had been replaced--even though my children have active Medicaid. Thankfully, the doctor agreed to see my daughter, but that conversation should never have happened.
After receiving my replacement card, I contacted the office explaining that, due to financial hardship, I was uncomfortable keeping a card on file because I couldn't risk unexpected charges. Since I was told my children wouldn't be seen without one, I requested copies of their medical records. Communication was poor from the start. I repeatedly had to follow up just to receive responses, and although I was told the records would be emailed, they never were.
When I finally picked up the records, my daughter's vaccination records were missing. I was then informed the office had never followed up with the previous provider despite having nearly a year to do so. When I calmly asked why I had never been notified, I was met with a dismissive attitude, inappropriate comments, and a complete lack of professionalism. It wasn't until I mentioned pursuing legal action that the office finally took the records request seriously.
Dr. Jiang has always provided excellent medical care to my children, and I have no complaints about her as a physician. Unfortunately, the front office experience overshadows that. Poor communication, difficulty obtaining records, unanswered phones, and unprofessional treatment of patients have left me with little confidence in this practice.
One final observation: after reading this practice's responses to other negative reviews, the person handling them often comes across as defensive and combative rather than genuinely addressing patients' concerns. Constructive criticism should be met with professionalism and accountability, not hostility. That pattern only reinforces the experience I had.
The medical care is good, but the customer service needs significant improvement read more