A huge shout out to the crew at Benny's. I blew a tire on a semi trailer 3 miles from their shop…read moreand they had the tire I needed. Had me back on the road with 45 minutes. Customer Service alive and well in Rogers City. On behalf of Big Rapids Towing, we thank you for great customer service!

These guys are genuine hometown mechanics. We got new tires for a great price and the service was…read moreawesome! Don't forget to grab some maple syrup

Located next to the Family Dollar store in Onaway. Tire selection is diverse but they don't carry…read moremuch inventory in the store. I've brought in several tires for leak repair. Service is quick & timely. Cost is typically $20 for tire removal, repair, & remount. Services offered are tire repair, tire rotation, and tire balancing as well as tire sales/disposal and oil changes. Convenient location and parking.

Kind. Courteous. Professional…read more On my way to the UP with 3 kids, one of my tires started losing air...at 5 pm on a Friday of course. I called ahead after finding Upper Lakes' info and explained my situation to the gentleman who answered. He told me to keep driving and he would hold some of his crew past closing time (if needed) to make sure we wouldn't be stranded. As promised, when I pulled up, he and 3 other guys were waiting. They promptly pulled my tire off to start inspecting it for leaks while also checking all of the other tires. A faulty valve stem was discovered and everything was broken down and repaired in a short amount of time. All the while, the whole crew chatted with my 2 toddlers who had already had enough car seat time at that point. Soon, we were back in the truck and headed North. The guys at Upper Lakes have my greatest appreciation and thanks. If they treat a pass through customer this way, I can only imagine the service provided to their routine customers! Thank you again!

Great service! Super quick! I had a blown out valve stem…read morewhile passing through the area and it couldn't of went smoother.

I will not be referring this company. I was told one price by the salesman, then once the vehicle…read morewas in the shop. the owner/manager took over and gouged me for an extra $400. I called for the same quote at Belle tire $500 less than what I paid then they held me over a barrel of a shotgun to replace 20 lug nuts that cost 35 to 60 bucks and charged me 200. I checked the lug nuts when I got home and they were fine. Work wqs quality not the techs fault. Oh and the tires didn't have the right amount of air. I would suggest this place for tire fixes or single tire replacement. Make sure you call around for a few other quotes for full sets. It'll be worth the drive

Fast, friendly, affordable. Woke up to a half-flat tire with…read morea roofing nail in the tread. Arrived at Ball Tire 8:30 on a Friday morning, the repair was done and I was on the road before 9:15. All for just $20. Office girl was friendly & knowledgeable.

On vacation in the Charlevoix area, we experienced what no vacationer wants to experience: car…read moreproblems. Specifically, a flat tire. Bad luck. Good luck: this business was just a block away. We slowly drove our car into their very busy shop on a Thursday morning and were immediately greeted by two staff who left a project to help us. Within 10-minutes, they had our tire off and in a tub of water to find the leak. Because we had driven a while on a low tire, unknowingly, there was evidence of side wall damage. We dreaded a big bill and long wait. More good luck: a screw was retrieved, the pressure left in the tire was adequate to not ruin it and our hole was foxed within 15-minutes. The auto repair staff and office staff were all wonderful. They were reassuring, honest and made us feel at home. They could have easily put us at the back of the line (we are out of towners) or sold us an expensive new tire. We walked away with a $25 repair bill. They even let us keep our car on their property while we went to breakfast and explored downtown on bikes. You don't find business like this these days. Please give them your business and respect. Wish we lived closer. They would be our go-to for car repairs.

People and experience, this is a well run business. We are fortunate to have them in Charlevoix.read more

I would like to thank the DTC Gaylord Store Manager, Travis Denney, for his assistance with an…read moreissue I had. He was very professional and focused on presenting an acceptable solution rather than contesting my concerns. What a break from normal responses that companies give nowadays! All owners / managers/ operators should remember that customers are a business' life-blood and return your efforts with loyalty and referrals. It's a fairly simple equation. Satisfied customers tell four others Dissatisfied customers tell twenty others Do the Math! Gary S

I purchased winter tires from Discount Tire's website. I scheduled a date to have them installed. I…read morereceived text messages from Discount for three days in a row ahead of the install date to remind me about the appointment . The day of, I received another message confirming my appointment. I made a special trip into town and arrived at the appointment on time. The guy running the desk looked up my order and confirmed that my tires had not arrived. He blamed it on FedEx. He was unable to confirm when the tires would arrive or when I could be rescheduled. I cancelled my order. Giant waste of time. Connect your order SMS solution to your inventory solution for gods sake and stop wasting people's time.

Excellent professional service and unbelievably fast response time! We were stranded on I-75 with…read morea flat tire - D&N had us up and running literally within minutes. Highly recommend! And it was on a holiday!

If there was a way to give this company 0 stars, I would absolutely do it…read more My vehicle was in standstill traffic on I-75 on Sunday, July 27, 2025 because of an accident. D and N Towing was called to the scene and the driver was speeding on the left shoulder when he struck my car and another vehicle. The driver of the tow truck jumps out and starts cursing at us saying we "swerved onto the shoulder". We didn't. We were parked. They clipped my side view mirror and tore off the rear quarter panel on the other vehicle. After sending the damage report and pictures to the company and repeated phone calls, some lady answers the phone today and says "we are not responsible for the damage to your car" and hangs up. Are you kidding me? Hang up on me? Read other 1 star reviews, this lady is a disaster. The tow truck itself hit the other car so hard that in punctured the tow trucks gas tank. They have zero professionalism and their customer service is a nightmare. Don't ever do business with these people. I was asking for $200 for the damage to my car. $200.

great place and people. they got us fixed and back on the road right away. with new tire at a…read moregreat price put on our loaded equipment trailer. Thanks folks

Lack of quality on installation on the Purchased of a new…read moreset of Goodyear tires. I travel full time and noticed the brand new tire on my driver side kept leaking air. I brought it in to a local repair shop thinking I'd picked up a nail, however, the tire repairman showed me that the leak was because the inside rim was not cleaned prior to installing the new tire causing a slow leak after having them only 3 weeks. I called to complain and the owner defended her technician instead of offering to reimburse me for the repair. The repair was not enough to even worry about but she was not even willing to give me the benefit of the doubt. Poor customer service in my opinion.

We were stranded and they were able to get us in and on our way. We were not forced to pay for an…read moreadditional night in the hotel because of their timeliness.

We were on vacation and my daughter's 2013 Ford Edge was making noise from the front left brake…read morewhen stopping. I took it in for an evaluation not knowing exactly what was wrong. I usually change the brakes myself, but we were on vacation at our lake house and I did not have all the tools needed and I was worried if I attempted it I may get in over my head. I dropped the car off and told them about the left front issue and before I even got home (10 min drive) had an email estimate. I opened my email and found an estimate for the following: 4 Brembo brake pads 2 Rotors 2 New calipers 2 New wheel hubs All of that was diagnosed in the time it took me to get home (about 10 mins). total cost of parts $981.93 total cost of labor $819.00 after tax and supplies the total price $1884.84 Hard pass on that. Not sure why my daughters edge with 118,000 miles needed Brembo brakes and honestly just curious if they even looked at it or just threw everything they could at it just to see what I would pay. Front brakes/ rotors on my 2022 Ram Rebel were $367.56 out the door downstate a month earlier. We picked up the vehicle and called around some other local shops and found one (Luckily as it was July 4th weekend) and had brakes and rotors replaced for $515.84. Calipers just needed a good cleaning. Shoutout to Daves Garage in Gaylord. Job was done in under 2 hours and we have had no problems with the car since.