First let me say, the cabin we stayed in was great, but everything associated with Hiller's was disappointing to say the least. Their customer service or lack there of SUCKS!
First, we arrived at our cabin at 4 to check in. It was a HOT mess. The cleaners (when they finally came) were extremely apologetic as were the women working the office at Hillers, but the owners and managers were no where to be found and never called me when I had asked for some kind of a refund because we had to wait until 6:00 when our cabin was finished being clean.
Second, we rented a pontoon which was great, but we rented it for three days. The first day it arrived by noon but were told that it would have normally arrived at 4 pm, but they only had a few pontoons to drop off. Really? Pay for three full days but don't get to use it for three full days? Rip off.
Third, we paid for four days, and on the fourth day when we were supposed to check out, we had to be out by 8 am which was fine. Not great or reasonable since we paid for FOUR days, but we did it. There was a man sitting in a car watching as we finished packing up our car and left. As we left, he pulled up behind us and headed towards the cabin.
Fourth, we were randomly charged after our stay. Apparently they've had many complaints about the mechanics who check in the boats that are rented charging patrons, but yet the owners haven't done anything to stop this. I am still waiting on a phone call from Mark or Nick also.
We love going up north and have for decades but the experience with Hillers has made me never want to book with them again. Hopefully no one else has a similar experience. read more