We have used Sunset Funeral Home, West, for, unfortunately, a lot of my family members and we have…read morealways been so pleased with their services. I ran into an administrative problem with Sunset, and they came through! I spoke with the owner's nephew, Mr. Jose Ramos, and the compassion and care he exhibited in my particular situation, was beyond the call of duty! They are the best in El Paso. Don't go anywhere else. I know you will not regret it! Forever grateful, Della North

My family and I are grateful for the service this team provided during a very difficult time,…read morelosing a dear family member. Brenda was our funeral director and she walked us through everything very thoroughly. Her patience and empathy was very much appreciated as we navigated through an experience that none of us had needed to take care of previously. I would highly recommend Sunset Funeral Homes for your funeral needs. Thank you for supporting our family and providing beautiful service arrangements.

I was so distraught as my 94 y/o mom was hospitalized. Juanita answered when I called and…read moreimmediately put me at ease. She was informative, honest & compassionate. "I am the only one here but when I get a chance I'll send you a traditional package quote. Give me a day." Within 24 hours it was in my email. She setup an appt for me to come in and discuss. Victor greeted me and went through my package in detail with no up-sale line by line making sure I fully understood and did not have any questions. Once I made my custom choices he put together a quote good for 6 months. Now if she passes I have a funeral home to pick up my mom, a plan and know the exact cost. Thank you Victor and Juanita for your courtesy & professionalism.

We didn't know how to plan a funeral when our family member passed away. Zulema at San Jose…read moreFuneral was great. She answered all our questions. Worked with us in her day off when we didn't have an appointment and gave us great options for the funeral services that is affordable. Zulema was there every step of the way including the day of the funeral. We were in great hands. Thank you Zulema!

I want to personally thank the staff and the owner. They helped us and really listened to all of…read moreour needs. They kept us well informed of everything that was happening. They showed professionalism, sympathy and really simplified such a hard process. I want to thank you from the bottom of my heart for the amazing service you provided for my family. I know it is not easy to balance sympathy yet keep the business side of it. Thank you well wishes to all of the staff!

Having to arrange the services for my brother was hard enough, having lousy customer service and…read morelack of empathy was not worth it! Only reason we used this funeral home was because we were getting a death certificate to close his accounts. My brother was cremated. We were not even asked about keeping his clothes, which apparently were thrown away. An extra charge of 650.00 was being added to get a five minute viewing. FIVE MINUTES. My brother died in April we have to be calling to remind them to process the death certificate, which based on the Registrar is taking less than two months, due to the pandemic. We are going on five months and still are waiting! E-mails on this have gone unanswered, no follow up calls! Nothing!

My mother pre-planned and paid for her funeral services with San Jose Funeral Home East five years…read morebefore her passing. Victor Corral gently and clearly guided her step by step through the process and then put her choices on a written contract. It all went smoothly and stress free. Then my mother unexpectedly passed away on July 5, 2025. Victor and the wonderful and professional staff at San Jose Funeral Home East immediatly and compassionately took charge of arranging all the details of her funeral with our family. Needless to say, the funeral exceeded our expectations. The oak open casket, flowers, Celebration of Life Video Slideshow, live singer, program hand-outs, entrance photos of my beautiful mother, rosary services and transportation to Ft Bliss National Cemetary--all took place flawlessly and beautifully. My heartfelt appreciation to Victor and all the wonderful staff at San Jose Funeral Home East on Pellicano!

I would like to thank San Jose Funeral Home for their hospitality and how they they coordinated the…read moreentire grievance. Most importantly allowing for My Friends,childhood friends,colleagues in the Music world and more to bring mother what I always gave her on every special event. They are caring, attentive, and always go the extra mile to help the family and friends. I thank you from the bottom of my heart-believe me only I know how thankful I am to San Jose Funeral Home and El Paso, Texas. One day I would be humbled to in your hands. Ricardo

My dad passing has been one of the hardest things I have ever had to deal with and planning a…read morefuneral was overwhelming. Martin Funeral Homes East were great and helped my brother and I through the whole process. They treated us and my dad with care, compassion, and respect. My Aunt used them for my grandparents when they passed and she highly recommended them to me. You won't be disappointed with them.

Zero stars if i could. Unorganized, horrible customer service. Go anywhere else but Martin. No…read moresympathy, Katherine was a failure. The video service was ancient. They gave trash service. Do not go here they take away from your grieving with their incompetence.

So I'm very shocked to see that someone gave 1 star to Sunset. My half brother passed away…read moreunexpectedly in February of this year, so as our father & his mother had already passed I was left to make his burial/funeral arrangements. I had called another funeral place & they gave me a quote which was a lot for what I needed plus this was an expense I hadn't planned or saved for. I called Sunset & spoke with Michael Sanchez, he was great he understood my situation and helped me with what I needed, in other words he took the time. Everyone at Sunset was kind and considerate, I have even heard via text from Michael just checking on how we were doing & Elizabeth to offer online resources to deal with grief & healing. I highly recommend Sunset Funeral Homes Americas location, they really made this process easy.

Was treated very rude by the older, heavy set, dark skin, dark haired woman that works there, this…read morehappened a couple of months ago at my mother's service, this woman's rudeness and unsympathetic attitude was way too much,this happened on two occasions during my mothers burial and when I went to pick up her death certicate at Sunset, on both occasions this horrible rude employee was present, on the two occasions she gave me dirty looks and spoke to me in a rude and mean tone, I was appalled, she also raised her voice to me in front of my family, needless to say I will make sure to to discourage anyone from using Sunset especially the one on Northloop due to this horrid employee of theirs

Valerie and Erica where just amazing ! So patient so compassionate and kind. The entire staff was…read moreawesome. I would recommend them for your loved ones service and the reception service was great. The food and everything turned out beautifully. Thanks for your love and compassion toward our family.

Joe Hepp, Joe Gallardo, Ms. Grace, Jaime Rodriguez, and the whole team is wonderful. Their director…read moreRebecca Gonzales is amazing. She is aware and attentive, and leads her team by example. In my experience with Restlawn, they made sure the family I was assigned to needed for nothing. Their funeral home is well equipped and intimate. I mean to say that it is set up for one event/one family at a time. Truly the team will take care of you the entire time, without the distraction of competing for resources during remembrance/celebration of your family member's life. They can provide a variety of services. They can provide overnight and extended visitation on their grounds, or arrange for visitations at your home if you want. They are bilingual and have the options of Latin music, if that's your flavor. In my expeir nice on the day of the remembrance, the team welcomed me early and made sure I had what I needed to support my assigned family (I was a Casualty Assistance Officer). They hosted folks in a hospitality area prior to the memorial. They have a nice sized chapel area. Their parking lot is pretty big I'm the rear to allow for a procession to form and travel to a cemetery that's local. The Angel Restlawn team did a great job coordinating with the National Cemeteries team. They made sure the transfer of remains to the cemetery was done correctly and respectfully. As folks came in for the event at the funeral home, the team were there directing them to the appro places. Angel Restlawn will take care of all your funerary needs.

This funeral home is exceptional !!!!!! Every member of the…read morestaff are very professional, kind and caring. I called them when my brother passed away in 2021, then my mother in 2023. Every member of the staff went above and beyond my expectations in every way. I flew into El Paso for my mother's service in 2023 with a heavy heart. They made a very sad time in my life so much easier in every possible way. I am forever grateful for the kindness and caring shown to me and my family. God bless each of you !