I'm sorry I don't remember everyone's name that helped us while visiting your store but I wanted to…read moregive a review of our interaction. We were there Saturday 13 July. My birthday was the 12th and we took the weekend to ride the Tail of the Dragon and stay in Gatlinburg. My stepfather gave me a blank vest that I have been carefully crafting to myself. Obviously we had seen your place on a previous trip and had to visit this time for additions to the vest. I'll begin with the welcoming atmosphere and fine selection of products uniquely chosen for display. The ease of getting help and having items stitched on was relieving. I wanted to buy more and stay longer because the staff was so personable. The very sweet lady doing the stitching was a perfect pleasure to be around and she gave me a special addition of her to my vest with a US Army button cover for the top. Honestly, I couldn't stop thinking about it on the ride home to Cincinnati as my favorite and most satisfying part of the vest. Such a kind symbol from the heart. Also, the lady that took my payment was deeply intuitive which I found to be an excellent connection of the example incarnate of customer service. Actually beyond. She noticed my OCD self and the tad of bougie which helped guide me to happiness in my selection of button chain extensions. With these ladies helping throw ideas around and the way they could read me, I couldn't have landed on a more perfect layout. Still, the best part of it all was the gifted button cover personally selected and placed on the top button. The visit was complete only with this addition. I had a patch I brought to be sewn on and purchased another one but that button was something that I will forever remember and the giver will have a place in my heart and mind. Thank you so much! We rode the dragon, we saw a show, we enjoyed the area and scenery, we had good food, but the best part of my birthday weekend was spending time with the ladies of Iron Riders Outpost. You are truly amazing and everyone visiting the area should come to see. I will intentionally route another trip your way. Very sincerely, Anthony Worley (Whiskey)

If you are looking for good quality and excellent customer service, look no farther. This store has…read moreit all, and you simply can't beat their prices. The owners are always very down to earth and very knowledgeable! I would also rather give my business to a husband and wife shop than these big companies. I have recommended Iron Riders to quite a few people and they where very happy as well and will be returning for their future needs. I just wanted to take time out and review this store so hopefully it will help other shoppers out :-) Great job to Iron Riders!!!!!!

Most importantly, this business DOES NOT stand behind the DEFECTIVE products it sells. Bought my…read morehusband this wallet, when we got back to the house he went to put his stuff in it and to his dissatisfaction saw it was ALREADY coming apart. Back we went to return it amd the VERY RUDE woman behind the counter informed us only exchanges allowed. Ok, so... twice the original price later we left. No apologies no anything other than you owe us more money. I think they're banking on the fact that most of us are tourist. So screw the tourist in pigeon Forge by the outback leather company on Parkway Drive. Shame on you! To the woman behind the counter, if you can read, try, ' how to Win friends and influence people'

I was asked by the employee for my ID because I purchased a $20 wallet but then the person after me…read morewho was white didn't get asked. Super disrespectful and disappointing, definitely won't be coming back especially since the wallet tore already and it's been hours. Cheap and racist.

I am new to motorcycle riding and needed a helmet. Samantha took her time explaining the pros and…read morecons of each brand and fit. She answered all my questions and was incredibly helpful. After trying on a bunch, I walked away with a great helmet and riding gloves. I highly recommend working with Samantha!

We dropped our boat off for service as our check engine light was on. We were told it would take…read more2-3 weeks to have it back. At the end of the 3 weeks, we were told another 4-6 weeks. The boat had not been assessed nor had any parts been ordered at that time. In addition, we were told that if we had purchased from them, they would have moved us to the front of the line, however, since we did not, it would be looked at last. Unfortunately , the business we purchased from, stopped being a sea doo dealer and was not able to service our boat. I would not recommend their service and our next boat purchase will not be here.

Knowledgable and helpful employees. Ask for Cameron, gave me great advice on upgrading a part for…read moremy bike.

Great service good selection of clothes and leather and saddlebags I bought new chaps a lot cheaper…read morethan I expected, going back for new set of bags.;-)

This is a pretty cool shop. They have several older bikes on display and a good assortment of…read moreclothing/jackets/helmets. They usually have monthly swap meets in the parking lot (think small flea market for bikers) and yes, they have Harley stuff, but they have stuff for Jap and Euro bikes too. Usually always seem to be a few bikes for sale as well (think like 2 or so this isn't really a dealership).

Great shirt collection. But the location is relocated to another part of NC so reach out before you…read morehead over

This biker store is awesome! By far the best! They had my favorite helmets, super cool apparel!…read moreEverything you need and will definitely make you stand out from the rest. The owners Milo & his wife are so friendly and there to help with all your needs. We were riding with our family and they were nice enough let us leave our old helmets and belongings behind to pick up later. Highly recommend this cool unique biker shop

I ordered a gun holster. it was too big and I did not like the way it fit the gun. I have explored…read moreevery Avenue to contact them. NO REPLY

These people are a joke. I placed an order. Money taken from my account same day. Now a few…read moreweeks later can't get any information from them. I am disputing the charges and turning the matter over to my law firm to deal with as fraudulent business practices. I hope they get shut down.

Outpost for Smokey Mountain Harley Davidson and has everything you need for riding gear and nice…read morecustom shirts and other goodies.

This place is an extension of Maryville Tn Harley store. They have a bit of everything Harleyread more

Every order I've ever made has been top notch, every time I've had questions about anything the…read morestaff has helped me hands down.

Ordered a set of open box pipes for my Softail Slim. Turns out the pipes they sent were for a…read moreSportster. They also arrived with small scratches and a small dent. When my wife attempted to make a return on 5/26/25 with the online chat rep. (Nicholas) he was not helpful at all and borderline rude and in the end said you're stuck with them. He also lied and said he was E-mailing a return label after we sent pictures of the packaging and parts. When I attempted to call and address the Issue I received the same response from Billy. $539.00 burn. I've bought numerous parts from them over the years and spent thousands of dollars and never had a problem. This will NEVER happen again!

I always have to stop by the Harley stores for gifts to my son-in-law. Needless to say, I stopped…read morehere and bought my token and t-shirt. Staff was friendly and the shirts were a bit cheaper than we normally pay on the west coast. What's with this? Great shop!

Super crowded and parking sucks. The prices are CRAZY but thats normal for Harley. People were…read morefriendly and customers were standing around talking to the employees. Fun experience and great souvenir place.