If there was an option for zero stars, that is the rating we would select for our experience with Hill Horticulture.
We chose this company due to positive on line reviews (however, please note any positive reviews are over a year old). This is not a professional landscape company as presented. We had artificial turf installed in our back yard since it's a very small area to maintain. Within 48 hours of the installation, the turf burned due to the sun reflecting from our backyard kitchen windows. (Not their fault) We paid $1K for window tint to solve the problem (which we had to research to fix the problem) & we were completely fine with that. (again, not their fault)
Hill Horticulture agreed to fix the area that had burned. Their fix was a noticeable replacement patch. They felt "washing" the patched area would help make the patch less noticeable, however it did not make much of a difference. The response is that's all we can do.
In regards to the professional plant installation, we had a budget in our contract for plants for the back & front yard. We were asked to meet them at their wholesale nursery to select plants. When we got there our sales person asked what did we want & how many. We were extremely disappointed with the guidance and lack of plant knowledge. Basically, we selected the plants & chose where they would be installed. The trip to the wholesale nursery was three times higher than a local nursery (Millbergers). Millbergers had the same plants, delivered & installed would have been approximately 1/3 of the cost. Millbergers plants were also in better condition. When asked that Hill Horticulture cancel the plant portion of the agreement, we were told it's in your contract & you'll pay the amount budgeted for the job whether you have the plants installed or not. With our hands tied, we agreed and paid a costly price for the service received.
There were several other issues they tried to correct, however it is still not satisfactory. Instead of asking to fix anything else, we decided to be done with Hill Horticulture.
Our friends & family have also witnessed the poor customer service & installation experience. They highly recommended we take the time to post this review to help other consumers make a better buying decision than ours. read more