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    Hilgerman Insurance Solutions

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    4 years ago

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    Thousand Oaks Insurance Agency - John Knowd, risk advisor

    Thousand Oaks Insurance Agency

    (50 reviews)

    I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

    I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

    Hilgerman Insurance Solutions - insurance - Updated May 2026

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