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Highway Veterinary Hospital

3.8 (45 reviews)
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Services - Highway Veterinary Hospital

Pet physical or wellness exam

Pet vaccinations

Highway Veterinary Hospital Photos

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The first texts

I have lived all over the country thanks to the Army, and without a doubt Highway Veterinary Hospital has the worst customer service of any vet I have ever consulted. We showed up 10 minutes early for our 10:30 appointment and checked in via text as the signs in the parking lot instructed. The nurse responded that there were no available rooms and that they would notify us when we could come inside. We waited outside for 30 minutes. When it was 20 minutes past our appointment time, I texted again, and was again told that a room would open "soon". I requested that they cancel the appointment as it was already so far past the time and told them I was leaving. I said that I would find another provider because I don't care to do business with people who are so poorly organized. Almost immediately I received a text that a room was being cleaned. I ignored it, and received a call moments later. This is when the customer service went from being disappointingly bad to being downright unbelievable. The office manager tried to gaslight me, saying that we hadn't shown up for our 10:30 appointment. When I corrected her, she changed gears, saying that when we texted our arrival, that was the start of our appointment. She claimed that while we had been sitting outside waiting to be allowed in the building, that we had actually already started our appointment. The one she originally claimed we never showed up for, remember. The office manager continued trying to argue with me over what constituted the start of an appointment until I said that I refused to debate the point. It is their prerogative to provide care in the manner they deem fit, and it is my prerogative to decide to do business with someone else who can provide a level of service that I find appropriate, respectful, and professional. Forcing me to wait outside, being at least 30 minutes late for a scheduled appointment, then gaslighting me and arguing an absolutely ridiculous point with me are inappropriate, disrespectful, and unprofessional ways to conduct business. So congratulations, Highway Veterinary Hospital. You lost the business of a woman with five pets who shows up on time and pays her bills immediately, in full. You also won the Worst Customer Service in the Country medal. I recommend investing in seminars to boost communication skills among your nurses, and fire that godawful office manager. People don't like being stood up for an appointment, but they really don't like someone gaslighting them.

Derek S.

You can read my prior review in 2018 - but nothing has changed; Highway is nothing but excellent service and great people. My extremely large 110lb (scary) German Shepherd was nothing but a big teddy bear and other practices would be too nervous to treat him. My German Shepherd, Duke has been put through the ringer in the last couple years. One day I returned home from work to find Duke not being able to use his rear legs, a quick call to Highway - they got me in immediately and referred me out to a specialist which added FOUR YEARS to his life! From (2) knee surgeries-TPLO, open leg wound, spine surgery, and a severe spine infection, the staff at Highway were there all the way. Recently, my wife and I had to put Duke to sleep due to the complications of a severe lung infection and leukemia. Prior to deciding what course of action is to be taken, I was given options, prices, and the outlooks for each course of action. And when it was time to say goodbye for the last time, I was surrounded by all the people that made his last few years of life THE BEST he could have asked for. Duke has been to this practice numerous times and was loved by all the staff and for a "big scary dog" that's all you can ask for is for staff to treat him with the respect provide the care he deserves. I would highly recommend this practice to anyone with any age pet, regardless of their size, or temperament their staff is trained to handle them all.

My last day with Sparky

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Ask the Community - Highway Veterinary Hospital

Review Highlights - Highway Veterinary Hospital

My wife and I had issues with a previous vet, and a friend recommended we try Highway Vet, especially Dr.

Mentioned in 7 reviews

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Dr. Seddon and his team have taken such great care of pup. Personalized service with a smile is so…read morevery important when navigating the sometimes scary world of doggy sickness. Thank you for all you do.

Our little 12.5 year old chihuahua, Craigie/Pico (Foster family had named him Pico, but we called…read morehim Craigie after a very close family friend that passed right before we adopted him), took a turn for the worst and Bowie Towne Vet was able to get him in at 11AM the Monday morning I called. They did what they could and took bloodwork that would be in the next day, but later that same day he passed on his own, which obviously was very hard on us. When Dr Seddon called the next day with the bloodwork, he explained it was very indicative that he more than likely had a tumor on his pancreas because of how low his blood sugar was and there was no way to cure that. He also said he was quite positive that he wasn't suffering during this time at all, which meant a lot! The cremation was handled so amazingly and even included a paw print. I am not typically a fan of conventional vets, but Dr Seddon is a top-notch, compassionate, exceptional conventional vet that has always been a go between for my 3 chihuahuas when something urgent comes up and I can't make it out to the holistic vet (Healing Paws). He has worked on Nico and Roxie, my other two dogs several times for issues and been super helpful! His whole staff is top-notch and compassionate! I truly love Bowie Towne Vet and am so appreciative I have such an outstanding vet practice so close to home. I wrote all of this with tears over the loss of our sweet little boy, but also mixed with tears of joy of appreciation for having such an amazing vet location that was so supportive and helpful during this hard time.

Dogs and Cats Emergency & Specialty

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We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

Do not recommend! I took my newly adopted dog there one evening for coughing, respiratory distress…read moreand overall sickly. I waited almost 2 hours in the car while I watched them take other dogs they said needed immediate attention. Meanwhile, my dog looks like he's dying and even after I addressed this with them they still would not see him so they suggested I go to another emergency vet at 12 in the morning at this point, which I did. I will never go back to this clinic.

Highway Veterinary Hospital - vet - Updated May 2026

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