On 03/24/2018 we had one of the worst experiences at highway hifi. The whole process was terrible and damaging to our vehicle. We do NOT recommend highway hifi to anyone who values their vehicle.
First thing after initial install of radio and backup camera here are my findings. Newly installed mic did not work, it was plugged into the wrong plug on the back of the radio. Radio was not centered in dash leaving a gap. Drivers door seal was not properly replaced after it had been removed, causing wind and water to come in. Missing dash panel fastener, specific colored fastener, was missing leaving a rattle and hole. Backup camera stopped working when I opened the back door. Back up camera was loose. Behind license plate Highway hifi drilled a 3/8 in hole thru my door, without permission, and never used a grommet, and The owner Glenn informed me that was their common practice to drill holes without permission. I could see the problem with the camera, the wires were damaged in 2 places from their installation. The back door panels were not fully re-assembled and rattled. Their techs started to cut the factory metal dash bracket, without permission, till I stopped them.
I took it upon my self to fix as many of the problems that I could but had to go back to highway hifi to get the remaining items fixed, such as backup camera and radio centered.
So after 2nd visit we ended up with more problems. They left the wiring for the mic and backup camera unsecured and hanging down on the brake and gas pedals. They left the large wiring harness grommet off at the top of the back door, causing water to come inside of the door. Behind the radio I found a 12v soldered wire not taped off or covered.
I ended up fixing everything but the hole in the door, the cut metal dash bracket, and the missing fastener for the dash.
The last thing I found was the glass front on the Kenwood receiver was loose, and I called Glenn at Highway hifi and he wanted me to bring it in. There was no way... I was letting them touch my vehicle again. I told him I would do the work and bring him the radio and could just hand me another one. He got angry, told me no way that was going to happen, this loose screen was fine, and hung up on me.
Glenn is very unprofessional and will not back up his poor service. He actually will blame the customer for the problems highway hifi caused. I actually pointed out to Glenn the problem of the mic being plugged into the wrong hole and he practically called me a liar and I had to show him on his display radio.
So, we do NOT recommend to anyone, to use this business.
If we could give a negative rating we would but 1 star was the lowest option.
Everyone beware of Highway Hifi... If you have had work performed by them you might want someone to check it out to make sure electrical wiring is properly secured and covered. read more
