One of many emails I sent them, Weber got any reply... this company is criminal…read more.. I am emailing to let you know the multitude of issues we are having with our rental property of 39668 Seaside Dr. We have tried calling and resolving these issues several times over the last 3 days but nothing has been done to resolve the issues. I am now emailing to document the communication (or lack there of). Issue 1: The house has not been properly cleaned for a very long time. As the photos show there is massive amount of dirt, dust, and hairs coming out of every vent in the home. This appears to be several months of accumulation and when the air conditioning kicks on it blows this material all over the house. Issue 2: As the photos show, The bathroom showers have black mold in them. We have 3 young children including a new born so this is very concerning Issue 3: The internet has not worked our entire stay and everyday we are being told that we have to wait for for the company to send a rep that never show up. We were just told for the third time to wait for several hours instead of the management company handling this issue. On top of the fact we had to spend the first three days of our vacation waiting for your technicians, we also don't feel comfortable taking on the liability of third party contractors working on the home on the owners behalf. When we shared this with management they told us we signed a contract that internet may not be available so they are not responsible. After reviewing the general state of the home I wouldn't be surprised if there was never internet at all and the contract is used to protect management from having to pay for any internet service at all. Issue 4: As seen in the photo attached there are electrical outlets sticking out of the wall with sharp screws dangling out of them. Issue 5: The carpets are very dirty and covered with both dirt and stains. It appears the carpets have been even vacuumed or cleaned for a very long time. Issue 6: Not a serious issue but for a $1000 night rental the place is in general disarray. For example the tv has random wires and cords just hanging off the mantle. I'm just including as generally it appears zero effort has been made to prepare this home for renters. As some that has been renting dozens of properties on VRBO & Airbnb for 10+ years I just couldn't imagine thinking this is an acceptable state.

I tried booking one of this company's properties on Vrbo and I got charged the Vrbo fee ($320) but…read morenot the rental fees. They emailed me separately and wanted payment through their own online portal. The whole point of using platforms like Vrbo is to have your payments protected in case of fraud or scams, which this was not but very shady nonetheless. We called to request payment through VRbo and they said they only accept through their own website. So you are basically being charged a Vrbo fee without the peace of mind of going through their platform. I refused to pay and asked for a cancellation and had to get my Vrbo charge refunded separately. I don't know about their properties but definitely shady business, listing on Vrbo, and then violating their policies by communicating outside the service so they can avoid their fees.

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

The unit was clean and very comfortable we enjoyed the Ocean view and access to the beach we will…read morebe renting against

The problem is not with the building, but with one particular unit. The building itself is very…read morenice, clean, and in good condition. We would stay at The Pyramid again. We rented one unit that was lovely and another one that was in such poor condition, we could not take occupancy. This is unit 9F. It smelled of mold, it was grimy, and the furnishings were in a state of disrepair. The pictures on Long and Foster's website are misleading and do not reflect the actual condition of the unit. Long and Foster should not be renting this unit until it is renovated, deep-cleaned, with provided with appropriate furnishings.

Perfect place to get a balcony view, imbibe in a few vices, and decompress life's woes away…read more Getting to our suite was easy with the multiple elevators, but it can be a bit of a wait during peak seasons with families moving in and out. There is a lil' tiki hut on the beach side that serves up decent fries and wings if you need some food in your system. They also have tables, recreational courts, and a private beach sectioned off for guests. Location is great too, close enough to all the venues you would want to visit like Secrets, the boardwalk, and other beaches. But it is also far enough that you get away from the meandering crowds after dark and unassuming events. Would come back again!

We will stay at Golden Sands again just for the Tiki bar! The staff was amazing! Every single one…read moreof them! Now the food! Wow! Didn't expect much but was blown away! Crabcake was 10 outta 10 best I have had in a long time. The ahi tuna sandwich was off the charts! Kids meals all good but Mac and cheese was Kraft but who cares ;) drinks were great and an awesome happy hour. Of all the places we ate in town this was our favorite

Check in was quick and easy. Dog friendly hotel. Has a pool but never used…read more Rooms are ok, you can tell they remodeled a few years ago. Unfortunately not holding up great. We did stay in a pet friendly room. As for sound proofing, definitely a lack of. Could hear multiple rooms around me and full conversation in the parking lot. The beds were not the best, a bit uncomfortable to me. Now for the breakfast. The seating sucks. No room to move around. Hard to get food with such a tight area. I more than 6 people are there it a waiting game. Any more you have to fight to get to the food. If it off season and under $100 great place to stay. In season wouldn't pay more than $185 ( I paid way to much $245 vintage car weekend).

My daughter booked 2 rooms for 8-5 to 8- 7 upon arriving to the hotel the rooms was not ready…read more(understandable) we had arrived early we went to the beach with the kids came back at 4 no rooms was still available as we were told by the very rude fd attendant so we sit in the lobby still waiting all the while watching at least 20 other guest be checked in handed keys so 5:00 I goes to the fd again and ask why we're other people getting rooms she replied they probably have special rooms I replied they are family getting double rooms what special rooms she rudely shook her shoulder and said I don't know the other attendance said give them a room any room my daughter was checked into her room but I was still waiting on the other room then she goes back and saying you only booked 1 room yeah right , there was a lot more but im going to cut it short finally got my room put the bags in without checking beds and for cleanliness as I often do but the grandkids was hot and tired wanted to go to the pool later when retiring to the rooms I turned back the bed and the sheets were stained, hair in the bed, stain pillow cases dirty around the toilet I was blown away what's more no housekeeping that time of night so I slept on the edge of 1 of the bad my granddaughter bed was ok ,went to the fd the next morning talk with the same unprofessional attendance showed her all the pictures I took and all that she said was oh sorry bout that WHATTT? I wanted another room the night before but they was sold out I mean 516 for 2 nights each rooms that was clearly dirty and all I got was a sorry bout? That was my granddaughter graduation trip and it was an awful experience im still shaking my head and this place doesn't deserve any stars HOSPITALITY mean just