The worst ever surgery you can join. Every time you need your repeated prescription you nee to dem…read morewell in circles. I asked them why do you delay my presentation? Their answer was:" according to our syste, you do not need it", Although, I have been taking this medicine for 15 years continuously!!!! I was asked by a Doctor to provide some samples, I handed them to the reception and when I asked about the results they said that the lap could not process them and the reason was that they were unlabelled!!! Although I asked them in the reception when I handed them out if everything is okay and they said yes. I had blood test at it, when I asked about the results they said leave a message and we are going to get back to you; and obviously, no one did. I tried to find the results on my NHS app but They had blocked my access to the recent result. I had a telephone appointment with the GP and asked for access for my medical records , he told me that I need to call the reception for that, when I called the reception, the receptionist told me that you have to call the GP for that reason!!! I told her that it is the GP who asked me to call you, she said I am going to ask the practice manager, and said that the practice manager told her that I need to call the NHS team, I asked me to speak to the practice manager she said that she is unable to take your call . I insisted on talking to the manager and she refused and hung up the phone!!! the worst Surgery ever .

Until very recently (about 1 year ago) this was the doctor's surgery I had been registered at since…read moreI was born! That's well over 30 years that Dr Gonsalves has been looking after me. Obviously I would recommend him as I'm still alive. The only reason I changed was so that I could be registered at the same place as my wife and son. No other reason for the switch after all this time. Aside from the GP services, which you probably wouldn't use unless you lived very locally, this practise is also a centre where you can get immunisations and injections for overseas travel. On two occasions in the last 5 years I've needed shots to go to various places. Being quite useless at organising such things I had left it late (too late, according to a well-known High Street chemist, wrongly, as it turned out) and on both occasions the surgery were able to get me booked in and sorted out with the relevant drugs. So, even if you don't live in B44 it is worth bearing in mind for travel purposes.

I've been going to the surgery for around 10 years now, and in that time, I've never once had any…read moremajor trouble with the staff, doctors or nurses. The waiting area inside is spacious and pleasant, with comfortable chairs, the receptionists are polite and welcoming and medical staff have, in my experience, always held a good balance of friendliness and professionalism. A small off-road parking area is on-hand outside for those of you who drive (which is great, considering the fact the surgery is right off a busy roundabout!) and there is a wide range of informative leaflets and posters available in the waiting areas, some of which may be a little daunting for small children, but nevertheless useful and necessary for the environment. I'd definitely recommend this friendly practice to anyone seeking efficient, pleasant healthcare.

lovely doctor, makes you feel at ease. Very thorough and accurate. Would highly recommend.read more

Nearly all the doctors working at this practice are brilliant. Attentive and considerate and…read moreprofessional too. The staff at reception too are friendly and helpful. The environment is comfortable and spacious, with the waiting room having plenty of seating. Waiting times can vary, but once seen by a doctor, you can be assured that you'll be given ample time and consideration.