Until very recently (about 1 year ago) this was the doctor's surgery I had been registered at since…read moreI was born! That's well over 30 years that Dr Gonsalves has been looking after me. Obviously I would recommend him as I'm still alive. The only reason I changed was so that I could be registered at the same place as my wife and son. No other reason for the switch after all this time. Aside from the GP services, which you probably wouldn't use unless you lived very locally, this practise is also a centre where you can get immunisations and injections for overseas travel. On two occasions in the last 5 years I've needed shots to go to various places. Being quite useless at organising such things I had left it late (too late, according to a well-known High Street chemist, wrongly, as it turned out) and on both occasions the surgery were able to get me booked in and sorted out with the relevant drugs. So, even if you don't live in B44 it is worth bearing in mind for travel purposes.

I've been going to the surgery for around 10 years now, and in that time, I've never once had any…read moremajor trouble with the staff, doctors or nurses. The waiting area inside is spacious and pleasant, with comfortable chairs, the receptionists are polite and welcoming and medical staff have, in my experience, always held a good balance of friendliness and professionalism. A small off-road parking area is on-hand outside for those of you who drive (which is great, considering the fact the surgery is right off a busy roundabout!) and there is a wide range of informative leaflets and posters available in the waiting areas, some of which may be a little daunting for small children, but nevertheless useful and necessary for the environment. I'd definitely recommend this friendly practice to anyone seeking efficient, pleasant healthcare.

Absolutely useless, I've been with various doctors in Birmingham and this one is definitely one of…read morethe worst. Registering was an easy process, I was swayed by the fact that this medical centre has a chemist built into the side of it which is open the same hours as the surgery. Having a very young baby at the time I thought this would make life easier when it came to the colds, shivers and teething troubles that she would have to see the doctor about. A week after registering my daughter was taken ill at around 11am, she was three weeks old and became quite poorly very quickly. I rang the surgery immediately only to have a very snotty receptionist inform me that there were no appointments left and I'd have to call back at 8am the next morning. I politely explained that it couldn't wait and stressed the fact that my baby was so young, this didn't make the slightest bit of difference and she referred me to the bumph I was given upon registering that specifically stated appointments are strictly on a first come first served basis at 8am every morning. In the end I took my daughter to the Childrens Hospital in Birmingham because time was ticking on and she was getting more and more miserable. The staff at the hospital were absolutely disgusted but stressed to me that the fault in this instance was with the receptionist and not the doctor, I was urged to make a complaint and given the brilliant news that my daughter was simply suffering from a cold and ear infection. Not brilliant for her, I know, but brilliant compared to the things that had been running through my mind! A couple of days later I had a routine appointment with one of the nurses at the surgery on Twickenham Road, I told her what had happened and she agreed that the receptionist should have at least spoken to the doctor to ascertain whether he would see my baby before fobbing me off with rules and regulations. The thing is with this surgery, the doctors and nurses are fantastic and so are the midwives. BUT the receptionists are surly, rude and totally unwaivable when it comes to the rules of the surgery. When you sign on for a doctor you need them to be flexible as there's no saying that you will be fine at 8am but become poorly later in the day - and if that happens at this surgery then it's tough luck and you'll have to wait until 8am the next day. I was talking to a lady in the surgery one day who has late stage cancer and she told me she was taken very ill one day, she is terminal, and still she could not get past the blasted receptionist to speak to the doctor even though it could very possibly have been a matter of life and death for her. A disgrace, I think the lovely doc at this surgery should sack the receptionists and employ someone with an ounce of compassion!

Good gps at this surgery. They always try and get you an appointment as soon as possible. The…read moremidwifes and nurse who use this surgery are very friendly and always a great help.

I agree with the last Qyper. Doctor Una Dasgupta is rude, arrogant and at times abusive, She misses…read moreobvious problems due to what I can only assume is incompetence. She has over the years lost paperwork, not recorded various visits to see her. When challenged, she lies! She has great difficulty keeping receptionists and nurses for any length of time. I could say she is a joke, but she is far more dangerous than that in not diagnosing complaints properly, or at all in the first place.

dasgupta used to be my doctor im so glad i changed to a new doctor. she was a waste of time always…read morediagnosed wrongly. receptionsists not very nice clean small place not much seating either. the4 only good thing about it was the toys they got to keep little kiddies happy lol. when i used to go and see the midwife i had to climb lots of stairs just to see her not very good when ur heavenly pregnant. i dont like where the doctors is sitauted either near the main road. you have to park your car on the other side of the busy main road to get to the doctors what a joke. dont get me wrong the chemists was just down the street from the doctors which was very usefull but thats about it. this doctor is not a good doctor i made the right choice to change doctors im in better hands now.

excellent surgery receptionists are lovely and i cant fault the doctors especially with the kidsread more

I have been a patient at this practice for 30 years and I've always considered myself lucky to have…read moresuch good doctors should the need arise. However sadly I cannot recommend this surgery at all. It started changing during COVID which was standard for all surgeries I believe. But I've had such problems trying to see a doctor. Indeed I haven't seen a GP now for nearly 5 years. I've used 111 when I was desperate and on occasion gone to A&E which I don't really want to as they are stretched enough. My last telephone appointment resulted is the doctor emailing a leaflet to me as the solution to a problem that is still not resolved. I also understand that 4 Doctors have transferred to the Manor practice from here. Heaven knows how elderly people get on. It appears that the GPs are inaccessible.

As a patient at this practice for over 20 years (man and boy etc) and having heard some of the…read morehorror stories of friends experiences with doctors, I can say that I am more than happy with the treatment and service I receive at James Preston. The building itself houses two practices, Manor and Vesey. A lady who did some work there once told me that the receptionists for both practices, even though they sit behind the same counter, are very separate to the point of not just having separate stationery but having separate Christmas parties. Strange tribal behaviour aside, the doctors of the Vesey practice have, by and large, always been helpful and approachable. I won't go into details of my medical history but there are times when I've been helped in far more constructive ways than being thrown on medication or told to 'pull myself together' or any of that nonsense. The practice nurses are all lovely too should you need a spot of ear-syringing or the odd stitch removing. A doctors surgery isn't the sort of place you want to have to visit too often but if you ever have to, the Vesey Practice is a safe pair of hands to be in.