I CANNOT praise the doctors highly enough - not so certain members of the reception staff! I suffer from PTSD, and I can suffer from severe panic attacks. This happened recently, and it caused me to faint. Later I was told that the receptionist said "Oh he's done this before - I'm on ho,d on the phone". NONE of the staff came to see if I was OK, and apparently I was left lying on the reception floor for several minutes UNATTENDED.
I'm sorry, but at what point is it a sackable offence to OPENLY show contempt for patients in front of other patients? Eventually when I regained consciousness, I managed to take a seat, and was treated AS USUAL with care consideration and understanding by one of the doctors!
Would they have ignored me if a woman had a panic attack? Sorry but in MY view, this is GROSS MISCONDUCT. I've seen some callous medical receptionists before, but this one was OPENLY HOSTILE.
Hardly the face of the caring NHS! read more