Service outages of 12 hours plus Keep saying service restored by certain times. I've gone through…read more4 different times. Now it's no idea when they will restore

Spectrum is reasonably priced, great variety of stations, & good on demand. However, I do miss…read morebeing able to record a program & fast forward through the commercials.

Well I haven't heard as many lies since I bought a used car. After 4mos of lies by one assistant…read morethere they finally got smart and let her go. So I kept the internet service the only good thing they have. Got tv service elsewhere. Buyer beware.

Our TV service cuts off regularly. Four handheld devices, two boxes, and many calls to service -…read moreSpectrum is the worst. Even their techs admit the system is not good.

Second time they have cold called here trying to sell their TV service. Both times they were told…read morethis number is on the Do Not Call list and NOT to call here again. This time they spoofed the caller ID to show the call as from 502-378-3557 with a spoofed name as "Fort Knox KY" which is not the name or location of the business that really has that number.

Nick was very helpful in getting me upgraded to a better plan and a new iPhone 11! I highly…read morerecommend this store!

What a lovely set of employees. The two men greeted me at the door and offered me coffee! They…read morefixed my issue by calling tech support and both working together. Whether it is a small issue or a highly technical issue, they will find the solution! Thank you Verizon!

Tyro Rollins ,the Assistant Manager at 215 S. Hurstbourne was great with answering our questions…read moreand solving our problems. He got the new phone for our granddaughter and started the process of ringing up the sale and then he had to help another customer, so the mobile associate hopped in and started connecting the new phone up and he was super, but all I could see of his name tag from the picture I took was Onax. We were all finished and Cole had originally met with my daughter 2 days before so he chatted and then assisted me and my husband to the door. We had a chance to meet all three of the nicest, and most polite gentlemen ever. I'd be happy to have them assist me any time!

I was very recently at T Mobile on Hurstborne Lane - My experience with my customer service…read morerep,Learet was fantastic. She was very professional and helpful . Despite the many bumps we hit trying to change over my service from Verizon to T Mobile. I would highly recommend this location . The other guys in there were very helpful as well . Can't thank her enough .

I have been a T-Mobile customer for over 20 years. Recently, I visited a store to upgrade my phone…read more The salesperson asked to take my phone, assuring me it would help speed things up. Without my knowledge or consent, she opened a T-Mobile credit card using my phone. She took advantage of my trust when I handed over my device. I consider this a serious violation -- essentially accessing my personal information and interfering with my finances without permission. I was shocked and extremely upset by this experience. My advice to other customers: do not hand over your phone at a T-Mobile store. What happened to me could easily happen to someone else in the push to open credit cards for profit. BTW It happens on Hurstburn store Louisville, KY

weird how they can't do all of their customer service in store. had an issue where they installed…read morethe wrong numbers on the wrong phones. no hate to the girl who was helping us out (she was very sweet and this was not her fault), but the other line they had to call in order to fully switch over the phones caused an hour long headache. management should not make basic services so reliant on foreign help lines, especially if they are unhelpful :( avoid coming here!!!

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.