I purchased an Endless Pool from Spa Depot three years ago. The Pool had a treadmill in it and…read morejets in the back along a resistance feature. What makes me want to Review Spa Depot is the excellent service I have received on the back end of this purchase. Alex the service person was quick call back and send out a tech when needed. I can't say enough good things about Spa Depot.

Called Allie from a referral. She went to my house to look at the space and said she would email…read moreme several options. Never got an email. Called and texted three times but she never responded. Easiest money she would have ever made. Heading now to Artic Spas.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!

I bought my spa from Arctic Spas Salt Lake City in 2003. Its still going strong. I had my FIRST…read moreservice call this month. They showed up the next day. Fixed two leaking jets in 10 minutes! But alas, a week later still leaked, abeit substantially less. Called them and they again showed up the next day. Fixed the leak in 10 minutes. No charge for the second visit! These guys are pros and act like it. Nice to see that this level of service still exists! Max M.

Service technician Ben Grangroth of Arctic Spas responded to my Sunday evening request for service…read morethe very next Monday morning and found the problem within minutes. He gave me very valuable ways to ease the use of my spa and also save money! He answered my many questions about how to maintain my spa water with chemicals, and he even showed me that I had the wrong app on my phone to monitor my spa while out of town! Ben was very courteous and knowledgeable. I highly recommend Arctic Spas Utah customer service because of technicians like Ben.

We have an endless pool off our master bedroom. John came over a couple of times, first to diagnose…read morethe problem and 2nd time to put it back together. We have a complicated set up with an underwater treadmill where the rollers were installed originally too tight and therefore became warped. John and his assistant came to fix it, but I was only charged for one person John has also come out to service our Maximus Sundance spa that sits outside under the deck. Always very friendly and curious. Great worker and explains exactly what's wrong and how he's going to fix it. I've been very happy with Springville, Take a break Spa.

They came late. They forgot to bring the rails. There's a lip (not flat) between the slates on the…read moretop left side of the table. The cloth is loose and plays slow (even for Simonis), even on the rails, making the table play long. The table wasn't level (not even close--they used a 2 ft carpenter's level); I had to level it after they left because they refused to help me level it. And I found a huge chip out of my brand new quartz counter top on my island closest to the table. I just replaced the counters within the last year ($10K) (They must have dropped something on it.) At least the pocket facings are done well, but there are ripples all along the undersides of the rails. Paid nearly $1000K to have them set up and re-cloth the table. They were nice, but they won't set foot in my house again after the damage to my counter. I wanted to leave a good review, but they did just about everything they could to prevent it. 3 people were probably too many people for the job.

We love our hot tub! Perfect way to relax after a long day. The team in Kaysville is great and the…read morecrew that brought the spa out was awesome. Highly recommended.

we had excellent service from the salesman. Turn around time between ordering our spa and…read moreinstallation day was very reasonable and we were contacted on a regular basis for updates on our order. Installation went smoothly and our installer gave us good instructions. Our visit to the Bullfrog store to get our tutorial on spa care and chemicals was very helpful. Great company to do business with!

Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Definitely Five-Star Service from Big Splash!…read more Big Splash is without a doubt a leader in spa maintenance and service. Their team is outstanding--reliable, knowledgeable, and clearly passionate about what they do. Every interaction I've had with them has been professional and efficient, and it's obvious they truly care about delivering top-quality service. I wouldn't hesitate to recommend Big Splash to anyone looking for expert spa maintenance. Thank you much for all your help.

Amazing service for park city. They have been working with me for years in all my properties…read more Chris is always responding to my every needs for our hot tubs.

I have worked with Backyards of America for 10 years. Ray has received our coveted Customer service…read moreaward every year for 20+ years. Backyards also won the Hall of Fame award this year at our annual dealer conference. this recognizes him for his longevity in the Spa industry and for being an outstanding ambassador for the Sundance Spas brand. Ray and his team strive to make sure every customer receives the best spa for them, not what he wants them to buy but what they need to help them with Hydrotherapy or whatever their needs are. Working with Ray for all these years i have never seen his integrity questioned and his dedication to his customers is the best in the industry. I look forward to many more years of working with this group! Tom Stott Sundance Spas Regional Sales Manager

This has become a joke! The house we bought 5 years ago had an aging (10+ years) old Sundance. It…read moredied. We decided, like idiots, to just trust the original and purchased a new Sundance. Our mistake for not relying on more research. We felt Bullfrong was too hit or miss and Arctic was going to take too long. We have had nothing but issues and their beloved "Mike" is a joke. We've been waiting on parts that were part of warranty for over 2 years... (can get them on Amazon, so their excuse is nothing but BS). Then it was new ownership, then it was blah and then blah and then blah. Do NOT it from this company. I really wish we wouldn't have. Also, our parts are still broken.

Very disappointed in this product. We have owned a hot tub for over 20 years and switched due to…read morecompany merger. We have had the hot tub for a month and have had to clean it 3 times. The first time was to get the chlorine lowered because we could not breathe comfortably. The second time the hot tub water turned green. The third time we cleaned thoroughly, filled, everything new, water turned green, and the next day the water was brown. I will never own another Bullfrog hot tub. I will go with another company. I feel we may have received a used hot tub or one that was on display.

The worst customer service on the phone. I called to possibly buy a new cover for the hot tub I…read morebought from them. Disinterested is an understatement. So disappointing and still left without a cover. I won't be back.

Have been using them to Service my Jacuzzi now for several months. Great team on Staff They know…read morehow to get your Spa/Jacuzzi on line. Super Friendly and knowledgeable on all things Jacuzzi & Spa.

Patrick came to our home on time, fixed the problem quickly and efficiently and returned the next…read moreday with new filters. Will now be using his company for monthly service.