DISHONEST!! The dispatcher will say a quote will be given before work begins, but it is not true. I…read moregot a text saying technician is on the way, got there 5 minutes later and he was already on the roof. He came down and say $550, which is way above average cost for this service. I asked what he thought the problem was and he suggested scoping the lines to see, for an additional charge of $250. I had an appointment shortly, so I declined. Afterward, I hired someone else to scope the lines and he said no way this line was cleared recently, call them to come back to do it correctly. I called and told them this and they sent someone else out, no mention of a charge. This guy spent more than a few minutes clearing the lines, and said he went all the way to the city line, I asked him to confirm this several times because this is the correct way to clear lines. Then he wanted me to pay again, I said no the other guy didn't do it correctly. He countered with it says on your invoice, no warranty, which is not what I was told at the time. The tenant who was present agreed, nothing was said about that. As we discussed it, the truth come out, that the first technician had already charged me for a scope which he did not preform. The $550 charge was for scoping and clearing the line, but he had not done a scope and tried to charge me for that again. Even though Mr rooter's technician admitted the last guy had lied to me and over charged me, he still insisted on charging me again, though they had not preformed the service I paid for. Then the scoper came back out, only a few days later and said the line is still clogged. I called Mr Rooter and now he had a different story. He didn't go all the way to the city line, because he thinks it's collapsed. Which is what he wrote on the invoice, with no warranty. Saying one thing to the client and writing something different on the invoice, is FRAUD. I wondered both times why I was not shown the invoice on their tablet, because they lied on the invoices. Each time the technician signed the invoice with a line, making it look like the client had seen the invoice. Likely they did this in case they are sued. After two similar experiences , it seems fair to say this is their common practice. And by the way the man I hired to scope the lines, said the opposite of Mr Rooter , he said the lines are fine and none of the problems Mr rooter claimed made it acceptable to say, no warranty, were not present. Hire someone else!

On Father's Day... Jay from Mr. Rooter worked until the night to fix a hot water leak under the…read morefloor without busting up the floor! He was amazing and has an unbelievable work ethic! Honest, enthusiastic, determined to fix it, we couldn't be happier w Mr. Rooter especially Jay! If I could I'd give you 100 stars!

I hired this company for a light kitchen remodel that included cabinet reconfiguration, cabinet…read morepainting and backsplash install. We started the project on October 14th, agreeing to an estimate of $11,800, and the project ended 6 weeks later with a final invoice of $15,500. The project was left unfinished, and the franchise owner ultimately refused to return to complete or correct the work left by the service technician. I urge you to read my experience below. This company does not act with your best interest in mind. * Painting was left incomplete in multiple areas. Entire sections were missed, not just touch-ups. * Custom cabinetry was not finished or structurally sound. The top was not secured, interior backing was missing, and paint was incomplete. * Backsplash installation had inconsistent grout lines, visibly misaligned tile rows, uneven cuts at the ends of runs, and no Schluter edging. * We were charged over $1,000 for masking and protection and removal, yet paint overspray was left on walls, doors, and personal property throughout the space including my kids' toys and bikes in the garage. * An electrical outlet behind the oven was left unsecured, hanging freely with no attachment to framing hidden behind my stove. This is a basic safety and installation failure. When it came time for the final payment, I told the office on a Tuesday that I would bring the final check on Thursday because I had questions. Thomas called me and told me that was inappropriate and disrespectful and alluded to civil litigation. He personally came all the way to my house to collect final payment. While there, he acknowledged that additional work was required to repair and complete the project and committed in writing to creating a repair plan as all work was the Done Right Promise warranty. Over a three week span, he successfully avoided me until I showed up to their office unannounced asking for answers. While there, the owner decided his team would not return to my home, saying I would be "too difficult" or "micromanaging" and that my standards were too high. He initially offered me a $4,000 refund, however $2,000 of that was from a discovered billing error that was only revealed because I continuously asked about the large discrepancy between estimate and final invoice. So I was getting $2,000 to finish the project, even though he charged me $2,000+ for the backsplash, $1,000+ for tape and masking, and $848 for a final punch list even though he never sent someone back to my house to complete the punch list. I eventually escalated to corporate, but corporate said franchises are individually owned and operated, and corporate cannot force the franchise to do anything. They can only 'strongly suggest' courses of action to the franchise owner's business coach. So in my case, the owner, along with his coach, decided not to honor the warranty nor provide a refund for what it was going to cost to repair and complete the work, and corporate won't do anything. After several weeks of refund discussions, I eventually proposed a $6000 refund to part ways and waive my right to the warranty. The owner's response to me was 'Thanks. A check will be in the mail." When the check came, it was for $5000! I emailed the owner and asked why it was $1,000 short, and he ultimately decided that $5000 was enough. Again, the owner, his coach and corporate offered no explanation at all. The owner eventually said it was simply a negotiation tactic to send me a check for less than what he agreed to. If you made it this far, I hope you think twice about moving forward with this company and the Neighborly brand. Ultimately, I have to take responsibility for this as I did sign the document saying work was complete. Though I was under the impression I had to do that to trigger the warranty.This franchise simply does not have the skillset for large projects. If you need a light bulb changed or a ceiling fan hung, I'm sure they're fine. From the reviews, it looks like they install killer doggy doors. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises.

Requested quote on new kitchen counter tops, they came & looked & said I would receive an estimate…read morewithin 24 hours. I waited 4 days & called them, they said they would have someone call me...............that was 3 weeks ago, still have not heard from them. Awful buisness practices. When ever a contractor say they have to go back to the shop to figure an estimate, find another company to do buisness with. A professional can tell you on the spot the cost.............

did a good job on fixing sliding door lock but then never showed up or called for other scheduled…read moreproject. just disappeared. not cheap cost but fair prices. just a no show person.

Patrick Feighny is the consummate professional. If you want hard floors installed or refinished,…read morethis is the premier company to use in Oklahoma City. Our house is from 1929. We had him do our kitchen floors. There were five layers of floor in there and he got them all off, and found white oak underneath. He salvaged it to perfection and then put several layers of finish on it. Also matched it to the connecting floors from the other rooms perfectly. Best job we have had. We will only use Patrick going forward. You'll get the best job at a very reasonable price.

DO NOT call this company to do your floors. However, it might be useful to use them for a quote to…read morecompare to the competition. They quoted me 7 days to redo our entire first floor of our house. We agreed and let them start work. They moved all of our furniture on a Friday afternoon (after doing no work that day) to one corner of our house. Note that now our first floor of our home us unusable. We signed up for this, annoying to do on a Friday afternoon, but whatever. They are supposed to start work on Monday. Monday comes and Monday goes and nobody shows up to work. After asking what's up, we discover that their sander is broken and they need to get a part for it (you can rent similar sander that works for very little money). Tuesday comes and Tuesday goes and nobody shows up to work. No word on today's issue. We express our displeasure. We have new appliances set to be delivered next week, so the floor being done is a big deal. Wednesday about 11:30 AM we are at the house when the floor guy finally rolls in. He says he's forgotten the correct sandpaper and has to go get it. And, since he's here for the "long haul" today, he might as well get some lunch. He does no work before leaving after arriving for the day. He comes back around 1230 PM and we finally have someone working on our floors on the 5th day after our home is unusable. Yay! We leave for lunch and come back around 2PM and our guy is already gone for the day. He did about 30 minutes of work. Repeat similar story for Thursday. We then threaten to fire him and he promises they they will put in full days Friday, Saturday and Sunday to catch up and complete project as planned by next Tuesday. Long story short, they do put in a good 3 hours on Friday. About 45 minutes on Saturday and no show on Sunday. Our floors aren't even 1/4 of the way finished and we are having to scramble to find another floor guy to finish the project so that we can take the delivery of our appliances next week. I'm not certain this will all work out, but to say that Feighny Hardwood Floors is bad at business would be an understatement. Patrick is the owner and he just has no control over his employees. We now also have had some rando in our house not working for the last week and we will have to change the locks on our doors as a result of this debacle. I'm looking forward to being able to sit on my couch in my living room again when we get a more credible company to complete this project.

Kyle's Heat & Air came out today to work on our heat and air unit. They had it cooling great before…read morethey left, during an Oklahoma Heat Warning day. He called to let me know they were coming, even though they were running behind. The techs were super friendly and explained everything they were doing and why. Thank you, Kyle, for fitting us in and taking care of us during a very busy time for your business. We will be calling you again if the need arises. We highly recommend Kayle's Heat and Air!

Their drivers on the highway are terrible. Just chills in the left lane impeding traffic which is…read morean Oklahoma state law violation. Called in and spoke to some rude dude who didn't seem to care. If their work is anything like their drivers, you may want to rethink using them.

We had our roof replaced in May. Axel was great to work with. He walked me through the process and…read moreeven offered to review other companies quotes with me to make sure we got the best service. Rain was coming in as well, so they quickly came by to get us dried in, regardless if we used them for our new roof. Once the ground dried up enough, the crew came out. They showed up a little early and completed everything in one day. They cleaned up well, as I could hardly tell they were there. Overall, the service was exceptional, and I highly recommend Roof One to anyone who needs a new roof or a repair.

Jay and his team are outstanding. The communication before, during and after the inspection is top…read morenotch. They are very professional and knowledgeable as well as personable. Price is very fair for services provided. Highly recommend.

Jay completed an inspection for us as part of an out-of-state move. Unfortunately, after closing,…read morewe discovered tens of thousands of dollars in mold-related issues in the home, along with other problems that were not identified during the inspection. We are currently in litigation over the matter. Looking back, we have serious concerns about the inspection process and the group of people involved in getting the transaction completed. I would strongly encourage anyone considering using Jay or anyone connected to that transaction to do their own due diligence, ask detailed questions, and get independent second opinions before moving forward. Be careful.

They installed our new 5x11 easy entry storm shelter this week and we love it! Every interaction…read morewe've had with them has been great! Great people! Great prices and quality work!

Done a great job. Always there for any questions. Leaving the job looking great not like a bomb…read morewent off. Been in business for very long time. They have the experience.