In 2019, Red Plains replaced a section of pipe on the main drain leading away from my home toward…read morethe backyard fence. Over the course of several years, I had issues with the drain clogging periodically but couldn't ever figure out why. This year, my significant other and I had a different company scope the drain with a camera in the hopes of getting to the root cause of our repeated clogs. We discovered that the work Red Plains did in 2019 involved REDUCING the diameter of the drain by one inch. Plumbing 101: Drains are only supposed to get bigger as they progress away from a building to the sewer main. We calmly contacted Red Plains to see what, if anything, they could do. They said the worker who did the original work was no longer with the company and also that they couldn't guarantee work done so long ago. Ultimately, they offered no kind of recourse for us and did nothing to fix the problem they created. We had to hire a different company to repipe the drain from the reduced section all the way back to the house, about $6,500. None of this would've happened if Red Plains would've done the job right in the first place OR remediated their original "mistake", which is actually more like plumbing malpractice. Do not trust this company.

Some guys from Red Plains Plumbing came out to clear a slow washer drain but they just managed to…read moreget their snake stuck in my washer standpipe. Instead of apologizing and figuring out how to fix it, they claimed that this happened because of my drain and they would have to go straight to digging up the sewer line for $7,000 to $10,000! I told them I would not be doing that and asked for other options so they said a supervisor would call me back and left, abandoning their snake in my drain which was now completely clogged and backed up into my washer and kitchen sink... Fast forward through a couple of days of frantic calls to Red Plains which they didn't even bother returning and I called another plumber for emergency service. They were NOT complimentary and let me know the snake should not have been put through the washer standpipe and its four 90 degree turns, should never have been forced in until it knotted up, and after they removed it that Red Plains had used the wrong kind of head on the snake which was broken off inside the drain! What was just a slow drain was now a serious issue and I had spent over $700 but was much worse off than I started! I want to support small businesses like Red Plains because they're supposed to care more about their customers. Unfortunately with Red Plains, they weren't able to provide the resources, professionalism, and knowledge that a larger company would. Their office manager called and tried to help figure out a way forward but must have been overruled because a return visit to fix the problem lasted less than 15 minutes and Red Plains sent me an email saying there was nothing they could do. When I tried to find out what happened (again leaving many messages with no return calls) they just told me I should go with another plumber! Following their advice, I called a larger, more reputable company and what a difference it made! In less than the time it took Red Plains to get their snake stuck and block up my drain, the experienced plumbers found exactly where the head of the snake was lodged in the Y with a nearby floor drain, sent a camera down the floor drain to look at what it would take to remove the stoppage, and cleared the stoppage through a nearby cleanout that the Red Plains plumbers had just ignored! Instead of defaulting to the most destructive (and expensive) option, the new plumber had the tools and experience to correctly diagnose the problem and figure out a way to fix it where Red Plains couldn't. To cap it all off, Red Plains flatly refused to refund the charges for their "drain cleaning" which started this mess (be careful with all the fine print they put in their invoices which make you wave their liability for damages they do) so this was a costly lesson for me. In the end, what it comes down to is that you want to work with a company who will do what they say they will and help you even after they make a mistake. Based on what happened to me, I want to warn everyone that company is not Red Plains Plumbing. If you're considering hiring them then I hope the same thing doesn't happen to you too!

Mr. Edward Panacia repaired my shower door and my bathroom window. He arrived on time. With his…read moreproblem-solving skills, he was able to determine the problem, select the correct parts and repaired the items. Thank you. Ruth M

I hired this company for a light kitchen remodel that included cabinet reconfiguration, cabinet…read morepainting and backsplash install. We started the project on October 14th, agreeing to an estimate of $11,800, and the project ended 6 weeks later with a final invoice of $15,500. The project was left unfinished, and the franchise owner ultimately refused to return to complete or correct the work left by the service technician. I urge you to read my experience below. This company does not act with your best interest in mind. * Painting was left incomplete in multiple areas. Entire sections were missed, not just touch-ups. * Custom cabinetry was not finished or structurally sound. The top was not secured, interior backing was missing, and paint was incomplete. * Backsplash installation had inconsistent grout lines, visibly misaligned tile rows, uneven cuts at the ends of runs, and no Schluter edging. * We were charged over $1,000 for masking and protection and removal, yet paint overspray was left on walls, doors, and personal property throughout the space including my kids' toys and bikes in the garage. * An electrical outlet behind the oven was left unsecured, hanging freely with no attachment to framing hidden behind my stove. This is a basic safety and installation failure. When it came time for the final payment, I told the office on a Tuesday that I would bring the final check on Thursday because I had questions. Thomas called me and told me that was inappropriate and disrespectful and alluded to civil litigation. He personally came all the way to my house to collect final payment. While there, he acknowledged that additional work was required to repair and complete the project and committed in writing to creating a repair plan as all work was the Done Right Promise warranty. Over a three week span, he successfully avoided me until I showed up to their office unannounced asking for answers. While there, the owner decided his team would not return to my home, saying I would be "too difficult" or "micromanaging" and that my standards were too high. He initially offered me a $4,000 refund, however $2,000 of that was from a discovered billing error that was only revealed because I continuously asked about the large discrepancy between estimate and final invoice. So I was getting $2,000 to finish the project, even though he charged me $2,000+ for the backsplash, $1,000+ for tape and masking, and $848 for a final punch list even though he never sent someone back to my house to complete the punch list. I eventually escalated to corporate, but corporate said franchises are individually owned and operated, and corporate cannot force the franchise to do anything. They can only 'strongly suggest' courses of action to the franchise owner's business coach. So in my case, the owner, along with his coach, decided not to honor the warranty nor provide a refund for what it was going to cost to repair and complete the work, and corporate won't do anything. After several weeks of refund discussions, I eventually proposed a $6000 refund to part ways and waive my right to the warranty. The owner's response to me was 'Thanks. A check will be in the mail." When the check came, it was for $5000! I emailed the owner and asked why it was $1,000 short, and he ultimately decided that $5000 was enough. Again, the owner, his coach and corporate offered no explanation at all. The owner eventually said it was simply a negotiation tactic to send me a check for less than what he agreed to. If you made it this far, I hope you think twice about moving forward with this company and the Neighborly brand. Ultimately, I have to take responsibility for this as I did sign the document saying work was complete. Though I was under the impression I had to do that to trigger the warranty.This franchise simply does not have the skillset for large projects. If you need a light bulb changed or a ceiling fan hung, I'm sure they're fine. From the reviews, it looks like they install killer doggy doors. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises.

Patrick Feighny is the consummate professional. If you want hard floors installed or refinished,…read morethis is the premier company to use in Oklahoma City. Our house is from 1929. We had him do our kitchen floors. There were five layers of floor in there and he got them all off, and found white oak underneath. He salvaged it to perfection and then put several layers of finish on it. Also matched it to the connecting floors from the other rooms perfectly. Best job we have had. We will only use Patrick going forward. You'll get the best job at a very reasonable price.

DO NOT call this company to do your floors. However, it might be useful to use them for a quote to…read morecompare to the competition. They quoted me 7 days to redo our entire first floor of our house. We agreed and let them start work. They moved all of our furniture on a Friday afternoon (after doing no work that day) to one corner of our house. Note that now our first floor of our home us unusable. We signed up for this, annoying to do on a Friday afternoon, but whatever. They are supposed to start work on Monday. Monday comes and Monday goes and nobody shows up to work. After asking what's up, we discover that their sander is broken and they need to get a part for it (you can rent similar sander that works for very little money). Tuesday comes and Tuesday goes and nobody shows up to work. No word on today's issue. We express our displeasure. We have new appliances set to be delivered next week, so the floor being done is a big deal. Wednesday about 11:30 AM we are at the house when the floor guy finally rolls in. He says he's forgotten the correct sandpaper and has to go get it. And, since he's here for the "long haul" today, he might as well get some lunch. He does no work before leaving after arriving for the day. He comes back around 1230 PM and we finally have someone working on our floors on the 5th day after our home is unusable. Yay! We leave for lunch and come back around 2PM and our guy is already gone for the day. He did about 30 minutes of work. Repeat similar story for Thursday. We then threaten to fire him and he promises they they will put in full days Friday, Saturday and Sunday to catch up and complete project as planned by next Tuesday. Long story short, they do put in a good 3 hours on Friday. About 45 minutes on Saturday and no show on Sunday. Our floors aren't even 1/4 of the way finished and we are having to scramble to find another floor guy to finish the project so that we can take the delivery of our appliances next week. I'm not certain this will all work out, but to say that Feighny Hardwood Floors is bad at business would be an understatement. Patrick is the owner and he just has no control over his employees. We now also have had some rando in our house not working for the last week and we will have to change the locks on our doors as a result of this debacle. I'm looking forward to being able to sit on my couch in my living room again when we get a more credible company to complete this project.

Vesta Foundations was amazing. From start to finish they were organized and helpful. They always…read moreshowed up on time and took the time to explain things to make sure I understood all my options. Their production crew was fabulous. Again showed up on time - they may have been a bit early in fact - walked me through everything again and went to work. I needed an electrician and was having a really difficult time finding one so one of the crew made a few calls and had someone in there the same day so my project could be finished. The crew was kind, professional and efficient. They also cleaned up after themselves and took many precautionary measures to avoid messes. Crawlspace repairs are STRESSFUL but Vesta made it a lot less stressful. I would definitely use them again and recommend them to anyone needing help.

Vesta was scheduled to work on my concrete for four days. On the third day, they walked off the…read morejob leaving it half finished. It was perfect weather and they wanted to rescheduled for the following week when the weather forecast was questionable. This was a very expensive job and I was promised by the salesman (Addison) that the company was professional and easy to work with. Not so.

Jay completed an inspection for us as part of an out-of-state move. Unfortunately, after closing,…read morewe discovered tens of thousands of dollars in mold-related issues in the home, along with other problems that were not identified during the inspection. We are currently in litigation over the matter. Looking back, we have serious concerns about the inspection process and the group of people involved in getting the transaction completed. I would strongly encourage anyone considering using Jay or anyone connected to that transaction to do their own due diligence, ask detailed questions, and get independent second opinions before moving forward. Be careful.

Jay and his team were great. Very friendly, professional, and took the time to really be thorough…read more The premium package has a lot of great products and is their middle package. The cost is definitely a good value. This is the third home I have purchased and the level of detail in the main report is something I expect so that wasn't what wow'd me. It was some of the other things like adding the appliance model/serial numbers, getting the user manuals for them, the dates of install, and checking for recalls. The floor plan was also pretty cool. I highly recommend this team if you are buying a new home in their coverage area.

We had our roof replaced in May. Axel was great to work with. He walked me through the process and…read moreeven offered to review other companies quotes with me to make sure we got the best service. Rain was coming in as well, so they quickly came by to get us dried in, regardless if we used them for our new roof. Once the ground dried up enough, the crew came out. They showed up a little early and completed everything in one day. They cleaned up well, as I could hardly tell they were there. Overall, the service was exceptional, and I highly recommend Roof One to anyone who needs a new roof or a repair.

They installed our new 5x11 easy entry storm shelter this week and we love it! Every interaction…read morewe've had with them has been great! Great people! Great prices and quality work!

Done a great job. Always there for any questions. Leaving the job looking great not like a bomb…read morewent off. Been in business for very long time. They have the experience.

Poor communication and overpriced. When someone actually arrived, the service was extremely…read moreoverpriced for the time it actually took, which was about 15 minutes. So they charge $10 per minute? Never again.

Quick, affordable than most and support veterans. Not the most friendliest workers but got it done…read morevery quickly. Good service.