I recently contacted Higginbotham about current coverage on a policy, written on a home I'm interested in purchasing. The coverage is transferable (which is cheaper than a new quote) but I needed to add additional coverage to the policy. The "Commercial Lines Support" aka receptionist, Emma Choat, was by far the worst customer service I've had in any company at this level. The list of unprofessionalism is long. After 4 days of waiting for a quote, I finally said forget it before I lost my opportunity to put in an offer on a house that had multiple offers waiting. I called my own insurance agent and got a new quote in 5 minutes over the phone. If I had this much trouble with some one just trying to get a modified quote on existing insurance, I can't imagine what dealing with them after a storm would be. read more