We've used FirstBank for several years and are completely happy with them. They provided two…read moremortgages and carry our LLC's checking account.

First Bank is First in #1 customer service! All the locations that you go to have the same Amazing…read morecustomer service! The locations are spread out through out the Wichita County area; Kell & McNiel, 9th & Lamar, Burkburnett and Iowa Park. With the four conveniently spaced out First Bank's; you have the convenience of banking at one either close to your work or where you live! Every time I go into a location, the employees there always say hi and greet me with a smile! I leave there feeling so much better if I have had a bad they. The FB employees know just want to say to make my day and I know that my money is handled by professionals.

Excellent Bank I…read morekeep doing business with this branch because the people here are so nice, so professional, and just always willing to go the extra mile. Special shout out to Morgan B. She's really amazing!

Great employees who are well trained and always willing to help clients make the best possible…read moredecisions (if help is ask for). The bank is always clean and neat. It is a real pleasure to do business with them. No complaints here and will continue to do business with them. I can not think of a better place to due business and I have a lot of time with the military and traveled to a lot of assignments during my career. I have never seen a business that I would trust more.

CHASE banking scam - with an 850 credit score, Chase Bank decided to cut my credit limit in half…read morethe day after I paid off my home loan - which lowers my credit score, which allows them to raise the interest rate. To get the credit limit back - Chase requires a soft credit history hit - which lowers your credit score - which allows Chase to increase your interest rate. Easiest choice - I am closing all of my Chase accounts (credit, banking, etc.) and finding a credit card company that does not hurt my credit so they can charge more.

I have been a Chase customer for over 15 years in a different state. It was a small branch and the…read morestaff and I got to know each other over that time. Because of that positive experience, when I started relocating to Wichita Falls, I went to the Chase branch "in the tall building" to transfer my banking. I only have complements for the way I have been treated, the assistance I have been given, and the efficiency of the transactions. Even though it is a much larger branch than the one where I was, the personal service and assistance have been at the same high level.

Run! Do not deal with these goofballs! Imagine a clown car full of clowns, but they are wearing…read moreoven mitts and blindfolds. They can't do anything. They are absolutely inept. Also, I agree with the comment about the customer service number- there is no way to speak to the same person twice, no way to have a dedicated person handling your case. Every time I called, I had to start the story over again, and then of course they had to verify and reverify everything from the last 10 phone calls. It took 16 months to change the account name to my mother's and then close my deceased father's accounts. (We have a trust, no probate, this should have taken less than 16 months to do). AND, I just got a letter warning me of a new fee for no activity...on what you ask, since I've closed my accounts...well, they didn't close all of my accounts! So...yeah...they don't do anything right. It's been a long 16 months and I'm sick and tired of them! Save yourself a ton of headaches and trouble- a garbage bag full of cash under your bed is probably a better option.

Paid off my car in September 2024 and have not received my title despite 10+ times talking to…read moresomeone to straighten it out. This is insane and I no longer can be polite. Customer service is useless and the phone number keeps you on hold for insanely long despite the fact that it's a small bank.

This bank has very inconvenient rules for shared banking users. They won't process anything for…read moreshared banking through the drive thru or on weekends. I called today and verified that they would accept my coins to exchange for bills and I was told yes. I verified twice before I drove there but, when I got to the bank I was told the opposite. They don't exchange coins for shared branching at all. Something to also note if you do bank with them, they will take your coins but, they don't process it until after hours and will only deposit it into your account instead of exchanging it for bills. They recommend that I take my coins to Walmart which you have to pay for. As a military member you don't want to switch banks at every base so it's important to find a bank who does shared banking but, this bank makes everything a hassle.

I asked to be removed from the paper statements, and they said yes but 3 months later, I'm still…read morebeing charged. Weird. Actual banking is easy though.

Had a car loan with these guys... for 6 months... only 6 months. I paid off my car and somehow my…read moretitle got lost/mailed to the wrong address, so now I have to go through the process of recovering it. Literally made all that money off me and cant even do one job. Didnt even get an apology. Didnt offer to make up for it. Just said we'll send you the form so you can get it done yourself. Trash service.

Unfortunately you cannot do a review without tapping one of those stars,…read more But this company is not even worth one star. And then after I get off the phone with one of them who argued with me what happened to the customer is a valued individual and the customers always right? I hung up on him and a couple minutes later apparently I don't know a supervisor or just another I don't flunky calls up and starts yelling at me like I'm the villain like I'm the one that screwed s*** up. I have never dealt with a more Mickey mouse organization then Texas credit Union, and this is not the first time that they screwed me up there's going to be overdraft fees there's going to be bouncing checks because they can't follow simple instructions when you tell them not to pay something without my Express written permission and they do it anyways multiple times that's incompetence or vendetta I don't know I never gave him a reason to have a vendetta against me. You have got to be careful with that financial institution because I can't even I can't even like my brain won't process what they just did to me, and how much it's going to set me back, I figured at least I don't know a good sum of money in overdraft fees and bounce checks but here's the thing the money was there to take care of my bills and he had they followed simple instructionsand how in danger my life is right now because I can't even pay for my medications or my because of their incompetence really I'm just like completely flabbergasted and how a financial institution can mess things up so terribly. And then she proceeds to tell me she doesn't appreciate the fact that I called them incompetent and ask them what kind of Mickey mouse organization they were running down there and an appreciate it but I don't appreciate the fact that you sent me back in that and I'm probably going to be homeless because of it but they don't care they say they care about their customers but they don't and she's like well give me a chance to investigate this look lady the damage is already done something is not going to get taken care of that money was set aside I have three things very life saving important things that I could have decided which one to pay and I chose to pay my blood pressure medicine but I found out this morning and I don't have the money to cover it because they can't follow simple instructions when you tell somebody not to pay somebody doing electronic payment for services that were never rendered in the first place you would think that your financial institution would listen to you and understand what's going on so it's either the diabetes medicine that I you know can't have or blood pressure medicine that I can't have or the CPAP machine but something one of those three all three life threatened me I had the money to pay one of them but they went and gave it to somebody who I told them not to pay another red Penny 2 leaving me with I don't know what's the world coming to when you can't even trust your financial institution to take care of business all I'm saying is if you get to sudden urge to go open account with Texas credit Union remember that I posted this and I warned you because they're going to mess you up just like they did me because those people are incompetent/ liars .and the female that just yelled at me on the telephone saying I don't appreciate you calling us incompetent and I don't appreciate you calling us liars, well you lied and you're incompetency so yeah if the shoe fits put that damn thing on. your butt and I don't believe in third chances I believe in second chances I gave him a second chance because they've done this to me before but I don't believe in third chances so I'm closing my account with these people and I advise you guys to do the same and if you're thinking about getting an account run in the opposite direction, there's other credit unions that can help you out and of course comes there's always that chime Bank that I'm sure runs smooth there's also hundreds of other Banks so if you don't have to open an account with texoma credit Union. I suggest you don't open that account with them because well gee if they can screw me they can screw you too. I should have listened to Pamela Rickard I should have listened to Daniel Connors I should have listened to Kim that owns the bar sticks they all told me to stay away from texoma credit Union they all wanted me to sign up with their Banks I guess it was a referral thing get some kind of reward if you get people to sign up with your bank account and say that they referred you that's what I thought they just wanted to be the one that referred me to their financial institution. Don't say you haven't been warned.

They're okay for a bank, but I have to be honest when you go inside, you kind of want to feel…read moresecure about what you're going in there for. The teller that helped me out was kind, but of course unable to help with the question I had. He went and found some options for me, which was good, but I didn't get an overall friendly vibe rather than the sense that he was just there to do a job. So that kind of takes the quality down, unfortunately. I do have accounts with chase, and I've never had a big issue, but I've also been to better branches where I do feel like if I ran into a problem they would go out of their way to help me. This branch, not so much. The drive through window workers are very friendly however, which I do like. Also I enjoy the free coffee that every chase branch has, but this branch certainly doesn't keep theirs warm or hot. Overall, this is a good place to go if you just have a basic issue or question, and you could do much worse.