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5.0 (1 review)
Closed 8:30 am - 5:00 pm

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6 months ago

Very professional! Nice building and customer service definitely a step up from the other places I've seen

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Higginbotham

Higginbotham

(2 reviews)

I recently contacted Higginbotham about current coverage on a policy, written on a home I'm…read moreinterested in purchasing. The coverage is transferable (which is cheaper than a new quote) but I needed to add additional coverage to the policy. The "Commercial Lines Support" aka receptionist, Emma Choat, was by far the worst customer service I've had in any company at this level. The list of unprofessionalism is long. After 4 days of waiting for a quote, I finally said forget it before I lost my opportunity to put in an offer on a house that had multiple offers waiting. I called my own insurance agent and got a new quote in 5 minutes over the phone. If I had this much trouble with some one just trying to get a modified quote on existing insurance, I can't imagine what dealing with them after a storm would be.

This business treats disabled people horrible. They cancelled my husband's home owners insurance…read more And did not even notify him for at lease 10 days and that is illegal. He tried to call them 9 times over a period of 3 days leaving message after message that were not returned. Not normal customer service. We received the notice that the insurance was cancelled 10 days after it was. Dear L-rd above! I tried to call them at three different numbers this morning and no answer. So my husband called the BBB and the BBB never heard of them. I was listening to all of this. So sad to treat customers this way. We got another agency as soon as we found out. The man who worked for this company called us and tried to tell my husband the customer was wrong and would not listen to the truth. So sad indeed. Please read the book of James in the New Testament that teaches about business relations or the red in Revelation. We know no one wins in these kind of situations. No responses from them when we needed them. They even lied. They made it unclear what they needed or wanted. They proved they did not care. I doubt they even read their reviews to learn how to improve.

Guarantee Title - insurance - Updated May 2026

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