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3.5 (13 reviews)
Closed • 10:00 am - 7:00 pm

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Photo of Jason D.
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9 years ago

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9 years ago

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5 years ago

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9 years ago

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8 years ago

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Photo of D D.
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9 years ago

The play area is amazing! Kids can have hours of fun here. The customer service is dreadful.

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9 years ago

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9 years ago

Best place anywhere for kids of all ages Thrilling slides and loads of tunnels to run through Good food and other entertainment

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The Big Box Family Entertainment Hub - Bounce house climbing wall

The Big Box Family Entertainment Hub

(16 reviews)

Stated that their corporate policy is No Wheelchairs Allowed. This Facility discriminated against a…read moredisabled parent. The manager, Dana, behaved absolutely terribly. During a child's birthday party today, a mother who uses a wheelchair was told by staff that mobility devices are not permitted inside the play area, comparing her wheelchair to a stroller. After moving through the facility without incident earlier in the day, she was suddenly stopped and told she could not enter. She asked to speak with management. Dana came out and told the mother that this was true and that corporate policy states that wheelchairs are not allowed in the play area. When the mother pushed back on this policy as a violation of human rights (which it is), the manager (Dana) told the mother that she was allowed in but that her wheelchair wasn't allowed. After more discussion the manager let her know she could only re-enter to collect her child after wiping down her wheels. When she asked for assistance due to her disability, the manager responded, "We aren't your maids," and escalated the situation by claiming she (the manager) was being discriminated against as an Asian Canadian. Multiple witnesses confirmed the exchange, and the manager later reiterated the claim, describing it as a corporate policy to bar wheelchairs from the facility--even for parents supervising children. This is a clear violation of basic principles of accessibility and human rights law in Alberta and Canada more broadly. I encouraged the mother to report this to the Human Rights Commission of Alberta (and provided her resources). I hope that an investigation follows

It was a great place for the kids to play for the afternoon. They loved it and there was lots for…read morethem to do.

Big Fun Inflatable Park

Big Fun Inflatable Park

(16 reviews)

They ruined my daughter's birthday because they couldn't figure out a small program glitch in their…read moresystem. They wouldnt allow some of our family members in to celebrate our daughters 7th birthday because the two 15 year old employees couldn't figure out what was wrong with a phone number. Instead of getting a supervisor to give them a hand they actually laughed at us and motioned "too bad". They made no efforts at all to fix the issue, for example; allowing everyone to come in and fix the phone number issue for the 1 family member while allowing us to provide them business. Hey owner, that's money out of your pocket because the people hired can't do what they are suppose to do or come up with reasonable solutions to a problem henceforth giving your business (you probably worked hard for) a bad rep. They claimed liability for the kids...no no no the liability only exempts "them" from any of the kids getting hurt to CYA. It's not like the adults are going to hurt them. They are there to celebrate and supervise. Complete and utter disappointment. We instead went to the rec room and they gave my daughter free access to the VR for her birthday and they had a blast. Bad form guys, do better. Word spreads quick.

Of all the centres I've visited around Calgary this was the worst. From several failed attempts at…read moregetting waivers done online to arriving and finding 3 of the 4 check in stations offline nothing about this place says come back. The staff here seem like they are in some sort of work release program. All of them were slow none of them polite and most seemed to be hating life. I was in on a Saturday afternoon and lost areas that need "operators" were closed although there seemed to be plenty of staff hanging out looking at their phones. The Tots area is completely unsupervised and not controlled so full of larger children defeating the entire purpose of having such an area. If you have a tween/teen that you could dump out this may be OK but I would recommend saving the drive in favour of any of the ones in town.

Hide 'n' Seek - kids_activities - Updated May 2026

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