Lana the manager is super helpful and has a very nice and professional personality!!!read more

Just completed renting a 2nd unit with Storage King. I did the rental online, and Lana called…read moreshortly after to confirm the booking and welcome me. I mentioned that I was renting the unit to store things before a move. She thought to ask how big a truck I'd be using to retrieve what I stored. She realized that the unit I'd rented might be difficult to maneuver a truck in, so changed the unit. Good catch!!! She had to redo my booking, ensure I received the same discount, and also merged my 2nd unit into the same account as the unit I rented a year ago. She also thought to offer me a lock for the 2nd unit, and to make sure I understood that the initial discount rate I'd gotten would be raised after 4 months. She did all this cheerfully, expertly and quickly - done within a couple of hours of the inital booking. And when I sent a note with a follow-up question the next day, she answered my email with minutes. I couldn't be happier! I should add that I've also been very happy with the initial unit I rented. Access is SO easy: lots of room to pull up to curb, push carts for moving things are always available, and the units are clean and as-advertised.

Great experience. Tony was very knowledgeable of the facility and was a professional and honest…read moreindividual. He made the sale!

We currently have a storage unit (10x12) and stopped in the office today to inquire about other…read moreoptions as we were thinking of downsizing or possibly moving to another storage facility since our promotion ended and the rate doubled! Tony greeted us with a smile and was very friendly and professional. He showed us a couple of units and we said we would let him know. A few minutes later Tony stopped by our unit to let us know that he could give us a better rate. We were happy with the rate so we decided to keep our unit. Had Tony not gone out of his way to assist us we probably would have moved to another storage facility. Tony is definitely an asset to Extra Space Storage and we really appreciated his help today!

So I set up a spot to store my kayak trailer. Upon arrival I was shown the wrong spot. No biggie…read morethe 2nd spot was more than enough. So I go in to pay, expecting to pay $68. Nope going to be $108( Broken down is $20 administration fee, 1 months rent and a prorated amount for the remaining 4 days of the month) I kindly ask if I can pay the prorated amount and the admin fee and pay August's rent on the 1st. I proceed to explain that I am a disabled veteran and am on a fixed income to which she responds...."disabled veteran? Not my problem". Normally I would have lost it here, but I was desperate for a reasonably priced spot to park my kayak trailer. I did make a stink and inform her that I would include her comment on a review. She relented and agreed to what I proposed....but instead charged the full amount anyway. As I confronted her on that her husband comes in and tells me to stop talking to his wife that way, to which I responded, not my problem buddy. DO NOT RENT HERE THESE PEOPLE ARE DISGUSTING!

I have rented from Castle keep often on for about seven years. I have never had one difficult…read moresituation with the service provided at Castle keep. Environment is extremely professional, yet welcoming, and the owners are more than efficient when it comes to helping you decide what you need, and Making things run as smooth as possible. And they are the most convenient, clean, and inexpensive storage facility. I have yet to rent from. Thank you so much for providing a safe and extremely organized facility.

Great customer service I received. The whole process was quick and stress-free. Reasonable pricesread more

Public Storage on Mariner in Spring Hill, FL is overly aggressive in their collection and auction…read moreefforts. If it was possible to give a zero rating on this location, I would. I have been faced with a hardship over the last 2 years and have a small balance with them like $275. They refuse to let me clean out my space so that they can re-rent it and they are going to auction off my stuff. I realize that this is in the agreement, but they could do better for a long standing customer. I will never do business with public storage again. What a bunch of bottom feeders.