I want to say it's more like 3 1/2 stars. But because the staff was so friendly and helpful I'm…read moregoing to give it the full four stars. I will give you all the pros first, then the cons.
Pros: charming, rustic, lovely countryside location, food and restaurant looks good. (However we did not eat at the restaurant) it was pricey, probably as expected.
The bed was very comfortable, the bathroom is large, the toiletries are very nice, housekeeping is great. They come in daily and made the bed and changed the towels and replenished toiletries.
There is plenty of parking, it is close to Great Barrington, Lenox, Lee, Stockbridge, and yet slightly out of the way into the country, which makes it a special getaway.
There are no televisions. Some may consider that a con, I do not.
The property and buildings are beautiful. The reconverted barn made into the lodging area was done tastefully, and in keeping with the rustic charm it retained. Some of the rooms have fireplaces, great for the winter I suppose, there is a slight smell of smoke in the room. I like that, some may not.
Contactless check in and check out are fine. I don't see the need for this anymore, but it is not a negative. Our room was unlocked and all ready when we arrived. Small caveat; our door did not fully close and was unable to be locked , we did find someone at reception who changed our room immediately. They even offered us an upgrade for no charge, but we decided to stay on the first floor, so as not to haul our luggage upstairs.
There is a large glass water dispenser refilled every day in the hallway, along with a Keurig coffee machine, which includes many different pods, including decaf, also a tea selection. There are two small refrigerators in the hallway. I took advantage and left a bottle of milk in there for my morning coffee.
It was very quiet, we did not hear any other guests, just some footsteps in the hall sometimes. The air conditioning cranked, which was great because it was a very hot weekend.
Cons: there is rarely anyone at reception to assist if you need it. They rarely answer their telephone if you have a question. They rarely answer their emails if you have a question or concern.
I made our reservation on line, no problem. I did call and email requesting an additional night to be added. It took 24 hours for a response, but they were able to accommodate us. Would have been nicer to know a little sooner however. I then emailed to ask if an iron and ironing board could be left in our room when we arrived and I received no response. The iron and ironing board were not in our room when we arrived. I did find housekeeping and they were happy to help me
I remember calling between five and seven times on the phone before our arrival between 3 PM and 7 PM and no one answered the phone anytime.
They do have breakfast from 8 to 10 in the morning, which is too early for me. Maybe not for some. A bland selection of muffins, no other bread items or croissants or rolls. Some nice cut up fresh fruit. Coffee but no decaf. I did not partake and did not think it was anything special.
All in all, my husband said he would not return nor would he recommend this B&B to anyone, however, it certainly suited our needs, we were comfortable. At the end of the day was it worth $1000 for three nights? Probably not .
