I have a Paw Plan through CSPCR, and all of my experiences there have been great, so I recommended…read morethem to my boyfriend for his cat. BIG MISTAKE!!!!! From the moment he walked in, he was treated terribly. They put his cat in a DOG room, handled her roughly, barely communicated with him, and took her to the back for bloodwork without explaining the results or providing paperwork. He left without knowing anything about her bloodwork or whether anything concerning had shown up. Three weeks later, I brought my own cat in and explained the entire situation to THREE different employees. I told them about my boyfriend's experience and that he still hadn't been contacted about billing, causing interest to accumulate. I gave them his number again, hoping they would finally address the issue. Nope! At our next visit, my boyfriend brought it up AGAIN. The woman at the front desk immediately had an attitude. When he explained his concerns and why he felt compensation was appropriate, she responded, "So you don't like the price of your bill?" HOW FUCKING STUPID IS THAT RESPONSE???? His complaint was about how his cat was handled, the lack of communication about her bloodwork, and having to repeatedly chase them down over an unresolved billing issue. The woman then walked away to speak with another employee, whispering and pointing toward the front desk with a smug look. When she noticed me looking, she pulled the employee away so she could talk to her, then returned to speak with my boyfriend. I won't pretend I know what they were discussing, but the interaction looked shady asf and made us feel like we weren't being taken seriously. I eventually stepped in and explained that I had already reported the situation weeks earlier and nothing had been done. Her response? "Yeah, well, with us not having Wi-Fi, it has been hard." I understand that technical difficulties happen, but if you've been having Wi-Fi issues for OVER A MONTH, you need to find another way to keep track of important information and follow up with clients. Write it down in a notebook if you have to! There is absolutely no excuse for repeatedly being told about an issue and still failing to address it. What makes this even more frustrating is that they made it seem like MY BOYFRIEND was the problem instead of taking accountability for how poorly the situation was handled. There are good people who work here, and I won't deny that. Unfortunately, the good experiences don't outweigh the bad ones anymore. I will only continue coming here because of my Paw Plan. Otherwise, I would take my business elsewhere. IF I COULD GIVE NEGATIVE STARS I WOULD. The lack of communication, the way my boyfriend and his cat were treated, and the dismissive attitude we received are completely unacceptable. I genuinely expected better from a place I previously trusted with my own pets.