Have no complaints about the medical side of the practice. Both doctors we have seen have over the…read morelast 4 years been great with both myself and my daughter. The reason for my 1 star is due to their office policy on remaking lenses. I got my first pair of progressive lenses in May and could not function with them. I couldn't see my monitor for work making them impossible to wear. I also had trouble backing up my car while wearing them. I was told they could move the progressive line, but in doing so, the reading portion would almost be gone making them pointless. I opted for going back to single vision lenses as it was my only option. When my lenses came in, I asked about being refunded the difference in price and was advised their policy is to not refund any differences in cost of remakes. So I am out the $100 difference. We will not be returning and I will be sure to make sure anyone I know that goes there knows to be careful because of this policy.

If I could, I would give them a -5 stars. It is bad business when my husband goes in to get glasses…read moreand they do not get the lenses correct. He goes back and tells them they are not the right lenses. This went on for over a month, and not getting the lenses correct. Finally, when he picked them up yesterday, they were the correct lenses. They called him a thief; they wanted another $350 for the lens they had finally fixed. They wanted the lenses back that were correct. Also, they lost the old lenses. Somehow, they found the lenses this morning when my husband went back in. Whoever the overweight woman was who called him a thief would not talk to him and apologize for calling him a thief. She had her assistant help my husband. My husband and his children have been going there for over 15 years. He has the same problem every time. I just started going there, and they kept wanting me to do eye exams when I only wanted to get my glasses updated. Just be warned. This place will take your money, give you exams over and over, give you the wrong glasses, and call you a thief when you just wanted to fix the problem they caused. My family will be going else where.

Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

All the people at the office were friendly, personable, and easy to talk to. Great service from…read moreboth technician and Dr. Bell. Good rapport with me. Excellent visit. That is why I go here for my eye care.

Dr.Bell and her staff go all out to give you the best experience possible. Seems that they have…read morethe latest and greatest in technology so the exam is very comfortable and thorough.

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

Everyone is very kind. The tech that did my eye measurements was knowledgeable and listened to what…read moreI needed to use my glasses on at work. Dr Wong was very kind. I felt like this was the first time in years someone was listening to me.

I gave them a middle rating as they started off strong, but finished badly…read more I was taken in the back and given a very thorough exam by Kristi. I'm guessing at the spelling but she was polite and attentive. When she left me in the exam room I was told the Doctor would be in shortly for his part. I'm not kidding I waited for twenty five minutes. I'm not a big fan of sitting in a small, hot, dark room. I opened the door and turned the lights on. Even had time to use the restroom and come back. I asked a staff member that I had been waiting a long time. She snapped at me the doctor was with another patient and I was next. The doctor was nice but no one even let on there was a problem, nor did anyone explain or apologize.

Excellent care. Fast in, fast out. Outstanding service…read moreThey accept my insurance and are ready to answer any questions that you have Can not recommend enough

Love the doctors there who are great and wonderful, but front desk is a nightmare. They always have…read morean attitude when you come in and over the phone they get even bolder. Tried ordering glasses on the website pair because I lost my old pair and needed new ones for cheap and didn't have my prescription on me. I'm in fort wayne currently with my newborn in the NICU so going home to search for it was not an option, so the website said they could contact the office for it. I quickly got an email saying that the office said I wasn't a patient of theirs. Of all things that bother me, it's lying. There's no excuse for it. So why they did, I don't know, but I had to call them to straighten it out. And oh my lord what a headache. The woman was refusing to simply read a few numbers out loud on the phone. Talk about laziness! I even explained that, no, I can not come in and physically pick up my prescription, and that I didn't need a new prescription or anything physical, all I needed was a few numbers read out loud to me. It was that simple! But she wanted to give me attitude and refuse to do the most simple task that I could have possibly asked for. Thankfully a family member near by is able to stop in, but they're just going to do what I asked for in the beginning, call me and read out loud numbers on a paper. I think it's insanely childish and petty to first of all lie, and then secondly get an attitude just because they were called out on it, and then refuse a simple task, aka their job, because they're mad. They claimed it was illegal which is such a reach, I would have been glad to provide any sort of identifying information needed, but the entire conversation she had an attitude! I always thought they were a bit unpleasant coming in to pick things up but this really solidified my opinion of them. It's a shame because again like I said the doctors there are great, but the receptionists really ruin it!

Been going to Dr Kaufman's for a few years now and am always so pleased with the service! The…read morereceptionists and assistants are so personable and helpful along with the Dr. I was very surprised at the low prices for it being a private practice too.

From the owner: Whether you want glasses, contact lenses, orthokeratology, LASIK, treatment for red eyes, glaucoma,…read morecataract surgery, or be checked for an eye disease, Dr. Kaufman is the optometrist to help you navigate your options. Because we know how much your eye health and appearance can mean to the quality of your life, we are committed to meeting your complete eye care needs. We look forward to serving you!

Great spot! Both me and my daughter been here and we had a good experience. They are super patient…read morewith kids. Clean waiting room as well as the exam rooms. Took a while to wait after the appointment time. But other than that it was great! Definitely recommend

Everyone in there was very nice and helped me out with picking glasses out. I'd recommend this…read moreplace to everyone

Dr. Byers provides exceptional care and is very professional. He is patient and answers all my…read morequestions. I have moved out of the community, but make the 3 hour trip for my annual exam. All the team members are efficient and friendly. The atmosphere is very pleasant.

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

Dr. Offerle gave me my eye exam and was polite, professional and thorough…read more The staff was friendly, I really liked both opticians who helped and I've already referred people. HIGHLY RECOMMENDED!

They helped me in an emergency, I would absolutely recommend them to anyone. They were so friendly…read moreand helpful, and the office was very nice. Also great that they are open early on Saturdays.