Literally. 4 people sitting behind glass and one person working OBE the worst customer service ever. I can't leave because I've been in line 45 minutes and counting. Insane!!! Do not come here!!! Poor young guy doing everyone's job! To the owner ....FIRE all of these women and give young guy a mega raise! read more

Hialeah Auto Tag Agency - Only person working - Registration Services Near Me - Hialeah, Florida

Anytime I've visited this place there is always a long line. I went on a Friday afternoon at 3:15pm and did not finish till 5:09pm . I kept record of the time because i noticed the wait in line to be attended is a huge problem there and doesn't seem to improve. Only 2 ladies at the counter attending customers and the line was out the door. There is no one available to ask a question if you need to verify something before making the long line, nor do they answer their phones when you call. The worst thing is that all this time you are standing , no seating , no tvs just stand and wait and wait. When I was finally attended, first thing I mentioned was the long wait and suggested that they should have a number system and seating, the clerk did not seem too welcoming to the suggestion nor she had a nice response as to communicating it to the management. She really didn't care. I consider those with health issues that cannot be standing around for soo long (elderly, pregnant women, disabled, etc) I think I rather drive farther and go to other locations than ever visit this place again. read more

Hialeah Auto Tag Agency - Long lines, long wait. - Registration Services Near Me - Hialeah, Florida

Fast and efficient employees help you out and very knowledgeable I recommend this joint

Surprised to not experience a long waiting line. English speaking representative was courteous and helpful.

The service is horrible. They told us a few days to verify documentation for a handicap sign and it took them 2 weeks and 3 visits from us. Truly horrible. Pinecrest called my dr the same day but the office had already closed but the would've done it the following day, I should've just taken the drive, instead of waiting 2 weeks. To make matters worse I had to call my own doctors office and let the tag agency speak to them as they responded they can't call doctors offices every day to verify applications. Not sure when they call because I got through right away and they verified the application. Sad they made me go 3 times and I had to do the work for them in order to get my decal. So many people were going through the same issue with them, while I was there. read more

This place is the worst in Service. They had a standing outside for 30 minutes at 4:30. They stopped taking people and they say that it's open until 5:30. read more

Went here for a tag change and renewal. The service was pretty effective. There were only 3 service reps so the wait was about 20 minutes in line. Went around 4pm and the line wasn't too long. Once i got to the counter i was only there for about a total of 7 minutes. The rep was very helpful and answered any questions i had. Would definitely return here for any tag needs. read more

Una oficina que es una real basura, antiguamente decepcionaban todo rapidamente ahora todo lo dejan archivado y dicen q van a contactar al cliente y te puedes morir esperando. tiene un pésimo servicio al cliente pues jamás toman la llamada. Mejor que acaben de cerrar. read more

Workers just sitting and not helping people. Very long lines very slow service. A lady came in and they had her cut the line maybe it's someone they know. Never coming here again. Do not recommend this business! read more

The.longest line I've ever seen and only two windows open amd two associates yapping doing nothing I could have driven to Sweetwater with their multiple windows OPEN and been out faster. OPEN MORE WINDOWS. You're slow. read more

Line is long, takes forever, and there is nowhere to sit. I think there are better options in the area

Went there about an hour before closing on a Saturday and only had 1 person ahead of me. They were quick and friendly.

Leslie is the best for all your Auto needs!!! She is very helpful !! She also will guide you if you have any questions. read more

Hialeah Auto Tag Agency - Leslie is the best - Registration Services Near Me - Hialeah, Florida

I have a fleet of vehicles so I go there often and I always get nothing but the best customer service. It doesn't matter which rep I get. They are all very polite, helpful and fast! read more

Their phone number is not working and no way to reach them at all, you need to go in person. Su número de teléfono no funciona y no hay forma de comunicarnos con ellos, debes ir en persona. Leur numéro de téléphone ne fonctionne pas et aucun moyen de les joindre, vous devez vous y rendre en personne. read more

Si va a ir a este lugar, evite ser atendido por una señora que usa mucho fijador en su cabello (coloco así porque no se el nombre de dicha persona). Si no estuviera esa persona, el lugar sería 5 estrellas. Pero de verdad, que mujer desagradable. Ya varias veces la vi hablándole con desprecio a la gente, como si uno fuera a pedir limosna. Necesitan prestar mas atención en su personal. read more

We were in and out of this place within 30 minutes. They really keep the line moving!

Not that bad of a wait, few windows open got through a long line faster than expected. Older lady that's been there a long time knows her stuff she was a great! Bad thing was $300 for a new tag couldn't believe it! read more

This is where customer service dies . The staff is extremely unprofessional. If you express your concern, their response is for you not to come back as they will not service you. BRAVO Lakes Tag Agency just won another customer! read more

Siempre recibo un excelente servicio en Hialeah Gardens Auto Tag Agency. Todo el equipo es muy profesional y amable. Quiero agradecer especialmente a Yailyn, quien siempre me ayuda con los trámites del dealer Alex Trucks Welding & General Repairs. ¡Es súper eficiente y atenta! Recomiendo este lugar al 100%. read more

Unhelpful & lazy staff. The Florida DMV accepts your vehicle registration as a document to perform a change of address. Refused to help with that and treated me as if I was trying to commit a fraud. Why would the DMV accept your registration as a proof of residence if you couldn't change it at the tag agency? When asked they said to provide the DMV with other documents and that they wouldn't do it. read more

Great job excellent service and quality service for what we needed assistance on very qualified blessings

forget about getting help through the phone. called over 6 times to someone picking up and hanging up the phone right after. It truly is unbelievable, there's some people who can't always make it to the storefront for many reasons who have valid questions and need assistance. read more

Wasted my time because the documents they said I needed the first time were not what I needed. Do not come here. Long lines and waste of time read more

If I can leave 0 stars I would complete piece of crap. Horrible customer service. Quality is mediocre at best.

The staff here, in particular the manager was misinformed. Did not know the laws in Florida and was very unhelpful in trying to find a solution. read more

Beware, I went in to have a stolen tag replaced with a police case number and they charged me for the tag even though the Department of Highway safety and motor vehicles states that they should be replace for free with a case number. I have filed a complaint with the Florida Department of Agriculture and Consumer affairs. Beware of unfair business practices. read more

Hialeah Auto Tag Agency - Registration Services Near Me - Hialeah, Florida

My husband went this morning and he is very pleased with the amazing and professional service ; even though it was a busy morning he only spent 15 minutes Will always recommend this tag auto agency read more

Wow if I could give 0 stars I would. Can you say slooooowwww. They are more concerned with eating than helping customers. They also have horrible attitudes, I thought eating brings people together and makes you happy. Not in their case. Wow major fail here. read more

I went to this place yesterday on 8/22/22 and Monica was the person that help me out on an issue that I had with the RV, of all the places that I been to this tag agency have the best service and the employees are incredible. The manager also does an incredible job making sure the line doesn't grow. read more

Great place to walk in and get your tag issues resolved. I had a personalized tag that had been lost from a previous accident in which my car got towed, days later no one knew what had happened to the tag. Being a personalized tag the process is a bit more difficult. The personnel in Hialeah Auto Tag were very courteous, and helped in making my process a smooth one. I thought it would have taken much longer to resolve, but no. The agents in Hialeah Auto Tag got in touch with me a month later after all the endeavor, and I picked up my tag without any hassles. Thank you guys! read more

The knowledge of the agent of what I was inquiring about was exceptional! Great customer service! Will recommend to all my family! Short wait time, short line....it was PERFECT! read more

I had an amazing customer experience at this location. Monica took care of me and I greatly appreciated her honesty about how I could save a substantial amount of money. I had relocated from NY to FL and was able to save hundreds of dollars by getting proof of residence with a FL driver's license. I came back the next day after getting my FL driver's license and quickly took care of my title and tags. Thank you, Monica, for your excellent customer service! read more

I was at this place and the clerk was rude, challenging and unapologetic. Owners should give their employees a course of Extreme customer service. read more

The process was seamless, I came on a weekday, there wasn't a line. I was in and out.

Quick service and I was in and out in 10 minutes!! By far the smoothest process I've gone through in the numerous tag agencies I've been to. Definitely recommend going during the week mid day before rush hour traffic. read more

I had a complex issue which no other agency knew how to handle and only these folks were able and had the knowledge to handle it. Additionally, they are all very friendly, especially Ms. Laura the manager who is obviously very knowledgeable and professional. read more

NOT open 24/7. Went last Saturday and window sign says 9 to 1pm on Saturday and 8:30 to 5pm Monday thru Friday. Staff was knowledge but there are long lines on Saturday. read more

Extremely poor customer service, while there's a line reaching the door of waiting customers, the very "well mannered" agent working the "dealer" line was too busy buying used furniture over the phone. read more

very pleased with the fast and very courteous service from the employees at this location i really recommend this tag agency i will be comming here more often read more