I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

Almost impossible to get someone to help you on the floor... and by phone it is worse! Currently,…read moreI've been waiting on the phone for a quarter hour to get hold of someone. I have ordered items for store pickup a few times (when I have NO other option) - the tracking tells me the item has arrived in Squamish, but it takes days for it to show as ready for pick up. And, when it is "ready" for pickup, I usually have to wait half an hour or more for them to located the item and bring it to the front. The main value of Home Depot customer service is to make us appreciate how efficient the municipal rezoning process is.

Very poor customer service. I was looking for a specific item. The first sales person I questioned…read moresent me to a totally wrong part of the store. When I asked a second person about the item, he first told me he didn't have the knowledge to answer my question. Then he tried to answer, but it was clear he could not answer my question. When I tried to get more information, he said he would have someone knowledgeable come and answer my question. I waited for around 10 minutes. When no one came to help me, I left the story.

Very helpful at the start, but thats about it. Do yourself a favor and go somewhere else, even the…read morecity if you have to, it will be worth it in the long run. Once you pay them, you're on your own. Incorrect material or quantity? -Too bad, not their fault. Problems with installers not showing up? -Too bad, your problem now. Problems with the install, /not completed? -Too bad, your problem. If you've already paid, don't expect them to return your calls or help in any way that could be considered remotely good service.