I have just witnessed the most blatant disrespect and disregard I have ever seen in a professional dentist setting. I had called and requested a cleaning apt. with Dr. Hetler on behalf of my boyfriend . The woman who runs the front office , her name escapes me, stated they were booked out until Sept. but would take down his information and contact us when there was a cancelation. I thanked her and provided her the insurance information . She calls me the next day at 7:44 AM stating that she must have his address wrong , as its showing the same as his mothers and proceeds to confirm it with me, which Im pretty sure is against HIPPA to release not only one patient but two patients address information ?. Two days later he received a phone call and was booked for sometime the following week. He stated that the apt. was done with someone who seems to have been newer , not bad but nothing special. Here's where things started going down hill: He was told he would not have a exam with the dentist that day because the dentist was booked. Ok, no biggie. But you will do xrays today ,right? Since no sane person would want to come back just for xrays. Nope, we made another appointment for xrays only. No appointment cad was given, they verbally stated his appointment was this coming Monday. Monday rolls around, he calls at 8 am to see what time his apt. is , they state it isn't till the next Monday at 9 AM I believe. Anyways, life happens and there is no reminder call , he misses the apt. Later, a bill for $85 was received. He never recalls to signing for anything agreeing to a "no show fee". This has been his dentist for 20 years. I figure its a one off, he can call and explain the situation and they will reverse the fee. Mind you, there was never any outreach after the missed apt. , day of or after, asking to reschedule. He calls today, the same woman answers he phone and proceeds to argue with him stating she called 3 times to confirm. No, you didn't . I checked the call records. She basically called him a liar and did absolutely nothing to remedy the situation. Not waiving the fee for a no show is understandable if in fact you did your due diligence and confirmed with the client. Berating and belittling a client is absolutely unacceptable and it cost them some clients. read more