If I could give them a 10 I would. Brought our 70 year old son's jeep here after the Dodge dealer…read moreright across the street told us we need a $3300 in repairs for new ball joints and breaks. So I took it right here right across the street in for $167 he fix the issue. Thank you so much

great business without all the bells and whistles. great quality service for old school traditional…read morework. great value for service. the Schmitt Family are great to work with! been dealing with them for over 20 years! have kept my wife's 2006 Corolla and my 2010 Yaris [236000+ miles] going! Thank you so much! The Browns Hallam PA

They quoted me $740 for a repair (higher than the amount they submitted to the warranty company)…read more I took it somewhere else and my car was fixed for $366. After the military discount it was $316. They are very friendly, but I no longer trust this facility.

My car unexpectedly broke down, so I searched for a local mechanic and came across MaxMile. After…read morelooking at their website and reading reviews, I gave them a call, and I'm so glad I did. From the moment I called Barry and told him my car was being towed to his shop, he was friendly, professional and did exactly what he said he would do. He kept me updated throughout the repair process. Great customer service, MaxMile has a new customer in me.

I came to this place because tirerack.com sent my tires I bought here to be mounted, and balanced…read more And after speaking with Andrew and Chris about replacing the upper and lower ball joints on my truck, as well as the tires, they did everything they could to fit me into their busy schedule. They are very straight to the point. Which is what I like. You know that they aren't going to blow smoke up your butt. A lot of people get their feelings hurt with people like this, but it is business, and there is no emotion in business. I was extremely happy with the work they did, as well as the communication they gave me. Some people nowadays just need to learn to be patient to be called back. I would gladly give them my business anytime. They also recommended somebody to do the work they couldn't and I appreciated that as well. They also have a key drop, which is very helpful. Great people! Great service! Great value! I will see you guys next time.

This is the place to go. They're much more reasonable $$$ and far more personal…read more If you are in Lebanon County and own a VW or Audi, don't even bother with a dealership.

Fast service, and they don't try to oversell you on things you don't need. I came in for a standard…read moreinspection, oil change, and tire rotation, and reported that I had a noise in one wheel, and that my brake pedal would shake a little bit when they got hot. They checked everything, nothing was wrong with the wheel, rotors, brakes, nothing. I thought there was an issue so they could have easily charged me to have my rotors and brake pads replaced and I wouldn't have questioned it, but they didn't. The service was quick, as soon as your in for your appointment they almost immediately pull your car back. The wait was not too long and they have a great waiting area with a self checkout snack counter! My only issue was that when they had addressed that issue of the noise I heard (choppy tires) they had moved the tire that did that to a wheel they thought would be less bothersome but it had made it significantly worse. It's no longer a big deal as they have worn down further to a more uniformed surface, but for the month or so it was louder than ever was quite annoying. Nothing that hindered my ability to drive it safely and it wasn't worth my time to get it checked out again, but regardless could have been better. (I wouldn't blame it on them as the solution of moving the tire was of standard procedure of tire rotations, and they would have no way of knowing that it'd end up being louder. Absolutely no negligence involved with that it was simply an inconvenience.

SCAMMERS! Every time I go there they tell me something is wrong with my car that is not. They…read morealways try to get me to spend more money. I sat and waited for my car and listened to them try and scam other people! I had my oil changed and went on vacation and came back and it was leaking everywhere. According to them, the tech said there was no gasket on the drain plug when they changed it; yet, it never leaked before I took it there. Why wouldn't they have said something at the time instead of allowing oil to leak everywhere? They fixed it without charge BUT now tried to tell me that my battery was dead after they just checked it a week ago and it was fine. They also said my check engine light was on and when I drove it after refusing to have them replace my battery there was no light and nothing else was wrong with my car. I never had an issue with my battery and have yet to still have an issue with my battery since.

Under new ownership and have to say Mark and team are outstanding - stopped by earlier today to…read morehave a tire looked at and lucky for me, the bulge in the sidewall was a serious hazard. Nick called the tire supplier and had the new tire delivered by 2:30. By 3:15 new tire was on my car and balanced. Would like to thank Mark for staying late to help get me back on the road. Outstanding customer service - highly recommend M & T Auto (that's the new name)

Under new management. Owners name is Mark and he's a major con artist. Took advantage of a friend…read morethat doesn't know much about cars. Just to give you an idea. One of the charges was $100 to clean the terminals on the battery and another was $150 for a tire. I looked up the price for that tire and Pep Boys had it listed as $70.

It's now been over 2 decades that I've been using Gilbert's and I would still highly recommend…read morethem. They've never been rude or condescending. In fact, they have gone out of their way to help me when my car left me sit in Mount Joy. As long as I live in Lancaster County they will be my go to for any issues I have with any of my vehicles. If you treat them with respect, which I doubt those negative reviewers did, they will reciprocate.

5 star service every day all the way. I've been going there for years and always received respect…read moreand good pricing. Just give them a chance, they are willing to help you out. Tim and Tom have many years of experiences working on automotives and they will use their expertise to get you down the road safely. Thank you for so many years of kind and great service.

Let me tell you, they are just great! I do not live in the area anymore, but needed service this…read moreweekend while visiting. I called on a Friday afternoon, explained my situation - Chris in the Service Dept. said drop it off Friday night - and at 10:30am Saturday I am already back in my truck. I didn't need much work, but I am still marveled that they took care of my needs so quickly. I have been a Hondru Ford Customer for 15yrs - even though I have lived in southern VA for the last 10yrs. When I needed a new truck they helped me out and even shipped it down to my front door. I obviously don't get to use the service often, but you better believe that if I still lived here I would use them for everything. They go above and beyond to accommodate and the treat you like a real person when discussing your needs and maybe the things that they see on the horizon as far as service.

contacted Jon Hershey via internet on a car listed on their website. made a very specific offer. he…read moresaid he could not meet those terms and I let it go at that. 2 weeks later I made the same offer again. this time he asked for trade-in details, photos, and sent me a credit application implying he was now receptive to the offer. when asked to honor those terms he upped the price 2000.00 dollars! Stay clear of this guy and this place if they will hire and pay for this type of employee they will stoop to lord knows what Now I know what they will stoop to. Val Conte calls me and identifies himself as the director of Hondru. He asks me what the problem is, and as I begin to tell him he cuts me off mid sentence so often that I had to tell him to STOP. I explained his employee began a negotiation and then turned to a manipulative lie to get me to the desk. (The term 'GET THEM TO THE DESK.' Is a hack salesmans tool to move you to a decision where the deck is in the favor of the Dealership. They use urgency, emotion, time spent, and fawning concern to manipulate you into making a foolhardy decision.) I asked him directly if the deal his employee had agreed to was within his power and he immediately talked over me. "No one is going to win if you are not going to be reasonable." Was his attempt at bringing me back to the negotiation. His only reason for the call was to get this review removed. The car I was interested in is rather rare. And that was the only reason I began talking to the sales people at Hondru. I and my family have been in all facets of the car business since the 1930's and we can all call Tom Freysinger, John Sutliff, Gary Lawrence, and Danny Sunderland friends of many years. I suggest you look those 4 up as dealership owners and representatives of fair and honest car dealers.

Friendly honest service done properly and without problems. Quality staff that doesn't try to…read moreupsell you

I bought a used Nissan Roque. After taking it home the following day the breaks were squeaking. I…read moregave it a few days to make sure it wasn't brake dust. I call them since they gave me a 30 day warranty. Let me tell you something the did not find no squeaking the stated the breaks were good enough to pass inspection. So I squeak myself out of there. My husband took and check the brakes and the rotors needed to be replace. So my advice if it ain't a brand new BMW don't buy any thing used