I have to give credit where credit is due. It seems whoever is managing this location has done…read moreWONDERS since my last visit. I'm upgrading my review from one star to five stars. I needed a car fast. I was chatting with a friend who said her daughter worked at Enterprise so she jumped on the phone before I could say another word. Within 10 minutes, my rental was ready. I was also in a big rush and they got me out of there so quickly. I'm so impressed by my overall experience! The staff is professional, courteous and accommodating.

rented a large suv through Expedia l, arrived at location 15min prior to scheduled reservation…read more hand my credentials over to be told they couldn't contact me to confirm I was coming. I did in fact confirm through expedia via email confirmation but apparently that isn't good enough. real issue is vehicle confirmed but nothing available at the location. vehicle was rented early enough to have one available on site.

Based on my previous review, was asked to contact them via email. I did so, and got no response…read more Seems to me that the first impression, not following through on their commitments is consistent and persistent. I strongly recommend NOT using this location unless you enjoy wasting your time.

I had a reservation confirmation for a car for 5/ 9 at 10am. I received a call at 8:30am that…read morethere were no cars available as the manager had transferred all cars to the airport. I was not offered help in finding a car -- just told to call around for a car. Really terrible service!

Fast and great service, they also have affordable prices. Cars are very nice and clean!! Definitely…read moreworth it ,I will be back to rent again...

This place is trash !! I started the process of getting a rental the same day for 2 days went to…read moreget the money for it just to have the guy rent the car to someone else the same day ! Please make this place the last stop for renting any type of vehicles or services. I wish they had a negative star for this establishment. It needs to be shut down!!

Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

I've been a customer of this Budget franchise twice…read more The first time, about ten years ago, they quoted me a price on the phone that included mileage at no additional cost. Then they charged me $600 more for mileage after assuring me there would be no charge for mileage. The perky lady on the phone and the small print in the contract told ENTIRELY DIFFERENT STORIES. The second time -- today 3/1/21 -- I brought a rental in to extend usage for a few more days while my truck gets repaired. They had been charging me $40/day -- fair enough -- but suddenly they raised the rate to $120/day for the next 5 days. So I dropped the vehicle off and went to Enterprise. This may not be TECHNICALLY dishonest, but it reflects a pattern of what we attorneys call SHARP DEALING -- on the very edge of dishonesty -- that seems to characterize this Budget franchise. It is owned by a group called The Memphis Landsmen. Don't do business with this company. They are out to deceive you and empty your wallet -- by trickery.

I actually made a reservation with Enterprise down the street from this Budget location. It was…read moresuch a hassle to pay with a debit card that we left and walked down the street to Budget. We had no reservation and were still able to walk in on a Friday morning and rent exactly what car we wanted, with a debit card no less, and no there were zero hassles. The manager, Tonya, is friendly and efficient and if I ever need to rent a car, this is where I will go.

If you have to rent from them ...do yourself a favor and go to Cordova or to the Poplar location…read moreand hopefully get Candace. She is sweet and will make the process less painful. She is A1 with the customer service.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!