I give Fred, the rental agent, was very helpful even though the rental company's car rental standards are inconvenient at the least. The agent has to deal with less cars and over booking. With their lack of technology, agents have to deal with all the short comings of the company's rental practices. The five star is for the agent! read more

I had a very disappointing experience renting from Hertz. I reserved a vehicle online well in advance, but when I arrived, I was told the car I booked was not available. Instead of honoring my reservation, the employee informed me that I would have to upgrade to an SUV for an additional $50 per day. I asked her to look up my reservation details online, but she did not seem interested in doing so and simply repeated that the upgrade was my only option. To make matters worse, I was told that I could not use my personal auto insurance and would have to purchase their coverage. At that point, we were in town for a football camp and needed to drive two hours, and the airport rental options were completely booked. Otherwise, I would have walked away and rented elsewhere. During the transaction, the employee appeared more interested in chatting with a coworker about ordering tacos for lunch than helping resolve my reservation issue. The lack of customer service and professionalism was frustrating. The unprofessional atmosphere continued when I returned the vehicle. The employee inspecting the car had their pants sagging so low that their underwear was visible. It did not create a professional impression for a national rental company. Adding to the confusion, the location was decorated with Hawaiian-themed tablecloths and appeared to be having some sort of luau event. Combined with the poor service, it honestly made me question whether I was dealing with a legitimate Hertz location or a business simply displaying a Hertz sign. Overall, this was one of the worst car rental experiences I've had. Reservations should be honored, customers should be treated professionally, and employees should focus on customer service rather than personal conversations. I would not recommend this location based on my experience. I will be contacting the corporate office to let them know how their business is being ran! read more

Hertz Rental Car - This is where you go to speak to hertz employee about your rental agreement - Car Rental Near Me - Memphis, Tennessee

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Be careful when you go this place. You have to wash your stuff. They steal my charger. my phone charger. I can't believe it.

Reserved a car online with Hertz. Arrived to this location and no vehicles available. Representative at the counter told us to call the 1(800) number. The 1(800) number told us that the representative at the counter could help me find a vehicle at the closest location. The employee said they did not have access to the vehicle inventories at other locations. The employee here was more concerned with playing on their cell phone. read more

The worst Hertz rental car location in all of the United States. They never have vehicles available. No communication or help. Do not use this location for Hertz. read more

Accepts reservations for vehicles and then when you get there, they don't actually have a vehicle to rent you. I paid for Lyft/Uber to and from their office. This is the 3rd day in a row this has happened (not all from this rental car place, from others, too). read more

They didn't have the economy so they were not able to offer me anything I asked him to check the other hurts they advised that they could not call the other hurts at all so even though they held money on my credit card I could not rent a car read more

Customer service to me at1831 Getwell Memphis 38111 was just outstanding I call for an ride to that location the driver was right on time greeted me with a smile. Hertz's call and said be on the lookout for my ride. I got to Hertz at 1831 getwell I was greeted by Ms Chelsea and a number of other ladies was there to assist us. I gave them my insurance information. I waited a little bit get my vehicle in and out no problem any problems I have to update or extend I call Ms Chelsea and she was right on the money to help me out. All the workers there are so friendly. Is this one particular person there that cleans the car I gave him a special name I call him Mr. cowboy. Everyone is so pleasant so friendly. It's like home. That's a job that make time. Go by when you have good pleasant people to work with. The facilities was nice and clean outside was nice and clean. My vehicle was nice and clean. The representative came out to assist me with my car. Make sure my lights work. My gas was nice and filled. The car was clean. I had a pleasant time there. I'll go back again 10 out of 10. I give Hertz's on get well 1831 Memphis TN good 10 all the workers are pleasant to be around. good job workers now did outstanding job getting me in a rental and out. I have no complaints with them. read more

Hertz Rental Car - Car rental - Car Rental Near Me - Memphis, Tennessee