READ MY REVIEW!!!!!!!! AVOID AVOID AVOID Any positive review on here has to be fake. Nobody in there right mind would deal with their customer service all the way up to their leader. I dare you to go their and not be welcomed in and sit there for hour with nobody taking care of you while getting a car thats not checked out before you get in. I don't want to complain but how can you not. I really want you to go there and experience the madness that goes on. You never get a question answered, you get misinformation, your car needs to be really checked out by you before you leave. Make them do the tires, check yourself for any cracks or damage and take your own pics. DO NOT TRUST THEM. Use the Yonkers location if you can. Just do not got to Mt. Vernon too many things to mention so just thank me and go to Yonkers to rent.......You've been warned. read more

Crowded, chaotic, frustrating and slow. After waiting 2 hours for my Tesla, the air conditioning was broken. The next morning, the car refused to start, with a message about needing service. It died and had to be towed miles to the nearest Hertz location, where I got an exchange for another car. This office seems to always be a mess with endless mistakes and no care for quality or professionalism. Hertz offered me a refund for my trouble but didn't come through. Won't be going back to this location again. read more

Chelsea is absolutely fantastic. On a busy Thursday, almost closing at 5p, she greets customers with a smile and a can do attitude. I came to swap out a rental, Chelsea made the process seamless, efficient and provided me up with a great SUV. THANK YOU CHELSEA for being a LEADER in what can be a complex role - Customer Service. Take notes y'all. read more

The employees are helpful but the company itself I don't recommend. I arrive to rent a tesla and was told if I don't have a credit card i would have to submit a credit check? Like what.. I've rented through other rental car companies and this was never the case. Bad experience and not well informed throughout the website read more

This must be the worst customer service experience I've ever had. I missed my appointment for my car rental but apparently they give away the car you rented to the next person if you don't make it on time to your rental. They do not give you a courtesy call to see if you're going to make it to your car rental. They will not refund you your money if you miss your car rental. The guy is not accommodating to finding another car to rent you at another location. Basically they take your money and don't give a shit whether you are happy with customer service. I suggest you Do not rent from this company read more

Do not rent a vehicle from this Hertz! I have rented several vehicles from Hertz without problems, but my most recent experience was a nightmare. On Wednesday, August 7, 2019, I rented a white Toyota Corolla at this location (I can provide the rental number). The vehicle seemed fine, and during the next two days I drove it more than 700 miles. On Friday, August 9, as I was unloading luggage from the vehicle's trunk in Fort Wayne, IN, I noticed that a corner of the Pennsylvania license plate had been covered up with two small strips of blue tape, chosen and cut very precisely to match the color and size of the area where the registration sticker would normally be placed (see photos). I thought this was odd, and checked the vehicle's paperwork in the glove box. According to the documents found there, the car's registration had expired nearly five months earlier, on March 31, 2019. I wasn't sure if the car was even legal to drive, so I called a friend who is an NYPD detective. He ran the license plate number through the NYPD's system and informed me that it was expired -- but, even more importantly, that the plate was actually registered to a 2016 Chevrolet truck, not the Toyota Corolla I was given by Hertz. In other words, the vehicle's licence plates were not only expired, they had been switched from a different vehicle. My detective friend informed me that it was illegal to drive this vehicle in any state, and that if a police officer had checked my plates or pulled me over during my trip to Indiana, the car would have been immediately impounded and I very likely would have been arrested. Furthermore, all insurance provided by Visa or my personal insurance policy would have been null and void: if I had been in any kind of accident, I would have no insurance protection and could have been ruined financially. Unsure about what to do, I contacted Hertz via their customer service number, and this gets even worse. The person I spoke with (case number 0190248212) insisted that I drive the vehicle to the Hertz location at Fort Wayne International Airport, despite my continual protests that the vehicle was not legal to drive anywhere. She even promised that Hertz would pay any tickets I received -- which would be little consolation to someone in a jail cell because of Hertz's negligence. Considering these consequences, I refused, and after nearly an hour her supervisor made arrangements for a tow truck to bring the car to the airport the next morning. So, on Saturday, August 10 -- the fourth day of my rental -- I followed in a cab as the Toyota Corolla I was given by Hertz in Mount Vernon, NY was towed 25 miles to Fort Wayne International Airport (a $50 fare that Bobby Willis, the airport supervisor, promised to refund by email, but which I never received). I received extraordinary service in Fort Wayne from Lindsay, the Hertz employee working at the counter that morning. She arranged for a replacement vehicle, which I drove during the remainder of my two-week rental period. I also received excellent service from Christina of the White Plains, NY Hertz location where I eventually returned the vehicle -- I did not wish to return to the Mount Vernon, NY office that was obviously running an illegal front. But the kindness of two low-level employees does not make up for the legal and financial jeopardy in which I was deliberately and intentionally placed by Hertz and its employees in Mount Vernon, NY. The tape on that license plate was placed deliberately, and any accident or encounter with the police, through 700 miles and five states, could have resulted in my financial ruin or criminal charges. These Hertz employees deliberately and intentionally violated the law, shifting all responsibility for their illegal actions to me or anyone else unlucky enough to do business with them. I STRONGLY recommend avoiding this Hertz location. See my photos for proof. read more

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This Hertz location was smooth and extremely accommodating. As I read the other reviews I get a sense that usual people waiting to be helped either blame Hertz for not having their preference or for booking through a third party. I've been to this location 3 times and all 3 times (although it may have taken over 30 minutes) they've been extremely accommodating as vehicles do constantly enter their lots. The manager at this location is a charm, very helpful and answers all questions clearly as there are many rules and regulations that go with rentals. I recommend this location because of the staff! read more

A very smooth experience from pickup to return. One of the best local Hertz experiences I have had. Very friendly, accommodating, and helpful. Only downside is that it is about a 30 minute walk to the train station if you are arriving on foot. read more

If I could give this location a negative 0, I would. The worst experience of my life. Both in person and with customer care over the phone. Both have disgusting attitudes. Prior to my visit, I was told by numerous people that this company is the worst. And so I had to see it for myself. How do you take my card information and identification when you have no cars available to service me? What is the point in that? Then look at me as if I'm the incompetent person into the room. No hello, no introduction, nothing. I was so confused. I had to take charge of the situation and even then I was still confused. They need to do better. People are spending their money. Very aggressive towards customers, non chalant. It's beyond frustrating. read more

The employees there a pretty friendly and helpful, but the service itself is not so pleasant. Firstly, the car I reserved on the app is not the one I received. Next, when I did receive the car, there was pet hair all over it and it had not been filled with gas like they said it would be on the receipt (I received quarter tank). Lastly, while I was using it, the tire air pressure sensors went off and I had to pump the tires. Overall, I did not like this experience and would not recommend them to any others or use them again. Hopefully for their sake in the future, they get better. read more

Terrible. Cover yourself with pictures taken on site. Guy who works there hates his job and does his best to let everybody know. His misery must be your misery. If possible look for other alternatives. The truck I received was dirty, smelled, didn't have a full tank and had no wiper fluid. read more

I rented a car for a week because my car was at Maaco getting serviced. I met the most professional, excellence of customer service I have seen in a long time.They were extremely friendly, picked me up from maaco on time and dropped me off promptly. There was one issue with the time I had to bring it back which charged another day. But, the manager took care of it right away. I would use them again if needed. I definitely recommend them. read more

My rental experience was perfect! Picking up and dropping off the car was quick, easy and hassle free. I actually picked up the car 30 minutes after closing. They actually stayed open late on a Friday night to let me get the car. I am so grateful!!! On the way back, I returned the car an hour late and no complaints or extra fees. I was an annoying customer no doubt but they never complained. I will definitely recommend and rent from them again. :) read more

I went to rent a car today and requested a NY license plate vehicle since I have an authorized NYC handicap permit for the five boroughs. I was given a car that was dusty and unclean on the outside. I decided that I would get it cleaned later so I did not worry about it. When pulling off, the car accelerated quickly each time I put my foot on the brake. When I looked at the stickers on the car I realized that the inspection sticker expired in March with only a week or two left to the month. Surely this car was in need of an inspection like yesterday?? I returned the vehicle after only going a mile or two. They had no other vehicles with NY plates available so I requested a refund. They refused and billed me for one day even though I only had the car in my possession for a matter of minutes. Safety is an issue. Due to the insensitive nature of this experience, I would not rent a car from them again. Would you? read more

Worse experience ever! Don't rent from this location because they lie, and I feel I was discriminated against based on my skin color. Don't rent from this company because they don't pay attention to details and who knows that means when it comes to vehicle maintenance? I will not take a chance with this company again. read more