THE WORST experience, I have ever had. Alex is a miserable customer service person and should be fired. We arrived early, and waited, they were supposed to be open, but there was a sign that said he was out getting a car fixed. He left an email, but it was vague. When he finally arrives 45 minutes later, I admit i was annoyed for waiting, but when I asked him, he got very defensive and acted like he was looking for a fight. NEVER RENT FROM HERE!! We went down the street to Enterprise, rent from there, they are nice people read more

very rude employees . Person was very rude and argumentative . the person gave away the car that had been reserved for me . Very rude person will not do bussiness there ever . read more

DO NOT rent from Alex @ Hertz in Marion, IL. Horrible Cust Service and very rude! I have rented many cars over the years from Hertz and I have preferred them to the competition. My bodyshop was reserving a car and making arrangements for my car to be towed. Alex from Hertz called and wanted me to rent the car right now. I advised that I needed to wait for State Farm confirmation. He spoke down to me telling me to call when I knew what I wanted to do. I advised that I knew what I wanted to do, I was waiting on State Farm. I went to Enterprise for the rental. read more

****DO NOT RECOMMEND **** Called and spoke with "Manager Alex" to see if they had any cars available. He said he would have to call me back. While waiting for a call back from Alex, I got on the app to make a "reservation". When I called the local hertz, the automated message really urges you to use the web site or app to book a reservation. Anyway, Alex calls back and says he can get me a car today. I said, "great, do you want my reservation #?" He then tells me that since I have a reservation I can't get a car. I asked him to explain. He states he was gonna get me a car "under the radar" and now that I have a reservation, I am on a wait list of over 3 weeks. I then told Alex to tell his superiors that their system is messed and confusing. He proceeds to tell me that I messed up when I made a reservation. So I told him that the automated message you have to hit multiple #s to just get a human on the phone pushes you to use website or app to get a reservation. Again, asking Alex to help me understand. He was very prideful in being "the manager", being demeaning and condescending. "It's a request for a reservation" hahahahah felt like I was living that Seinfield episode!!!! read more

First of all Alex does not need to be in a customer facing role! He has zero personal skills! The business opens at 8 am but will not rent you a car till 8:30! The business opens at 8 am but he does not show up till 8:25! I used to rent from Hertz exclusively from 2000 to 2012 and have not rented from them in many years and with Alex as their customer advocate, I will never rent from them again! read more

If I could give 0 stars I would. I just walked out of the Marion location after dealing with the most disrespectful, arrogant "manager" named Alex. I was quoted a price over the phone and upon arrival it was a completely different price and quite frankly no one knew what they were doing. My husband also was quoted a government rate and he then said it was not valid. Is this really how you treat a retired Veteran? I find it ironic seeing how this is the "Veteran's airport" facility. Shame on you! read more

Always something at this location. The last time I rented from here, the guy did not check my vehicle until DAYS LATER. I got a letter in the mail stating that I was still in possession of the vehicle TOTAL LIE. I attempted to rent a vehicle again. Flight lands at 6:38 pm. I was told by the manager Alex that I would not be able to get a vehicle at that time, because he wouldn't be there or come in. Even as a Hertz Rewards Member, he said I could change my flight and come in during his operating hours. What a joke. Save yourself the headache and high blood pressure, go somewhere else! read more

I had a "reservation" for a car via the Hertz app. I waited for 40-45 minutes for the guy to show back up from washing a car (sign on door that was locked and no one in the office). When he finally shows up an older gentlemen ahead of me and myself were both told that there were no cars available. We both informed him that we had confirmation of a reserved vehicle in our names via the Hertz app. The guys told us that it was a "request" for a vehicle not a "reservation". I informed him that he needed buy a damn dictionary!!! read more

If I could give this place less than one star I would. Awful customer service. Don't depend on reservations at this location, because "it's a request, not reservation". There was a couple leaving the store at the same time as I was, with the same complaint. They do not honor reservations, and according to the man working they make multiple reservations. I will never rent from hertz ever again. read more

Allen or Alan however he spells it is horrible. I was literally in the middle of telling a story that had multiple events and he walked away. When he came back he barely allowed me to finish and told me that it's not his problem that his company (Hertz) me the mistake and there is nothing he will do about it. He acted so rude and had QUITE the attitude, almost like he didn't want to even attempt to do his job or was frustrated that someone actually wanted something that would make him have to work. He didn't even offer me a receipt. read more

Worst rental service I have ever encountered. I rented a car while my car was getting repairs and upon returning the rental, I was charged a $400 smoking fee yet I have never smoked a day in my life. Manager was unwilling to remove charge and basically told me to pound sand (very rude as well). Now I have to go through the process of disputing with my CC company. I will never do business with them again. Consider yourself warned to their shady business practices. Unbelievable. read more

So very accommodating! I landed at 6pm. 30 minutes after they were supposed to close, but by sheer luck two lovely people were still working. I asked them if it was possible to still rent a car and I know it was a lot to ask but they were so kind and helped me out and it took not even 20 minutes to finish everything and be in a car on my way to my destination. They told me about their program where I can rent the car online and they would leave the keys and information in the car for me upon pick up, just in case something like this happened again, and I'm glad I know about that now! The car itself was clean and easy to drive, no complaints there. Seriously, this was the best experience I've had with a car rental service and I've been all over the globe. They were very nice and helpful and I'm very glad that they happened to be open! read more

They had a week to deliver a car to the collision company fixing my car, not only did they not contact me, after several attempts to contact them I finally got ahold of someone the day before my appointment and the manager Alex said he was unable to get a car to the collision center for my appointment but I could come to the store at the Marion airport to pick up a car. After declining being unable to go there to pick up a car since I would be taking my car to Benton and having no way to Marion to pick up a car, I had to reschedule my appointment for my car to get fixed. After rescheduling with the collision company for a day that they get all their cars deliver from hertz I continued to reach out to hertz who had now blocked my number and told the collision company I declined a rental car. After calling from another number I reached the manager at hertz who stated that I already declined a rental car and he isn't going to offer me another one. This is the worst car company I've ever heard of or encountered. read more

Thank you Sarah, for helping me get a car! It was clear that you had more customers than representatives. (One to four) I appreciate that you greeted me quickly and were obviously working hard to resolve the computer issues that were happening. I had a delayed flight and it ended up messing with arrival time I had planned with the car pick up. I am writing this review not as a critique of the services received but that the website reflect the services. I was scheduled to arrive at 11:30am initially and ended up arriving at 3:45pm at the airport. On the website I was able to set up a 'car pick up' so that I could have (in the original plan) gone away from the airport to the event and then be picked up. Customer pick up is NOT a service this location provides due to the limited staff. Please for future guests consider this may be a deciding factor for how they plan their trip. It can be a major inconvenience! Secondly, I was able to initially schedule a car pick up at (3pm)when the office was closed Saturday- (hours are 11am-3pm). This could also be a major inconvenience for someone that does not have alternative travel methods. I went out of my way to go to the airport to find out the Hertz office was closed. Thankfully, I was able to get a ride to get to my final destination. The hassle of this process could have been avoided had the booking system notified me of limited hours or prevented booking after hours. Both of these issues I would think are fixable. Please consider for the sake of future guests modifying the online booking system. read more

So I left a phone in the rental car. I was trying to get my phone back over the course of 2 days I called almost 30 times and never once got threw to them. So finally I went there to no one there, a guy came in who cleans the cars and said the boss should be back from lunch any minute. 2 more hours go by and still no one shows up not even the guy cleaning cars, even the TSA guy said they are never here. finally He pulls up and doesn't even come in and tries to leave so me and another guy had to go out to him and force him to come in the office pretty much. He was no help contacting the person with my phone in the rental car and days after saying he's gonna contact them and get it back luckily I was able to get it done on my own with find my iphone once it was charged. Long story short they are never there and if they are there they are no help and beyond rude. I think the guys name is Alex. Extra story the other guy waiting hours with me was supposed to pick his car up at 12 and the guy wasn't there till 3pm and gave the dudes rental away so he was stuck at the airport. read more

Short notice I called for a customer who was from Oregon and broke down with a bad transmission. Within minutes we were provided with rental options and shortly thereafter I drove the customer to the airport to pick up her vehicle. After a short wait customer was paid and ready to go. She got an unlimited mileage one way rental at a very reasonable price. Thank you Vicky! read more

Been here so many times when traveling long distance. Always have a nice clean car, booking online and pick up a cinch.

So far so bad. Waiting 40 minutes. Still waiting. This Hertz has 1 employee and he is very slo. So far he took about 30 minutes to wait on 1 customer. The second customer has been at the desk almost 15 minutes. I guess I'll see why he's so slow when it's my turn. read more

Hertz: The Horrible Experience -100 Stars Brief recap: lying on part of staff, lackadaisical attitude of staff, poorly informing client of expectations, pushy and aggressive acts to add their insurance, office not open during stated business hours I have used Hertz in the past and it was not an awful experience, but that has many years ago. Having to rent another car, the only option was Hertz in Marion Illinois. It was a horrendous experience. I would give Hertz -100 stars. I call to make reservation as their website claims drop off and pick up. I was told they did not work with the car place my car was going to be located so they would not do this. How about drop the car off at my house. No, they only do that in Marion and despite I live 6 minutes from Marion, literally, they would not do that either. Drop the car off at work, I work in Marion, they said "we don't have the staff to do that". I go to hertz, the two young men employees argue who is going to wait on me. There was NO ONE else in the office. This was 4 min long debate. Prior to going to the office by the way, I was informed everything was ready I would just have to sign and be on my way; they reported it would take at most 5 min. I was there 45 min. Considering I had to go to work imagine my mood. Yet I remained polite. The employee who finally waited on me noted I was good and approved for 20 days. He never gave me any information other than trying to have me sign up for insurance. I noted My insurance would cover if anything occurred. Even though I declined he continued for 7 more minutes about their insurance and most people did not want to deal with their insurance etc. I re-enforced I did not want this. Later I find they did charge me. I am now late for work. We get out to car, the employee looks over car, makes no notes. I point out the scratches, which were significant on drivers side. He says nothing to worry about. I tell him, still polite, you will mark this on the sheet along with... Pointing out other Marks and whatnots. Finally I am off. Car ran fine. I used it only for work (three days) as well as to drop my car off and pick it up (location of car repair was less than 8 min from Hertz) I probably used at most a gallon. The gas indicator was still on full. I return car. The other male employee is there. "Did you fill up the car?" He asked. No, the indicator is still on full. "well we have to charge you 22 dollars to fill it up?" "Fill it up? It's on Full" My politeness is ebbing away; far far away. He the noted "I smelled smoke and saw some ashes so I have to charge you for smoking" You are charging me for something I did not do? There was no smoke in the car, there was no ashes. There may have been a seed from my bagel but no ashes. I noted anyone can jack up a price saying I smell smoke. As a matter of fact I smell smoke now. He noted that's from outside. I smile and said really? See where I'm going with this? He then bumbled off some other crap. I was starting to tune him out. I caught where he said the other person told me this (some random bs) when I got the car. I was very quick to note the other person, Dillon, told me nothing other than I had 20 days and he wanted me to buy insurance, he absolutely did not relay they things you are saying. He continued to question my intelligence and finally he said "are you sure?" I looked at him somewhat unfriendly and said "a 100% more sure than you smelling smoke and seeing ashes in that car." He proceeded to note my insurance only had the car approved until yesterday. I reiterated his coworker noted I had 20 days. He rambled on... I was getting very angry at this point. I told him to contact the insurance company and I was done interacting with him. He asked for email to sent receipt. I noted I wanted it now. He could not do that. The case was not closed. He needed to email me it. I informed him he had my address I wanted it mailed via US Postal service. He refused. WTFH? I noted email is not a legal method as the US Post Office. He refused saying they could not. Now I am becoming absolutely infuriated. He continued talking. I said "is there anything of importance you have to say other than... Listing the items he talked about". He stared at me. I smiled and said "son you get this paperwork done now, stop talking and get me out of this office in 1 min. I am completely and utterly done talking to you." I was out of the office in one minute after that. Needless to say, horrible experience; lying on part of staff, lackadaisical attitude of staff, poorly informing client of expectations, pushy and aggressive acts to add their insurance. Oh let me not forget this. I called to set up rental, I called at 515pm. The office was closed . The office is supposed to be open until 6 pm. I called at 530 pm as I wanted to talk to manager (after returning car) The office was closed. read more

I really had worst experience with the hertz manager and the person at the desk in hertz Marion branch. Without my knowledge they charged extra 300 and when I asked about that they promised me to compensate next time when I hire but the next time when I went to hire they were very rude and ultimately they wanted me not to hire as they have to give at a discounted price. I kindly suggest everyone to prefer enterprise always than hertz and especially Marion branch. read more

I would not recommend this rental company at all. They charged money on my card for services that I did not request. I had several conversations with them throughout my rental experience, and I always received conflicting information about my account. They charged me 75 dollars to clean the car that I had rented. The first day said it was because of spilled stains and the second time I inquired about the cleaning charge it was said that there were large paw prints on the seats. A dog was never in the car. I left the car in good condition. Also, when I inquired to see if the car was returned properly, I was told everything was great and I would be getting my 50 dollars deposit back. An hour later I was told they had charged me 367 dollars on my card.....and I have rental insurance. I was taken advantage of. Do not rent from them! read more

TERRIBLE!!!!!! called to verify a reservation the day of. It's a good thing too because first I was told they didn't have my reservation but when I gave them the confirmation # they told me, quite matter of factly, it would take 2 days to get a car to the pick up location in Anna. Then I was told they didn't even have a car available at either location for a 1 way trip to Nashville airport. After I told the man who answered the phone that I had to catch a plane later that afternoon, he asked me twice if I wanted to be placed on a wait list. What???? So, what was the point of having made a reservation the day before? NOT RELIABLE - will never trust HERTZ again. read more