I recently had a great experience renting a car from the Manhattan Regional Airport in Manhattan, Kansas. They had a car when no one else in town did, and it was a lifesaver! I was able to get to Kansas City to make my flight. Thank you! read more

Hertz has terrible service. Pay the extra and rent from Enterprise. The help would rather argue with the customer than help. read more

No loyalty. No customer service. Go anywhere else to save yourself the stress. I would pay double to never use any hertz (especially any Manhattan location) again. My rental is fully paid for. 1 week plus insurance due to be picked up TODAY. Called to address a change in Hertz policy I was notified of the night before. Spoke to a few employees, not very helpful, sort of apologetic but otherwise unbothered. Their solution, cancel reservation and get a refund. Not good business and due to their mistake my weeks advance reservation means nothing Friday afternoon day of the trip if I have to find another service. There's no availability, my hand is forced to work with a business I loathe giving my money to. I thought I'd try once more to speak with someone, a familiar name on the phone, Jesse. I dealt with her briefly during a past rental from Hertz at the Manhattan KS airport. The car was not ready even though I had received a phone call stating that it was and could be picked up sooner.I waited and waited outside the airport in the cold. Every so often checking in at the counter inside. "She's not there yet? Oh she'll be pulling up any minute." Really? Pretty sure that was my rental I just saw speed off out of the parking lot after I checked in and had been standing out at the curb. Doesn't take 30 minutes to circle the parking lot, So what's going on? I've been in twice to check just call and see where the cars at please I have 2 toddlers waiting. All lies and bs from the young lady and older gal with RBF at the service counter too busy on their phones and looking completely unapproachable. (My reason for not returning to this location) Once I got the car from Jesse finally it was poorly cleaned and about a quarter tank of gas. Whatever, I don't even care at this point, I'm just happy to be done and outta here. Nope! A ways down the road She calls to tell me she left the duplicate rental keys in the car and asks me to drive them back to her at the airport now that she realized her mistake. She promised $20 rewards on my next rental but I never received it. FLASHBACK TO THE PRESENT: 2 rentals later I have Jesse on the phone today and As soon as I reminded her of that day, she said we're done here, CLICK! I was in shock!!! Did you really just hang up on me?? I wasn't rude, didn't raise my voice, didn't use foul language. I call back, excuse me Jesse can you explain why you hung up on me ? But Jesse thinks she will tell me " I don't think we can do business today" and hangs up on me again .Hertz is a business. I paid that business. I assure you, Jesse, whether you want to or not, you will be handling that business today! Hertz Manhattan KS needs a serious employee/management makeover. Unfortunately after today it's too late for this customer. I'll rent from a different city, not to use Hertz.**UPDATE** My husband went to handle the pickup of our rental today and they had moved the vehicle from where we were to pick it up at the US 24 location to the airport location and had rented it to someone else out from under us even though our payment was made and reservation secured at least a week prior, without canceling our reservation or refunding us. I had to call corporate for the refund. Worst experience with a business across multiple locations and multiple employees. Stay far away from Hertz Manhattan KS! read more

It's always your fault and the employees are actually 6 year old kids with the dumbest attitudes. Don't go here. You'd probably enjoy a nice walk to your destination. Legit just wanted to leave the POS car on the side of the road and just never talk to them again. read more

Jamie and her staff at the MHK regional airport are great people. I rent from them multiple times per year and they always go out of their way to make sure the experience is a great one. If there ever is an issue they work to quickly bring it to resolution. I highly recommend them for your next rental. read more

I needed to change our reservation but was on hold for over 8 minutes and then disconnected. Could not get back through for a couple of hours. When I was finally able to get through, I cancelled our reservation and went with Enterprise. read more

Car was not on site when I arrived from my inbound flight. I arrived 35 minutes after my scheduled pick up time and had to wait an additional 30 minutes for the car to be driven from a neighboring store. Following this I had to wait another 15 minutes for them to fuel the vehicle. The car ended up being a hatchback Hyundai Accent and while it had seat belts for five, it had nowhere near the space the backseat of a Toyota Corolla (the car I reserved) has. Not ideal with three kids in boosters/car seats. During all of this, the staff seemed to not care at all to correct the problem, blaming the tardiness on a late customer return. That's unprofessional and not my problem. You either make sure you have a car the morning of, or upgrade the person. I find it rude that they just kept telling me "it will be here soon" and then all but one of the staff went to lunch. Overall, a poor experience. It's not fun to deal with an unprofessional staff of millennials who don't fix problems...especially when you began traveling at 0300. read more

I booked a prepaid rental from this location to go home and visit family on leave. When I arrive they not only have my car that I reserved they also didn't apparently have the 250+ dollars used in the prebooking. They tried to charge me the full rate for a downgrade. After cancelling the rental the cooperate customer service was just as useless. I can honestly say I will never do business with this location or any other hertz location again. read more

This is in reference to their store located in JC but I'm under the impression they are ran by the same people as well and you'll see why in my review.. GO TO ENTERPRISE. Do not even waste your time, absolutely horrible service. I almost missed my appointment for surgery! I made a reservation on Friday afternoon hours before they closed to pick up the rental on the following Monday at 8am the time they open. While I was on my way over Monday morning I received a phone call from them at 7:57 am, 3 minutes prior to my pick up time, the lady confirmed my name and then asked if I could drive to another location that is 25 minutes away I told her no I cannot she then informed me that nobody will be at my pickup store for 30 minutes because it's an appointment only location... That's exactly what I made was an appointment so why was there no one there waiting for me? I asked if they'd be able to drop it off to my location and she told me no they cannot... I turned around and went back home.I got there at 8:35 once the employee opened shop he assured me he'd try to speed up the process to make up for lost time. (In no way was any of this his fault but rather the way the company is ran.) He told me all he'll need from me is a DL and the card I'm paying with so I gave him the DL and my debit card. He then asked if if I was 25 I told him no like my reservation stated I am 21, he then informed me that due to their new policies they can't accept my debit card because I'm under 25... It was now 8:45, He asked if I had any other means of payment I told him no I did not because nobody informed me & neither did the site that they don't accept Debit cards. I then informed him that I don't have time for this my appointment is in 20 minutes and I'd like to cancel my contract and reservation with them. I WILL BE USING ENTERPRISE NEXT TIME & EVERY TIME, I STRONGLY ENCOURAGE YOU TO DO THE SAME! I will be referring everyone to Enterprise from this day forth, I've never had any issues with Enterprise. read more