NOTE: The office is inside the dealership, towards the back, and in front of the registers…read more I'm honestly surprised by the previous reviews because I received nothing but the best customer service from Jay. We were getting a rental through AAA because my husband's car was getting repaired. From the first phone call to turning the car in, Jay was always polite, courteous, and helpful. Even when we couldn't find him, he met us at the dealership's front door. I also forgot to call to let him know when we were bringing the car back and he was away from the office, I called the phone number, as the sign showed, and he came back right away. If we find ourselves in this position again, we'll definitely come back here.

Had to get a rental car through my insurance. Not a positive experience. Will be avoiding Hertz in…read morethe future. They do not pick up the phone and are incredibly understaffed. First, they did not have any cars available for 3 days. Then, they called me at 8AM after day 3, wondering when I wanted my car... I had told them 3 days prior that I wanted it as soon as possible. They let me know that they should have a car soon, and that they'd give me a call later that day. Noon rolls around and no call. I still need a car and I'm fed up. They take an hour lunch break at 12:30 PM, so I called them exactly at 1:30 PM. No answer. I have to call repeatedly throughout the day to talk to someone. Then finally I get a car. Except it wasn't the one I was promised... whatever, at least I have a car now.

For some reason I have ALWAYS had a terrible experience with customer service at Enterprise yet i…read morego back thinking it will get better. Well at first i was wrong. Yesterday, I went to the Enterprise in Santee, CA with a reserved vehicle. Ubered there from my place about an hour after reserving the vehicle, got there, and they basically said "we're out of vehicles and you're SOL." I asked if there was anything they could do since i was now stranded there, and they said no.. you can try back in a few hours and basically stared at me until i walked out. So rude and dismissive, and they never called me to tell me the reservation was wrong...i was so upset. Called Enterprise in El Cajon, CA, a guy on the phone reserved a vehicle that said it was on the lot.. i said great. He said it'll be ready in 1 hour. Just so i didn't make the same mistake, i called Enterprise in El Cajon, (got hung up on after holding twice) and then they called and said to not come down they don't have cars. I asked how did someone JUST reserve a car for me that now isn't there? It makes no sense. I then went home via uber again, wasting my money upset, yet again. 1 hour later i got a called from El Cajon, they got a car for me ready and i picked it up. The staff there decent but gossiping about other coworkers in front of me which i thought was unprofessional but whatever.. that's the world. Today my mechanic called and said my truck got done earlier than expected. Awesome. I was in La Mesa where my ride was, so i called Enterprise in La Mesa and spoke with Jesse who right off the bat made both those Enterprises customer service look like a nasty, dirty, beat down gas station in the middle of nowhere. He welcomes me to bring the car back there, and i head over. He then again welcomes me, greets me like we've known each other for years and is the friendliest customer service rep I've come across in years. I don't do too many Yelps but he is so deserving of turning this god awful experience completely around and restoring my faith in this company. THANK YOU SO MUCH JESSE. You deserve so much in this world and if you don't get enough thank yous, here is 1000 more! I live in lakeside and will only be going to that Enterprise should i ever need a vehicle. 10/10 Jesse. You are a doll. (4 stars only because of the beginning of my experience with this company)

I'm going to write two reviews - one about the people working there, and one about the company…read moreitself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name. Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive. I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better. Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences. BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable. I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.

Great experience from start to finish . I was helping friend…read moreof mine who's car was in a repair shop for a transmission work, he rented a car for a month,he ended up driving a lot more miles,then what he was allowed. So he ended up extending the rental for few more days Called in the office and all that was taking care of over the phone by Ashley who is very friendly,great customer service skills,and was happy to help us. Amer the owner really cares about his customers And make you feel like a human being. Not just a number. Highly recommended. Keep up the good work.

I don't recommend this business. I suspect that many of the positive reviews may not be genuine. I…read moresuggest using Renty instead -- their rates are lower, and their cars are in excellent condition. The car I rented here was in poor condition. The owner increased the monthly payment from $600 to $650, then agreed on $625, which I found unprofessional. My deposit was also withheld, even though I was told there would be no additional charges. Given the amount I paid over time, I could have purchased a similar vehicle. I've rented cars at other places and have never had a company keep my deposit before. Overall, my experience felt unfair and untrustworthy. The owner' came across as extremely greedy.

I wanted to start with having to book a last minute reservation. The vehicles were limited because…read moreI was booking the morning of. Shortly after leaving there location we got a odor of smoke. I reached out to Enterprise customer service and they noted the complaint and referred me back to the location I had picked the vehicle up from. When I returned I brought it to the managers attention. Jerry the Manager apologized and took responsibility for their mistake. I appreciate his level of professionalism he did not make excuses and took care of the matter. I can tell this location is busy and mistakes are prowned to happen when trying to deal with several customers at a time. In the end when a mistake is made by a company it says a lot about how a company responds and the attitude they take to correct the situation. Thank you Jerry for handling the situation and I look forward to doing business with your location of Enterprise.

Customer service lacks, I was given a car with an air leak at a different location so I brought the…read morecar here because I was told I can go to any enterprise to exchange the rental and this one was closest. The people at this location made me leave the shop to take the car to the gas station to top it off even after given my situation. They gave me another vehicle that I didn't have the option to choose, I mentioned that the new car had a funny smell and the guy admitted to me that the car had been sitting there for a while :/ then when I got home I realized that the mirror on the sun visor was shattered. They didn't properly inspect the car before giving it to me. My whole experience was so frustrating. Luckily I was able to go back to the original location (1145 National City) and Brandon was able to get everything situated for us. Hoping everything works out

Budget understood the assignment!!…read more Before y'all book anywhere else, check Budget Rent a Car first... just trust me. Fun fact: Budget and Avis are basically cousins--same location, same staff--but somehow Budget be minding their business with better prices I thought having a business account was gonna make me feel VIP... nope. The real VIP move is booking online early. I booked my SUV ahead of spring break and saved a good $60-$80. Last-minute people? Prayers They kept texting me about an "upgrade," got me all excited... just to tell me it's based on availability. Baby, then why are we texting?? Still, they gave me a 2025 Jeep that was clean, comfy, and fully loaded--Bluetooth, SiriusXM, double sunroof, push start... okayyy I see you! Car ran smooth, no issues, easy return. No drama, just vibes. Moral of the story: Budget = bang for your buck. Book early and keep your expectations for "upgrades"... flexible and as always, you can thank me later

I booked this rental without looking at reviews. I looked at them after I got my rental and I can…read moretell you that my experience was nothing like any of the reviews. The agent was very kind and patient with me during the rental and return. The car was wonderful, had a full tank when I picked up. The manual was in the car so I was able to refer to it if I needed to. After doing some research, I found Budget and I got a really great deal for this rental car and I'm very pleased with my experience.

I wanted to take a moment to personally recognize and thank you for the above-and-beyond service…read moreyou provided in connection with Jake Coony. This situation was especially stressful for me. I had several people giving me a hard time regarding the loss of my driver's license, Jake was the only person who truly understood what I was going through and showed patience, understanding, and compassion. His willingness to listen, help, and go the extra mile meant more to me than you probably realize. Sometimes, simply having someone understand the circumstances without judgment can make all the difference. Your professionalism, responsiveness, and genuine understanding did not go unnoticed. I sincerely appreciate everything you did to assist Jake and me and to help make a very stressful situation a little easier. Thank you again for going above and beyond. Your kindness and understanding are truly appreciated.

I am giving them a five star for Morris (the salesperson) and Eric (the new manager)…read more Morris helped me purchase my new mazda and was very helpful. Eric helped me with some other things after i have gotten my car. Eric was fast with communication and getting things done. Although Lexi was not very nice and told me incorrect information. But overall good people.

Amazing workers very good and polite. The availability of the cars were also very important. I'm…read moreloving my Mercedes. 2026.

I have rented a car twice in the last couple of weeks and Luis and Olivia are amazing…read more The customer service is first class. Luis is so polite, friendly, professional. I highly recommend this location.

It wasn't their fault really and maybe technology has a little bit to do with it but because a…read moreprevious client had used this rental establishment and had the same phone number that I have had now for four years and his name is Robert we couldn't get anything to go through so after about five hours on the phone talking to different agents, I finally gave up but if you can get an account set up, I'd recommend them. They seem to be pretty decent.

I've used A2B a couple of times for trips to Arizona and San Francisco, and both times were great…read more The cars were clean, reliable, and ready to go. What really stood out was how easy the whole process was and how professional the staff were super helpful and friendly. I've also recommended A2B to a few friends visiting San Diego, and they had a great experience too. Definitely one of the more dependable rental services I've come across. I'll be going back next time I need a car.

Had a rental through Turo with this company. Had to wait 10 extra minutes to get lockbox code for…read morecar key since nobody was in office at time of pickup. also at end of trip they claimed damage on the car that was there from previously there, which cost me extra time to fight. I found renting through Turo and this company was a total waste of time/money and should have just gone through a REAL rental company. If you use these guys through TURO, you better get the damage insurance and take really good photos because they'll claim anything that was previously there.

Very easy check in and out process! I booked through Turo and it was a seamless process! Awesome…read morevehicle!

How many stars does the Avis corporation get?…read more ZERO! Avis never sends me a receipt. The people at the local office have no control over this. It is the Avis corporation that refuses to allow the local office to give receipts, and falsely claims that it sends receipts by email.

I had an incredibly frustrating experience with Avis after booking my rental through Costco Travel…read more My pickup time was 5:00 PM on Wednesday 3/11, and I arrived at 5:04 PM--just four minutes later--only to find the location already closed, and when I showed up the next morning at 7:56 AM, I was told I was considered a "no show." Apparently, a four-minute delay was enough for them to disregard my reservation entirely. To make matters worse, the agent then tried to downgrade me to a much smaller vehicle because they didn't have my vehicle, as it never showed up...I asked why they didn't call and tell me that, and the guy just shrugged his shoulders. Several 7-passenger vehicles were sitting right there, but he repeatedly insisted that I "didn't pay for that," claimed they weren't available, and said they were "going to the airport." Instead of trying to help or find a reasonable solution, I got nothing but excuses. The customer service was shockingly bad. The agent was rude, dismissive, and extremely condescending, with a completely uncaring demeanor. It felt like my reservation, my time, and my business meant absolutely nothing; he took others' calls and sipped his coffee. No name tags; told me to call customer service to see if they had another vehicle; no manager's name. When I asked for the manager's name, he threw a card on the counter and said, " Call customer service. I think that was offshore to Donald Duck & CO What should have been a simple car pickup turned into a stressful and unnecessarily frustrating experience. I strongly recommend avoiding this Avis location. If you need a rental, do yourself a favor and go around the corner to Enterprise on Magnolia --where they actually seem happy to rent cars to customers