Despite having a reservation, I showed up and no car. I was told they called me, but the number…read moreread back was not mine. The response was "well that's what I have on file" like it was my fault. No apologies, nothing. Just a "nothing I can do". About the worst customer service you could provide. Try another rental agency and if you can't, plan on walking!

The SUV they gave me because they were out of the full size I ordered was grossly dirty. I know…read morethey get busy but it was pretty gross and it smelled like cigarette smoke. Also, even though Enterprise will "pick you up" they wouldn't help with that... which is fine if you're busy but there were 3 employees there NOT BUSY and no one would pick us up from the airport EVEN THOUGH KEARNEY, Nebraska HAS NO AIRPORT TRANSPORTATION!! Literally none. You have to call a cab company (that only has 2 cars) to come and get you and if you're lucky you get a ride in 30 minutes or you glom onto someone else's cab for a ride share. Also, I didn't know they were closed on Sunday. I was hoping they would at least make up for everything by taking us to the airport... but no one was home. Also, the transmission was going out on this vehicle; It wouldn't switch from 1st gear into any higher gear until it had been running for a bit. Loved the kids who checked me in; very friendly and helpful other than stated above. I got a good corporate rate so it's not like I paid a pile of money, but it could have been a much better experience. Even though Thrifty (which was the ONLY car rental company at the airport) wanted 2.5x as much money, I probably wouldn't go to this Enterprise location again. It's just too much of a hassle. It's almost 6 miles to the airport with no shuttle offered and no other transportation available. Save yourself the aggravation and just fly directly into Grand Island or wherever else you're going in order to save on your travel time... not worth it.

Conrad's is amazing. Conrad is an amazing guy. He went to school with my grandma. I recommend his…read morecar dealership for you.

I was driving from Chicago to Denver and my oil light went on after just changing the oil a month…read moreago. I called up Conrad's last minute and they were attentive and friendly and immediately checked out the situation. Thankfully the oil was fine, and the light just needed to be reset. Thank you Conrad's!!

I've rented here numerous times. Thrifty is fine if you plan to return to the Kearney Airport…read more Cars are clean; I've never had one dirty when I picked it up. Their mileage limitation is a bit low.

I would avoid this rental company. it charges you $16 per gallon if you don't fill up the tank upon…read morereturn, exaggerates little dents into needing to replace the entire side panel, and to be done only by their "own" repair shop. It is got scam written all over. Take a cab from the airport to downtown Kearney Enterprise.

Great place to get your car fixed! They did a wonderful job, cleaned my car and let me use a…read morecourtesy car. Spoke to Pat, he is a straight shooter and professional. Great experience! Highly recommend.

My initial review was rather poor due to my initial experience being rather poor... however, the…read moredealership did step up and offered to take a look at the vehicle I had just purchased. All necessary repairs were made by the service team at no additional cost to myself, and I was even offered a courtesy vehicle to drive in the interim. They even dropped my vehicle back off at my house and returned the courtesy vehicle when repairs were finished. Jason in sales and Chris in service were the saving points of this dealership and I am very appreciative of them both. Thank you for turning this around. If this level of service and care had been employed when my issues had first been reported, I would have happily given this dealership a 5 star rating.

The customer service at the Airport location is poor at best. The pickup experience is not engaging…read moreat all, more like the employee lecturing me on what I can and cannot do with the vehicle. Additionally, the rates and discounts at the location are once again, poor at best. Even when I rent as a BlueChip member, and add my spouse, the location charged me $10 a day for the extra driver, when it is a known benefit of the program that spouses can drive for free. I was supposed to get a call from the customer service department about waiving the fee, and never did. Finally, during my last rental experience, I rented a mid-size and received a compact and when I inquired, I was told it was all they had, and that there would be no credit for the downgrade. Not the kind of customer service one would expect. There is no doubt that they have a monopoly on any rentals at the airport, and so if you must use them, I suppose do so...but don't expect much by way of customer service or in terms of competitive rates. They charge what they want and treat you the way that they do, because they know they can.

Amy the "manager" is beyond rude. My wife called literally crying. Her Dad had just died. When she…read moresaid that, Amy said "sure". Then when my wife asked if there was any way to do a one way to get me home, Amy said nope we don't do that. This went back and forth for a minute of so. My wife pleading. My wife asks if she could speak to a manager. Amy said I am the manager. Then in a further rude tone said call Derek in the morning to complain. Well Derek you have the worst employee ever there. You should fire Amy. Not because you don't do one ways. Which is fine, but for being a terrible person. What type of person talks down to a crying person saying their Dad just died? If that's what you want working for you, shame on you. I hope the call was recorded. Amy is the lowest form of person on earth.

We were in town visiting family from the Las Vegas area and were in desperate need of tires (our…read moreback tires were balding from the drive in). We had been to 3 other places who did not have the size tire we needed for our Scat Pack Charger. The 3 places we checked even tried to find what we needed at a shop in a neighboring town. When they couldn't they recommended us to go here. The 2 guys at the front desk couldn't care less about helping us. They said they had 2 walk ins and didn't even bother trying to see if they had the tires in stock. It was 1:30pm. We left and went to a shop of similar size. We told him about this shop and he chuckled and said he has taken up to 20 walk ins before. Go figure. I'll leave a positive review for the other shops just for making an effort to help us. Coming from Vegas I could imagine that lack of effort, but a small town... very disappointing. I'd give my business to another shop.

This is probably the best service I've had at a car maintenance/ service place. Requested an…read moreappointment for this Friday for an oil change they called me within 5-10 minutes of the submission. Nathan helped me set up a day of oil change/oil filter for my vehicle. Dropped off my car and they had it done by the mid afternoon. Great communication and service. Thank you!

Always really good service here from entire staff and nice cars. Being a local franchise business…read morethey sometimes do not have one way cars available however. Returning a car to here from a corporate location can be a situation also. But just some early preparation for these different policies will keep you moving along.

Flat out refused to help me, told me to leave, called the corporate number said they refused to…read moretake my return rental, they tried to call the location but they refused to answer,corporate said they have to accept my return, so went to go in and they locked their door on me. Very rude people absolutely refused to help me. Even admits the global pandemic. Stay away from these people, you have been warned

I only called here for consultation and he was very helpful in guidance for car issues. Like nearly…read moreeveryone else, they were super busy for several weeks and unable to check themselves today. I plan to return for more.

the worst place in Kearney ne took a pickup in there for a head gasket could not fix it had it tore…read moreapart said he couldn't fix it that's fine then got charge $800.00 which was overcharging. for saying he couldn't fix it never put it back together throw some of parts in the back seat and throw the rest away had a real mechanic fix it but had to get new parts because he throws them away the new mechanic called him to ask what he did with the parts was total rude and hung-up