1. Hertz Rent A Car

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Enfield, XGL

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Hertz Rent A Car

4.0 (1 review)

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17 years ago

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Amt Vehicle Rental

Amt Vehicle Rental

2.5(2 reviews)
0.6 mi•Ponders End

AMT offers a good alternative to traditional car hire/leasing and is good value for money. I dealt…read morewith a gentleman called Alex McGawley and he was extremely helpful from start to finish. I had the car for a few months and thoroughly enjoyed the customer service and courteousness of AMT's staff. I received a number of parking charges which AMT transferred liability to me rather than pay out of my credit card like most car hire companies do. My deposit was returned to me in full and overall I was very happy with the service. I will definitely use them again.

Absolutely atrocious. I travelled two hours to AMT Vehicle Rental's Enfield branch to pick up a tow…read morecar to be met with the worst in customer service I've ever experienced. No welcome or smile as I entered the reception, just a gormless and unwelcoming gawp from the two members of staff, I had to break the ice by introducing myself, and was responded to with a plain and straight faced please sit down. After a few seconds of faffing around I was finally asked for my driving licence and proof of address. I asked on the phone when I booked as to whether one proof of address was acceptable and I was told it was. However now it appeared that I in fact needed two. I asked if they would mind if I used their computer to print out a Vodafone bill from my online account, as I use paperless billing, only for the so called manager to exclaim no as he spun round on his chair to faff with something behind him. I explained that I'd been told only one proof of address was needed when I booked, so he rang head office to check, and then proceeded to call me a liar when they denied it! Keeping my cool, I said how about I come back in the morning with a second proof of address, would that be okay. He said yes, and a passport. So now that's three proofs of address is it?! At which point I was asked to leave, unbelievable! I asked if based on their behaviour from the moment I opened the door, whether they treated all their customers like that, to which the response was simply no. I asked why I was treated like that then. No answer. A total pair of dim and inflexible individuals with no respect for their customers, calling me a liar, treating me like a criminal, and asking me to leave when I'm trying to work out a mutually acceptable way to spend money with them. Some training in the ways of modern business practice and interpersonal skills really wouldn't go amiss with this company, an absolute disgrace, don't be fooled by their professional looking website, this company really does portray the term 'polished t*rd' perfectly.

Hertz Rent A Car - carrental - Updated October 2026

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