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Hertz Rent A Car

2.4 (7 reviews)
Closed • 7:30 am - 5:30 pm

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Avis Rental Car - Avis Rental

Avis Rental Car

2.7(16 reviews)
0.5 mi

This is 1PM, so a midday arrival. Not in the middle of the night…read more Ok. They tell me they'll call me when they have a car for me. Instead I get an email telling me that my reservation had been canceled. So, without any warning I have to figure out how to get a rental car last minute for a business trip.

Customer service at this location was very disappointing and unpleasant. I returned my rental car…read morearound 1:45 p.m., which was 15 minutes before the posted closing time of 2:00 p.m. I handed the keys to the employee, provided the vehicle's mileage, and opted for Avis's refueling service because I was in a hurry. The employee informed me that the car would not be checked in until the next business day and that I would be charged a late fee. She stated that because the vehicle needed to be refueled--and because she would have to do it herself--she would not check the car in, despite me having selected the refueling option. As a result, she refused to complete the return process, did not provide a receipt, and gave me no proof that the car was returned on time. I returned the car before closing, followed the required return procedure, and despite my efforts to comply with all policies, I now may have to dispute the late charges with Avis. The staff member was unprofessional and dismissive, and treated the situation as an inconvenience rather than following standard return procedures.

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Avis Rental Car - Rental Counter

Rental Counter

Avis Rental Car - Small Operation

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Small Operation

National Car Rental - Unattended desk. Zero hopes of getting assistance.

National Car Rental

1.3(6 reviews)
0.5 mi

Do not book with National. Regardless of how far in advance you book your rental, you may not get a…read morecar. The airport counter isn't staffed. Their staff members offer nonsensical excuses. National Customer Service hides behind their rental agreement and despite what anyone with their outfit tells you, no one is calling you back.

I had a one-way rental from DEN and due to the exorbitant pricing, needed to drop-off/ exchange for…read moreanother rental car company in Wyoming. I chose Cheyenne as the drop-off location, as it was the closest on my path into Wyoming. First, the "office" is located inside the super small Cheyenne airport. And this would be classified as the smallest National office I have encountered. As with other small airports, the cars are located directed outside off the terminal - - but in National's case, I don't even remember any parking spots for cars. Or... better yet, where do I drop my car off at? They had a small sign posted w the days that the "office" is staffed; and naturally Sunday they are closed. Luckily the Avis guy next door told me where the 3 dedicated National parking spots were; so I parked there, and then just dropped the keys off. And...I did get my drop-off receipt later that day - - so it was nice that someone, at some point did check my car in.

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National Car Rental
National Car Rental - Avis didn't have any problems getting me a rental car

Avis didn't have any problems getting me a rental car

National Car Rental - 15 minutes before my scheduled appointment I was notified that National was going to leave me stranded.

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15 minutes before my scheduled appointment I was notified that National was going to leave me stranded.

Hertz Rent A Car - carrental - Updated May 2026

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