Was charged $500 for a "damage waiver". Was not told the cost at time of pickup. Who wouldnt…read moretake a damage waiver? Anyone who knows it's the same cost as the deductible on your insurance. Total scam. Even my insurance company went to bat for me as it was their rental reservation. The $500 is pure profit for Enterprise if you don't tamale the car. A prepaid deductible and non refundable. I had alway had very positive experiences with Enterprise. I will not use them again if I have other options.

No problems with the local team…read more But their online CS is horrible. Got charged for tolls 600+ miles away from where I picked up my rental less than 1 hour previously. When I called the number on the email (the Enterprise logo was first foremost on the email and the receipt), they (HTA) had the wrong vehicle linked to our account. Enterprise's online CS said that despite the email and charges coming from Enterprise, they had nothing to do with them. They have yet to reply how HTA showing the wrong car being linked to us isn't Enterprise's fault. If company charges a customer based on incorrect information from another company, the issue is between the 2 companies. A responsible company should immediately fix the problem for the customer and deal with the each other company after.

Everybody is great at this location. They are always accommodating when issues arise.read more

I have waited an hour for two people to be helped. The next person up had the only person working…read morehere go clean their car. Yup Avis has employed one person to check you in and clean the cars. Can a company be cheaper and poorly run. National and Enterprise have been pumping through their line. DO NOT choose Avis.

If I could give one review it would be stay away from renting cars in this city. I rented a car…read moresince I was flying home to visit my family and was charged $225. I went two hours away and couldn't get a flight out of Appleton. I turned the car in at the national at the Rockford airport and explained what happened they said no problem and then I explained to the Appleton manager what happened. She was very grateful and proceeded to give me a new bill of $1066. I told her what happened and she said with my emerald club discount it would be $1066. I gave her my code for my company and it dropped it to $566. I told her thanks for letting me choose smarter with renting cars. I would never choose national again. What's the point of renting a car when I could fly to each city for $200 dollars. She had no sympathy. If I could give a 0 rating I would. I'm also recommending my company to remove National from there company rentals. Side note: The guy at the desk was nice. Also, the family coming out of the Alamo was cussing as they walked out of the rental car building. Stay far away from flying into Appleton if you need to rent a car

I would preface this review in saying I rent vehicles over 150 days a year. I was a loyal…read moreEnterprise customer, but was recommended trying National. I had booked back to back trips with them in two different states. Unfortunately, my travel arrangements had to be adjusted, and I had a significant amount of extra time before I needed to be at the airport. I called ahead and asked if I could return the vehicle a bit later. I was told that for 4 hours of extra time I would be biller $350 additionally. I didn't think that seemed fair and since I was literally returning one vehicle today and renting another from national I'm a different state tonight, they would provide some leniency and understanding. I received none and was told I had to call a different location to discuss a change of rate. I called the other location and was informed I needed to call the prior location to discuss the rate change. At that point, I asked to speak to a supervisor but should have asked to speak to someone with common sense or empathy. Upon explaining my ordeal, she told me there was nothing she could do about the rate. When she asked if there was anything else she could do for me, I notified her to cancel my second rental because I will no do business with this company. She notified me I could have a 2 hour grace period from my return time to return my rental today and would not be charged additionally. She confirmed the time with me and stated the return needed to be in by 2:15pm Although it wasn't ideal, I thought it was somewhat of a fair compromise. I still planned on returning my business to Enterprise, but felt a little better. That feeling, however, was completely dissolved upon returning the vehicle 90 minutes after my return time and being charged an additional $230. I asked the desk clerk why I would be charged if I returned within the grace period. She claimed the grace period is 29 minutes, and didn't know why anyone would tell me 2 hours. Again, she said there is nothing she can do to help me (a common theme with my experience). Frustrated, defeated, and feeling betrayed, I left the rental agency to again call in and find out why I was misinformed about the window. All in all, I eventually was returned the additional charge of $230 they tried to charge me for only an hour outside the window once you consider the 29 minute grace period. Personally never using national again. I usually don't like to paint broad strokes when it comes to companies understanding that sometimes individuals make mistakes, but based on my run around dealing with multiple locations and employees, I will take my business elsewhere and recommend the same to others.

Nicest people i have ever dealt with, i would recommend Alamo at the Appleton, WI airport.read more

I had a rental booked through another company and my flight landed early...before 6:00am. The Alamo…read morecounter was open so I got a weekend rental for the same price I would have paid so was able to get going sooner. Unfortunately the weather turned treacherous so our return flight canceled. When I call Alamo in Appleton to change my rental to drop off in Milwaukee I was told it would be $760 so it would be best if I closed out my current contract and booked separately to Milwaukee since I already had the vehicle... It was 5 times more than if I would get a one way rental from Green Bay to Milwaukee from another company but since I didn't want to drive on the icy roads and in the fog I agreed. Then I was told I actually had to go to them physically with the car to do the above! If I dropped it off in Green Bay it would be almost $300! The corporate office could not help me as this location was owned by a licensee and there wasn't a manager on site. My recommendation...go to any other counter but theirs if you need to rent a car in Appleton and there is any chance your plans are going to change unexpectedly.

Ladies at Appleton were great. Ladies in Columbus Ohio…read moreairport were great. Guys at Annapolis where i returned car were great. My advice is if you break down call your own tow truck they have the worst 800 number ever they left me stranded all night in Ohio for a flat tire and I had to call my own tow truck and pay for it myself then they had the audacity to send me a bill for the tire. Lol then they would not return my calls or emails so they are going to learn the hard way. Be a good business treat people fair or get destroyed. And always use AMEX to rent anything they told these fools to get bent now I am suing them. Pete Gervais gervinoff@yahoo.com Greenville WI resident.

Generally unfriendly, slightly understanding but mostly had 0 disregard for my situation and was…read morenot helpful in any way. I will say, it was a pretty last minute ditch effort but to met with unkind faces and attitudes when I'm already in a bad situation just doesn't really make me want to rent from here.

Hertz has emerged as my favorite rental car company. Sometimes it's slightly more expensive, but…read morethere are often discounts (AAA and many others) and since you don't get the hard up-sell of other places the overall price tends to be reasonable. This location is small, at a small airport, but they have a big selection of vehicles. We had a Chevy Trax which turned out to be just fine for local travel (and toting a three-year-old.) Service was efficient and super friendly. The lot is big but easy to navigate. Pick-up and drop-off were fast, the price was reasonable, and I would definitely use them again.

wish i could give a lower rating for this location. This is a franchise location, so doesn't matter…read moreif you are gold member or have president's circle status , you have to stand in line to collect your keys from the counter. Secondly they never make your rental according to the options that you have chosen when you book the car through the app/website. They will add some sort of additional insurance adding some $100 to the bill. Do validate the charges before signing the rental agreement. Lastly, i did not opt for the fuel option and filled the gas before i returned the car, and still got charged for the fuel. I showed a picture of a full tank during return but i got a updated receipt the following day with additional fuel charges. I would recommend any other service Avis, National at the location, not Hertz.