When we arrived to the counter our car was not made available for 15 minutes. The drivers side carpet was muddy, which when brought to the attendees attention, it was explained that they couldn't get it any cleaner. A different vehicle would have been a better response.
The vehicle return process was not clear and included returning the key and writing down the mileage, the former of which I did not do causing a delay at the counter.
While I can accept a different type of service at a smaller airport, the quality was just off. I normally use National but received a better deal with Hertz. Not sure if that would have made a difference. read more