My experience with this rental company was awful. They did not have the car I initially requested…read moreand prepaid for in full, and the car I was forced to take due to no other availability did not have winter tires, and the tires that it did have were completely bald. When I explained to the employee that these were unsafe to drive through Switzerland in winter, he did not care in the slightest. Also, in no surprise, the car they told me I had to take was more expensive than the car I initially booked, which resulted in me incurring extra charges. I escalated this to customer service and upper management, and was continually passed off to new people over and over, and have still not received any resolution weeks later. Furthermore, when I asked to have my case escalated to someone who was able to assist, I received no response to my multiple follow ups. All in all, I do not recommend this company to anyone looking to rent a car. Their disregard for client service and client safety is deplorable, and they should be ashamed to claim otherwise.

This place is awful. They accused me of denting a car, when I didn't. They keep trying to rob me,…read moreand get payment for something I didn't do. It's really annoying. Stay away- you've been warned!!!

Awful awful @europcar. Booked a car in July for 4 days from…read moreEuropcar Beauvais Airport via an online site edreams. After I dropped the car off on time to the airport, I signed the paperwork to state everything was fine. Afterwords, I got a bill for 545 Euro for damage that I did not do. Still trying to get my money back 3 months later, but now they don't even answer my emails and zero information on what the supposed damage is meant to be. Never use either of these companies. Always use autoeurope.com and Budget.. Rant over

I originally booked a 2-day car Europcar rental through Auto Europe to be picked up at Lyon…read morePart-Dieu train station. Shortly thereafter I called Auto Europe customer service department to change it to a 3-day rental. When we went to the train station, the Europcar agent could not find our reservation until, after searching, she found that it had been changed to Lyon airport. She then told us that she could change the pick-up point back to the train station, but as there were no more cars in the same category as our booking she would have to charge us for an upgrade. At this point we had no choice, because we had to be at our destination by a certain time, so we agreed to the extra charge, which she told us would be 90 EUR (about $103). When we got the final bill we found that the Europcar agent had added even more charges, even though we had declined any additional services such as insurance etc. She also charged us in USD without even giving us this option, which I would have declined as I always use a US credit card with no foreign transaction fees. The total extra we were charged was 140.52 EUR, which was converted to 165.25 USD.

You can't put zero stars, so i'll give them one... Rented a…read morecar for almost 2 weeks from their Lyon Part-Dieu agency in France. The car was ok, all went well, until I returned the car. Nobody was there to receive it at the parking lot. I dropped the keys at the agency. A few days later, I received an email informing that the car needed a "special cleaning" ! This is of course absolutly faulse, there was nothing that the usual vaccuming wouldnt have fixed. I asked for pictures of this so terrible dirtyness, but of course, customer service disappeared on me. They did not forget to charge my account for (4 euros, which I am fighting with Amex. Crooks !

been waiting in line for nearly two hours. only one employee. nightmare after flying all day from…read moreAfrica. if I would have known service would be this slow and poor we would NEVER have rented a car with Hertz. never again.

One day after we rented the car it was stolen. We asked if…read morethe car had gps to locate it, but never got a straight answer about this. When we went to the rental store was closed even though it was during open hours. Later... The staff in the office insinuated we had something to do with the vehicle missing. The employee was very condescending when she explained the car could not be stolen without the key. We knew this was not true and pointed it out. She also said that they had to charge us double the deposit for the car being stolen. This was also not true as confirmed by her manager. The employee said she could not contact her manager because he was very busy. When we asked for his name and number then she called him. We left feeling like we were scammed by the rental car company.

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