We don't usually rent from Avis but decided to give it a go when we were offered a special deal…read morethrough our credit card. So glad we did! Check in was a breeze. The agent was friendly and gave us options for different cars, including a larger car (a Mercedes). Because parking can be tight and the abundance of narrow streets, we stuck with the Fiat we reserved. The car was clean and fairly new. Returning the car was also easy. The area was well marked and the agent gave the car a quick once over. We were unable to refill the gas tank before returning it but received an estimate upon return, which wasn't exorbitantly expensive. We got our receipt and left. A very satisfying car rental experience.

I needed assistance and decided to call this business at 1-888--446--1370. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18772481307. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Awful! Dirty cars, bad service, poor signage, bad transportation to and from the terminal. (We…read moreactually had to walk to the terminal, like a ways, in the rain) Italians don't wake up til late so I guess 7:30 was too early for them to get to work. The Audi we rented was so dented and scratched on all 4 sides and they did a terrible job cleaning the inside of it. American Express set up the reservation and we will be sure to let them know how disappointed we were.

If I could give it zero stars or a negative number I would do so because 1 star is too kind. After…read morewe got off the plane we had to wait in line for 3 hours!!!! That's not an acceptable waiting time in any situation but especially not when I paid and expect. Service in return. The car I was given is an absolute disaster. I highly recommend you don't choose hertz because it's a complete rip off.