**Call main assistance (Toll Free) phone number is +1 (801)_804~80.11 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

**FOR 24/7 immediate help** call 1-800-LIVE-PERSON 1-(866)-335-06/78*$$*1+(8OO 731 44O2) to reach…read moremain customer support. They can help with booking management, flight changes, and other travel-related needs As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

Awful! Dirty cars, bad service, poor signage, bad transportation to and from the terminal. (We…read moreactually had to walk to the terminal, like a ways, in the rain) Italians don't wake up til late so I guess 7:30 was too early for them to get to work. The Audi we rented was so dented and scratched on all 4 sides and they did a terrible job cleaning the inside of it. American Express set up the reservation and we will be sure to let them know how disappointed we were.

Standing in line for over an hour with only one of the 3 employees helping is absolutely…read moreunacceptable. Especially with a reservation. Use one of the local companies.

Horrible. I was quoted a price in American dollars but when I returned the car, Hertz charged me…read morethat price in Euros. When I returned home, Hertz customer service confirmed that the price was in dollars. When my credit card was charged that price in Euros, I called Hertz again and this time, Hertz told me that the Hertz person I spoke with yesterday was mistaken because "they always quote in Euros." When I said that I was staring at the quote in dollars, the Hertz person told me to e-mail customer service and see if they were willing to do what I was trying to "get them to do." Now, I am wasting my time trying to get the $112 overcharge back. The other car that we rented from Hertz broke down on the side of Mt. Etna and the replacement cost us our entire day on the Vulcano. My advice is to use one of the local companies.

If I could give it zero stars or a negative number I would do so because 1 star is too kind. After…read morewe got off the plane we had to wait in line for 3 hours!!!! That's not an acceptable waiting time in any situation but especially not when I paid and expect. Service in return. The car I was given is an absolute disaster. I highly recommend you don't choose hertz because it's a complete rip off.