Finally got to the airport, tired from the two planes I took to get there, with a reservation through Rentalcars.com in hand. The reservation was made over two months prior. When I presented the reservation and asked if the car was ready and what color, was told yes and white. Almost immediately, I was asked if automatic was ok. I said fine. I then asked if there was any charge for it, which there was of course since anything and everything in Italy needs to be paid for, especially with tourist money. At that point, I asked the stick rental be provided and they said, not for the car make I had rented, only the automatic was there. I then asked the charge be waived since the reserved stick car was not there nor was there an equivalent. I was at this time it seems becoming annoying to the agent. The nerve of me asking for what I had reserved and completely paid for in advance already. I was asked if I wanted the car or not and if not, there was nothing that could be done for me. Keep in mind I had been traveling almost 13 hours and had a rental agreement inhand and was their customer but no, there was nothing that they could do for me. My idea to waive the automatic charge was ludicrous to them.
I took the car. Of course I agreed. It was basically, take it or leave it and step out of line.
I disputed the charge for which they provided the paperwork I was strong armed into signing. So to wrap it all up, Hertz-Brindisi did not budge. I did not budge. To my surprise, Visa took the charge siding with me.
Bottom line, you could have a signed Papal Decree for a rental car and there is a good chance you will have problems like I did at this location.
What bothered me the most is that they just didn't care. Not the slightest. It's like, so what you have a rental agreement, this is what we have.
Think twice about Hertz Rental! Think thrice about the airport location. read more
