Very dishonest, I have hired a few times at Brindisi airport with Avis and they are getting very greedy and dishonest, I rent every 3-4 weeks, last time the woman (same one every time that pulls the stunts) told me they no longer did full to full fuel and I had to bring the car back empty, I told her I wanted to bring it back full and that's what I had booked. She told me they no longer did full to full however when I returned the car I complained to the guy taking the car back in that I was not impressed in giving them half a tank of fuel and he told me it was an option and of course they still do full to full!
This week I rented a Renegade Jeep, the same woman told me they had none and would a Mondeo be OK I said OK only to find on returning the car I had been charged Euro 154 for my 'requested upgrade'. On top of this I specifically said I wanted full to full fuel, she said OK and did then just went ahead and did the fuel up front option.
Be very careful if they offer you a different car, it's the same woman every time (long dark hair) she bare face lies right in your face. I refused to sign for the charge for the upgrade I never requested and they still took it from my credit card without authorisation, now taking it up with BA, American Express and Avis head office. I have been promised a refund by BA and when I return to Brindisi in 2 weeks times (renting from a different company) I will be visiting the Avis desk to collect the name of the dishonest member of Avis staff for this to be taken further. When you say no to any upgrades she just ticks yes and then hopes you believe she has done what you have requested.
Double check the electronic contract that she doesn't show you and film the car for damage as the guys returning the car next to me were being scammed for non existent dints. read more