I rented a car for a month from Hertz in Biarritz, France. I've never had an issue with Hertz in the states but this was totally different. They tried to overcharge me at every step. When I picked up the car they tried to have me sign a document that would have charged me DOUBLE what the reservation quoted. I called them out on it and they blamed the computer system. I gave them the benefit of the doubt. Then when I returned the car they added, I kid you not, $2000 of extra fees. Stuff like an $90 cleaning fee (the car was cleaner than cars I've returned in the states with no issue in the past), $150 extra driver fee (I'm a presidents circle member so extra drivers are free), $250 for an extra day on my rental (my daily rate was $50), and all kinds of BS damage (minor little dings and scratches), etc. This is a total scam. Maybe they prey on American renters, idk. If anyone has advice on how to fight this I'm all ears. read more

We paid for a Mercedez got a Peugeot, the lady at the counter was unpleasant and unhelpful. The car we got was cheap compared to the Mercedes we were expecting. Counter lady was rude and scolded by saying they were in the same category. You have to walk to the parking lot in cold and drizzle and mud, with no sidewalks. Pretty much summing it up to a bad welcoming experience in Biarritz. read more